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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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They were sincere and caring .

They were sincere and caring . Took me home and picked me up when my car was ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad you found our staff to be so empathetic!! Its our goal to make your visit with us as stress free as possible! Thanks for this positive review! Enjoy your day and we look forward to seeing you again soon!

Excellent service!

Excellent service!! Very helpful staff! Experience was tip notch! Salesman and finance people were very friendly, helpful, and very pleasant!! The entire business was very welcoming!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

AWESOME!!! This review is top notch as well!! So glad we were able to exceed your expectations! Thank you for taking the time to let us know how we did! Enjoy your day and we look forward to seeing you again!

All smiles.

All smiles.... friendly very helpful showings you waiting area... relax until vehicle ready.. keeping you information on your car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs!

Consumer response

Good caring and honest team to do business with

Service department was very professional and thorough.

Service department was very professional and thorough. I was able to get quick service on my Yukon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad they got you taken care of in a timely manner and you found our service team to be so friendly! We aim to make your visit here as pleasant as possible! Thanks for leaving us this positive review and we look forward to seeing you again!

Best service department I have ever experienced in over

Best service department I have ever experienced in over 40 years. I was constantly updated regarding status of repairs and costs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fantastic! So glad we were able to exceed your expectations! This is exactly what we aim for! Thank you so much for taking the time to leave us this great review!

Execellent sales lady Miss Diane we received great

Execellent sales lady Miss Diane we received great service from start to finish thanks everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us this great review and we'd have to agree, Diane is awesome! We appreciate your business, come back and see us soon!

Competent friendly staff.

Competent friendly staff. Consistently accurate, timely service. Will accommodate my requests for schedule changes without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We aim to make your trip here as stress-free as possible! So glad you found everyone to be friendly and work got done in a timely manner! Enjoy your day and come back to see us soon!

Great experience with salesperson Charles Hilliard he is

Great experience with salesperson Charles Hilliard he is FANTASTIC!!! Service department is also Great. This is my number 1 dealersip!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

AWESOME review!!! This is exactly what we aim for! To Please & Exceed! And make everything as stress-free as possible! Thanks for taking the time to leave a review and for highlighting Charles! We'd have to say he is a major key part to our awesome sales team! So glad your experience with him was a great one! Enjoy your day and we look forward to seeing you again!!

Prompt and superior service.

Prompt and superior service. Pleasant and friendly personnel. Comfortable, clean waiting area. All around very satisfactory experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs!

Agent Tim provided a great service.

Agent Tim provided a great service. Like everything else the cost has gone up however I was pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.