Charles Boyd Chevrolet Cadillac GMC, Inc

I was on the hunt for a 2019 VW alltrack, not an easy find. Charles Boyd has one and we loved the looks of it. Upon our arrival for the test drive, the car was washed and ready. And it was perfect! The buying process after was as smooth as can be. Fair on pricing for both the VW as our trade in, the financing piece was easy and I was out the doo within 90 minutes all in! Bobby and the team did an excellent job!

Very professional sales associate. Willing to work with you. No pressure or hassle to buy. This is my second vehicle purchased from Dianne. Would recommend her to anyone looking at a new vehicle.

Diane was very helpful and knowledgeable. She was friendly and with the help from Bobby Orr, they made buying this truck a pleasant experience. I would recommend them to my friends.

It was a Wonderful Experiece. We got exactly what we wanted. Same day service and results. We are enjoying our new vehicle. We are glad we were on the lot that day. Thank you!

Problem Was solved. What I had done wrong was explained and there was no charge!!!!! Christy is very knowledgeable and very patient. Jay took me home since I didn't want to wait.

Reason for visit.. Since the interest rates had dropped,I stopped by to see if I could get my car payment lowered because I'm retired and on a fixed income. Was told by sales manager that the dealership didn't do that, but could trade up for a lower interest rate. The two cars that they showed us were demos. I told them there were certain features that I NEEDED, on the car, so I chose between the two, and was assured that all the features were on the car. Was never asked if I wanted to test drive. There WAS NOT a buyers guide on the car, anywhere. I ask to see the buyers guide and was told,it didn't come with the car, but sales person said she would see if she could find it. While we were waiting to see the buyers guide, the finance manager was busy typing up the paperwork and he also assured us that everything we were looking for was on the car. The price of the new car was reasonable, so we decided to buy it. BIG MISTAKE!!! we took them at their word, since we had bought at least a dozen new cars from the dealership and had not been swindled and lied to. Even the person that is in charge of the dealership, told us that we were getting a DEAL. I ask him about the buyers guide and he said he would get us a copy. It is my understanding that by law, the buyers guide has to be predominately displayed on the car. When we drove the car home, we found out it only had one feature we wanted, back up camera. Took the car back the next morning and told them we were not happy with what we had been pressured into buying and was told the only two options we had was to keep the new car or buy back the one we traded in. We decided to buy back our old car. Again the finance person had already typed up the contract and rushed us to sign. It was a 2018 malibu, the new was a 2020 Malibu..we were duped again. They inflated the price and we had to buy back the 2018 for the same price as the 2020. Will never do business with this dealership again. It's a shame what a salesman will do to to make a sale, and even worse, the owner of the dealership allows it to happen. Done with Charles Boyd Chevrolet.

Diane was an absolute joy to work with. She helped me buy a car when I thought I’d never be able to, and she’s helping not one, but both of my daughters find a car as well. She’s been sensitive to our needs and was/has been utterly committed to finding the perfect car for each of us. I have no doubt that she’ll find cars for my daughters that they love as much as I looooove my little minty fresh Spark! Thanks a million, Diane and Charles Boyd Chevrolet!

Had the opportunity to buy a used vehicle from Diane again! Very courteous and pleasant. Customer service was top notch. In and out and hassle free. Thanks Charles Boyd!

Great experience!! Being that I have a very busy schedule, Steven was amazing at accommodating for that. He was patient and amazing to work with! I will definitely continue to do business with him and this dealership and would highly encourage anyone else to come here if they’re looking for a place with great prices and an amazing team!

These folks take the old school customer satisfaction formula and integrate it into our modern world pace and make it work in a genuinely comfortable way.