Reviews
Write a reviewThese folks take the old school customer satisfaction...
These folks take the old school customer satisfaction formula and integrate it into our modern world pace and make it work in a genuinely comfortable way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I referred my friend to this dealership and she ended up...
I referred my friend to this dealership and she ended up buying a car! Diane was great with her and helping them get the best car for what they were wanting. Drove off the lot very happy with their purchase.
- Customer service 5.0
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- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome service! Tim was and has always been so very...
Awesome service! Tim was and has always been so very helpful. The hospitality is comforting. I’ve never went anywhere else and don’t think I ever will! Kudos to the service department for a job well done! Honest & delightful staff!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales person Diane Asher
Ms. Diane Asher is the tops. 10 out of 10. She was so professional. She did not pressure me into buying a car. She answered all of my questions. She has great knowledge about the vehicles sold at the dealership. She found the exact vehicle I was looking for. She is such a nice person. She represents the dealership extremely well. She gave me a tour of the service department and made introductions. She goes above and beyond for her clients. I highly recommend her and Charles Boyd Dealership located in Henderson, NC 27536. I did purchase a Buick Encore GX Select. I love my car. The finance officer was excellent as well. I am sorry however that I forgot his name. He was excellent as well. I highly recommend this dealership. Especially Diane Asher.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Honest, timely service with a good warranty. My Saturn...
Honest, timely service with a good warranty. My Saturn was diagnosed and serviced without delays. The service people explained everything and treated me with understanding and respect.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a perfect car buying experience. Diane was super...
I had a perfect car buying experience. Diane was super efficient, knowledgeable and pleasant. I have dealt with other Boyd dealerships and they all are top notch.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
First class dealership
Steven, our sales professional, was extremely helpful, professional and informative throughout our entire purchase, including the first-time I called just to ask about the vehicle. My wife and I felt very comfortable with him and appreciated his genuine insight. Thank you Steven and Charles Boyd!
- Customer service 5.0
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- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
These people are the absolute best! Always do good to see...
These people are the absolute best! Always do good to see all salespeople and they all male so much over my little girl. She loves it. So glad that day we got the opportunity to talk to Mr. Boyd truly a kind man. Love all of them! No question if you need a new car go see them!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Drove 3 hours to do business here and well worth the...
Drove 3 hours to do business here and well worth the trip. Steven was excellent. Staff was very friendly and welcoming! Entire buying process seamless. Thank you Steven
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
These folks are ALWAYS professional, pleasant, friendly,...
These folks are ALWAYS professional, pleasant, friendly, welcoming and knowledgeable. It makes no difference if you getting a “surprise” check engine light looked at or a simple oil change it is always a pleasant experience. If there is a way to save you a little extra money they will find away too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair