Reviews
Write a reviewI brought my jeff Gordon addition monte carlo in for...
I brought my jeff Gordon addition monte carlo in for service and all the staff were so friendly! I took the shuttle to do some shopping and when I came back I got to relax in the beautiful and CLEAN waiting area. I also got the opportunity to walk through the showroom and talk to the very friendly sales staff. I will definitely bring my car there for ANY service needed in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Charles Boyd! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us again for any future needs!
This dealership bends over backwards to make you feel at...
This dealership bends over backwards to make you feel at home. A very friendly atmosphere with no pressure. Diane Asher is great to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have received great service on all my vehicles from...
I have received great service on all my vehicles from Boyd’s. John Cash and all the people in the service department are always courteous. There is always a friendly atmosphere..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent sales representative
Top notch dealership. Total teamwork experience. Painless. Diane ,the salesperson I dealt with was the best I have experienced in all my car buying years. I owned a company and was responsible for purchasing and maintaining a fleet of 7-8 vehicles . With three college age kid's vehicles and my personal and company vehicles, it seemed I was constantly searching for and buying vehicles. I encountered every scenario and sales demeanor imaginable but never remember a more efficient and concerned sales rep as Diane.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They were very professional and the waiting area was...
They were very professional and the waiting area was clean and social distanced. I will be returning to this dealership for future service updates. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Well i brougt in a 10 dollar off coupon and i was told i...
Well i brougt in a 10 dollar off coupon and i was told i couldn't use it. I was unhappy about it. You guys shouldn't send them out if we can not use them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Chrissy, We're sorry that your visit with us was a disappointing one. When you have a moment, please reach out to our Customer Experience Manager at 252.915.3386. We'll do what we can within reason to make things right. Thank you and have a good day.
Mike of the service dept was very nice and kind. He...
Mike of the service dept was very nice and kind. He explained what was needed and why. I will continue to use your dealership. Thanks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It is always a pleasure dealing with Charles Boyd...
It is always a pleasure dealing with Charles Boyd Cadillac Buick GMC. The staff are always professional, polite and very friendly. Service is dependable and to my satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I love when Anthony "Slick" get to work on my truck. He's...
I love when Anthony "Slick" get to work on my truck. He's awesome!! Thank you Slick for all that you do for Charles Boyd
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I worked with Diane here at this location and she's...
I worked with Diane here at this location and she's wonderful and so.down to earth. Orginally met with her 3 months prior to today and theu told me what I had to do to get approved since at that time I was denied. I did as theu said and left today with New Truck. They do there best to get you approved if your not listen to what they say do it and visit them again and walk away with a new ride. You won't regret it. Happy car shopping!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car