Crossroads Ford Apex

Terrible experience. The vehicle was listed incorrectly online with features it did not have. I drove 2.5 hours specifically based on that listing, only to find out in person that the information was wrong. When I pointed this out, the response was essentially “sorry, so you don’t want to buy it?” — no accountability, no effort to make it right, no alternative solution offered. This was a classic bait-and-switch experience and a complete waste of time. For a dealership that presents itself as a Christian organization, this level of misrepresentation and lack of customer care is extremely disappointing and hard to reconcile.

I can not say enough great things about Crossroads ford Apex. I’ve bought 2 cars in less than 4 months from Larry at crossroads ford. He was very helpful, picked out the perfect car for me. It was quick no hassle, I was in and out. I would highly recommend Larry if you want to buy or lease a new car, he will find the perfect car for you.

I recently completed an out of state purchase of a 2024 Nissan GT-R from Crossroads Ford of Apex. Throughout the buying process, I was told repeatedly that the car was in perfect condition. The dealership communication multiple times that the vehicle had undergone multiple thorough inspections by them as well as their partner Nissan dealership in Wake Forest. When I arrived to see the vehicle, I noticed what seemed to be visible wear and tear on the underside of the front splitter as well as slight misalignment of where the front bumper cover and front splitter meet. Before leaving the dealership, I communicated these concerns to the sales staff and asked them to have the areas of concern reviewed. I was told they were going to take the vehicle to their best body shop and have only the lead technician review or touch the car given the nature and value of the vehicle. The dealership then communicated back to me, several times, that the car was “all good”, never reporting any issues. Taking them at their word, having directly asked about the areas of concern and being told things were all sorted, I proceeded with the $155,000 purchase, which is when my troubles began. Given this car is the one I had posters of on the wall as a kid, what should have been one of the most exciting and fulfilling purchases of my adult life has been nothing short of memorable for all the wrong reasons. MSRP for this car was ~$130,000. Purchase price, $155,000. Total additional spent on repairs for undisclosed damage, ~$7,500. At worst, the dealership intentionally hid the damage to the vehicle and lied about its condition to close the sale. At best, the dealership and everyone involved showed gross incompetence during their multiple attempts to inspect the vehicle. In either case, anyone considering purchasing a pre-owned vehicle from this dealership should exercise extreme caution.

Scott Salzman (General Manager) Yazan Alhajjeh (Sales Manager) Guy Whimper (Certified Sales Consultant) Brian Martinez (Finance Manager) Please do not have any of the above people call me or text me. I would like to speak directly to the owner of the dealership. To Long Didn’t Read (TLDR): DO NOT BUY A CAR HERE. CHEATERS -- SCAMMERS -- LIARS STAY AWAY. Don't buy a car from this dealership. They are extremely UNPROFESSIONAL to the point of HARRASING me over a mistake they made. I received over 10 missed calls, over 15 text messages, voicemails and a 6-minute visit to my house (recorded on ring camera footage) trying to collect $1000 from me. Literally harassed by multiple people at this dealership for a mistake they made. I should honestly file a police report for the harassment and telling me that “karma will come to get me”. If I could leave 0 stars I would My wife, my father, and I visited this dealership on Memorial Day weekend to test drive a Porsche Taycan. We found the car outside and were approached by Guy Whimper, who offered to get the keys. I asked if it came with two keys and he said he would check, but never confirmed. He took my license and let us test drive the car. Inside, we agreed on a fair price with Yazan Alhajjeh. I left a $1000 deposit and said I would return the next week. During the week, I asked Guy about squeaky brakes and a recall alert. He said the brakes were fine and he could not get an appointment for the recall. When I returned to finalize the deal, Guy was not there. Another rep gave me the same vague answers about the second key and asked for my insurance, but never confirmed about 2 keys In the finance office, I explained to Brian Martinez that I had a check, a trade in, and would pay taxes. He interrupted and said he would handle it. I again asked if the car came with two keys. He said he did not know and I should ask the salesperson. I found out it only had one key. Brian told me a new key costs three hundred dollars, which is not true. I already own a Porsche and know it costs much more. Nice sales tactic to get the pen in my hand and my wife excited before telling me there is only 1 key. I signed and left with one key. Later, when charging the car at home, the screen said the cable had been changed and charging speed was reduced. They gave me a third party cable instead of the Porsche charger. I called to ask about the original cable and the brakes, but never heard back. While on a work trip, I received multiple missed calls and texts claiming they miscounted the deposit. I told them I was unavailable on a business trip meeting clients. Brian said he was tired from a new baby and had made an error. Yazan asked for my wife’s number to collect payment. I repeated that I was not home and busy. The next day, I got more calls and texts from Scott Salzman, the general manager. I saw a notification from my ring camera that the finance manager showed up at my house. I called Scott and he said mistakes were made on both sides and I had not paid the deposit. I sent a screenshot showing I had. He admitted the dealership made a mistake but still insisted I owed them. I told him their constant calls and unannounced visit were unprofessional. He said they just wanted the money and added, “he sees my true colors and karma will come to get you” before hanging up. Completely unacceptable behavior from a dealership. At minimum I would request a call from the owner of the dealership to apologize for the harassment I received from Scott Salzaman the General Manager, the original charging cable for my car and second key for my vehicle. Honestly if they had just asked nicely and waited a week for me to come back from business trip I would’ve happily paid the $1000 I owed them and been done with it. Lesson learned not to buy cars from this kind of low caliber high volume dealership. My first Porsche I bought from a car broker across the country over iMessage and I left him 5 a star review on google. Way

