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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Ease of purchase and process

I purchased a used car from Charles Boyd. I couldn't ask for a better experience. I found the car online and asked all the relevant questions about the car and history via email. The team was quick to reply and delivered on every question I had. No haggling, they provided a good price upfront. They offered to deliver to my home which was another very pleasant experience. I can't say enough good things about this purchase. It truly was easy and no stress. i very rarely take time to fill out a survey, but these folks deserve the write up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow! So glad to read these words about our team and your stellar experience, thank you for taking the time to write them! We'll continue to be with you every step of the way moving forward, please don't hesitate to reach out if we can be of further assistance at any point during your car ownership. Thank you so much for your business, and congratulations on your new vehicle!!!

Had a lil issue with fuel leak on corvette and Tim & his...

Had a lil issue with fuel leak on corvette and Tim & his crew took care of everything. Over all very professional experience and they cleaned my beast right up!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to highlight our team members Mr. Sams! Please don't hesitate to reach out if we can be of assistance again sir!

Bald cars for 25 years all over and always got good...

Bald cars for 25 years all over and always got good service especially never having to take the car back for the same situation where the same service they fixed it the first time and that’s important

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear about your satisfaction! Thank you for taking the time to leave us the review and for highlighting the team members that made your experience a great one!

Excellent service in sales and finance

My visit was a pleasurable when i visited for a new car. The sales person was knowledgeable about the car i was looking at to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad your visit was pleasurable! If there is anything we can do for you in the future please don't hesitate to reach out!

excellent customer service

I bought a new car today. I was so impressed with the customer service that I received. I even had the owner of the dealer tell me thank you for purchasing my car there! My salesman was Bobby Wilkins. He made buying my car a pleasant experience. I'm truly a satisfied customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on the new vehicle!!! We're glad to read that your experience with our team was impressive - Charles Boyd does his best to make sure that our customers are satisfied - we look forward to seeing you again!!

The service person went above and beyond to make sure I...

The service person went above and beyond to make sure I was happy with the outcome. They were very polite and friendly. I was greeted with a smile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Our team takes pleasure in reading reviews like these!! Thank you so much for your kind words and thank you for your business - please don't hesitate to reach out if we can assist you again in the future!

Great dealership and service dept. staffare...

Great dealership and service dept. staff are excellent!!!!!!! Will definitely come back again and again . Last 2 vechikrs purchased from Chevrolet of Henderson Everyone from owner on done pleasant to work with !!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words and your business!! We look forward to seeing you again!

It is the best people at the best dealership ever! They...

It is the best people at the best dealership ever! They are very professional, very knowledgeable, and care so much for their customers. They are also very honest!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow!! Thank you so much for highlighting the teammates that made your experience a great one! We look forward to seeing you again!!

Service oil change all was good services did a good job....

Service oil change all was good services did a good job. T v & coffee was good good every body I. Talked to that is all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear about your awesome experience with our team - thank you so much for your continued business and we look forward to your next visit!!

Both Tim and Christy are a pleasure to work with. I...

I always receive exceptional service when I come here. Both Tim and Christy are a pleasure to work with. I leave feeling confident that my car is in the best condition possible which is comforting. I highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting our team members! We're glad to hear about your exceptional visits - we'll keep up our end as long as you'll let us! Thank you for your continued business and we look forward to your next visit!!