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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Very considerate to the point did a great job and on time

Very considerate to the point did a great job and on time I would recommend them anytime

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fantastic!! We love getting positive reviews like this! Thank you for taking the time to leave it! Enjoy your day and we look forward to seeing you again soon!

Professional and knowledgeable staff.

Professional and knowledgeable staff. Very clean Service Department. Provided me with a reasonable quote for tires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs!

Great experience during a stressful time thanks to John

Great experience during a stressful time thanks to John Kinton in the Service Department. Friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Awesome!! We aim to exceed your expectations! So glad to hear John was so helpful! We appreciate you highlighting him and leaving us this positive review! Come back to see us and enjoy the rest of your day!

Very responsive and nice to work with.

Very responsive and nice to work with. I have brought several different vehicles to the service department and they always provided what is needed and I plan to continue to use them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's Awesome!!! We appreciate your business and trust in us! Thanks for this positive and encouraging review! Enjoy your day and we look forward to seeing you again soon!

Nice people to work with, got my car back tome quickly.

Nice people to work with, got my car back tome quickly. They explained to everything they had to do and why. I was pleased with the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks Janet for this positive review! We appreciate you taking the time to leave it and so glad your service was done in a timely manner! Enjoy the day and come see us again!

Since I bought my car I always had the service department

Since I bought my car I always had the service department do all of the maintenance on my car, every one is professional and always do a good job

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

That's fantastic! Thank you for your business and your trust in us! We appreciate the kind words! Enjoy the rest of your day and we look forward to seeing you again!

Great place and great people to work with.

Great place and great people to work with. They inspected and serviced my truck while I waited. They did a great job as normal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! Thanks for taking the time to leave us these positive words! We appreciate it! Enjoy your day and we look forward to seeing you again soon!

Great work.

Great work. Got my work truck back to me quickly so I could get back to work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Awesome!!! Exactly what we aim for! Timely manner and as stress-free as possible to have you on your way! Thanks for taking time to give us this great feedback! Enjoy the rest of your day and we look forward to seeing you again!

Took care of my wife’s classic truck is short order…had

Took care of my wife’s classic truck is short order…had to order a part & kept us informed ! Truck runs great !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

GREAT!! Thank you for your business and your trust in us! So glad we were able to help you out! Enjoy your day and come back to see us again!

Had to search for service coordinator to check in.

Had to search for service coordinator to check in. Once I got in everything proceeded fine.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi there! We're so happy we were able to help you out! Thank you for taking the time to let us know how we did! We hope you have a great day!