I've read the prior complaints and I am shocked because we've bought our second car at this location and throughout the services have been handled very professionally. We've had the same same salesman for both purchases and have been treated wonderfully (both purchases over 4 yrs! It's not just sales...it's also the shop as well. They also go out of their way to make us comfortable while we wait. When one car we purchased had a meltdown we chose the same model different (better color) no change in payment. Throughout all, employees were very polite and helpful. Our salesman Tony is very knowledgeable and patient. Thanks Crossroads Ford Apex.

Avoid Crossroads Ford of Apex Sales and Finance persons which are untruthful, uninformed, and unreliable to handle EV sales transactions (Ford Mach-E and Lightning) properly. I blame Crossroads management for not educating them on pre (product details) & post sale delivery (technology / feature & functionality / vehicle configuration / charging) for new EV customers. They are only interested in moving the metal, not making relationships with new customers.

Nightmare. Nightmare. Nightmare. Just sell your Ford and buy a different brand. Save your sanity. Run away fast from Ford and this service department and never look back. NIGHTMARE EXPERIENCE.

I’m looking for a Ford Explorer or Expedition. I pull into the dealership and I go inside. Everyone is too busy to notice, same thing when I walked around the lot. I try to text saying I’m in the lot…no one came out, and they didn’t ask where I was!?! I have money to put down, am prequalified. I said that in the text. Nothing. I’m disappointed, I was looking to get a vehicle tonight. Sorry if I bothered anyone, thanks

Crossroad Ford of Apex what a xxxx hole I purchased a truck from them and they delivered it to Pennsylvania for me. The rear door on the box would only open about 18 inches and the slide door between the box, and the cab was already off its hinges. the salesman had to know about this, but he figured he would ship it anyway, as soon as they got to my business I showed the delivery guy the issue and of course we got to dealership on the phone and their story was we will take care of that whatever it takes so here we are almost 2 years later the door is still broke but they got $64,000 cash that I paid for the truck that day and they will not do anything about it Take my advice. These people are very untrustworthy and dishonest. They’re more in the lower end of xxxx do not buy cars from crossroad Ford of Apex. Hit me up. If you really want to know the full story I’m telling everybody I am thinking about having one or two tv commercials in their area about this problem money is no option with me I just expect good service. I’ve been buying Ford trucks for 30 years. 

Brought vehicle in for minor warranty work. The whereabouts of the consultant (who was to be helping me) were unknown, then they suggested to just leave it there for a few hours and they’d call. Sorry. When roll out $50,000+ I have expectations.