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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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The service was perfect the car was fixed as fast they

The service was perfect the car was fixed as fast they could things was explained to me and was happy thankyou

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We aim to exceed your expectations! Glad we were able to get you in and out in a timely manner, and that you found our staff to be so informative! We appreciate this positive review and look forward to seeing you again!

I had an appointment got their and they were finished in

I had an appointment got their and they were finished in no time. The people were nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Awesome!! Glad it was done in a timely manner and you found our service team to be so friendly! We appreciate your kind words and hope to see you soon!

Service was exceptional, as usual!

Service was exceptional, as usual! Love visiting with a number of old friends at this spectacular dealership. Tim Hays is the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Fantastic!!! Thanks for highlighting Tim and leaving us this positive review! We appreciate it! Hope you enjoy the rest of your evening and we look forward to seeing you again soon!

Excellent customer service Quick service.

Excellent customer service Quick service. Will definitely be going back. Keep up the good work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Fantastic! This is exactly what we like to hear! Thanks for taking the time to leave us this positive review and we look forward to seeing you again soon!

Attentive and quality service as usual.

Attentive and quality service as usual. Staff knows you by name and makes you feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This is an awesome review! Thanks so much for your kind words! We appreciate your business and trust in us! Please enjoy your day and come see us again soon!

My sales person Christie was very knowledgeable, was

My sales person Christie was very knowledgeable, was fixed in about an hour and thirty minutes. I thought the price was reasonable, They are the only one that has ever worked on my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

So glad to hear all was done in a timely manner! We appreciate your positive review! Thanks so much for taking the time to leave it and we also appreciate you highlighting Christy! She is a key part of our service team! Please enjoy the rest of your day and come see us again for any future needs!

They are very helpful and professional I took my truck

They are very helpful and professional I took my truck tire install and inspection. They gave me a ride to work and offered to pick me up when truck is ready. Great service at a great price. Keep up the good work guys thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome!!! We appreciate this great review! We aim to exceed your expectations and seems like we did just that! Its our goal to make all your visits as stress free as possible! Please enjoy the rest of your day and come see us again soon!!

Good service, had to wait a little longer than usual, but

Good service, had to wait a little longer than usual, but overall very good service

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We strive to complete service in a timely manner and we apologize for your wait! Please enjoy your evening and we hope to see you again!

The service was excellent.

The service was excellent. The service specialists were all friendly. The price was comparable with other places.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Fantastic! This is exactly what we love to hear! We appreciate the awesome review! Please enjoy your day and we look forward to seeing you again soon!

My salesperson Diane was very nice and knowledgeable

My salesperson Diane was very nice and knowledgeable about my vehicle. Mr Boyd was very easy to deal with n the purchase of my Blazer. Everyone was very courteous!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Super!!! Diane and Mr. Boyd are totally key parts to our sales team! Glad you found them to be so knowledgeable and friendly! Thanks for taking the time to leave us this positive review! Enjoy your afternoon and please come see us again soon!