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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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We were very pleased with the service we received at...

We were very pleased with the service we received at Charles Boyd in Henderson. Steven Holdridge was excellent! Customer service was great. Would highly recommend Steven !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting one of our team mates! We're always here with the same great service whenever you need service or another vehicle!

When I bought my car in for service I had all my lug nut...

When I bought my car in for service I had all my lug nut covers on my wheels I checked my car after my oil change and 2 where missing I told Christy about and she act like i was lying about it. But she did eventually take my car back there and had the 2 lug nut covers put on I just knew they were on my car when I bought it in to be serviced.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I didn't have an appointment to have my truck serviced...

I didn't have an appointment to have my truck serviced but I called Tim to see if they could work it in. He told me to bring it up and drop it off and they try to work it on. I did and a couple hours later he called an told me it was ready to pick up. That is service you can count on up there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear you found our staff was so knowledgeable and helpful! Have a great day!

Consumer response

I have purchased 2 new vehicles in the pass 10 years and always received top notch service.

Tim is the greatest person to help a customer in need for...

Tim is the greatest person to help a customer in need for service. He is very professional at his job. Thanks for being so helpful every time we need service for our vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit!

Highly recommend Great very nice!!! Will definitely do...

Highly recommend Great very nice!!! Will definitely do business with Diane again!! She was not pushy.. Very helpful when you asked a question!! Enjoyed Diane

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to seeing you again!

Always confident of great service every visit!! We have...

Always confident of great service every visit!! We have found a dealer that truly cares about both you and your vehicle.. they truly want you to come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Come see us again soon!

Great people to work with on purchasing a new or used...

Great people to work with on purchasing a new or used vehicle and good service after the sale! Will buy form them in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to seeing you again soon!

Service department is very professional and are very...

Service department is very professional and are very courteous to patrons. I want to express my appreciation to John Cash, he has given me good service and he is very professional/

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We appreciate your positive review and we hope you come see us again soon!

I like all the fredley people their the make you feel...

I like all the fredley people their the make you feel good not jus a Persian that’s why I switched my trevirce srvice their

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review! Please come see us again!

The absolute best car buying experience I’ve ever had!...

The absolute best car buying experience I’ve ever had! Everyone went above and beyond to make sure I was a satisfied customer! They explained everything thoroughly and made the process fun and gave me a wonderful deal and got me in and out in no time at all! I will be a returning customer for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for the awesome review! Our staff is committed to providing each of our clients with the best automotive experience -We will be here with the same great experience on your next visit!