I wouldn't recommend buying a vehicle from this dealership. They do not inspect or repair their vehicles prior to sale. I purchased an Audi for cash a... few months ago and it has been nothing but major and very expensive problems since the day I drove it off the lot. The sales reps, Ruta and Gustavo were wonderful! And I wanted to make sure to point that out before continuing. Both of them were very friendly and accommodating to me during the process, and while Ruta did not say it directly, I could tell that she was embarrassed about all the issues I was having. She apologized to me on more than one occasion. I never got a single apology from Mike. Sales reps have one job, and its not to know if a vehicle is mechanically sound or not. I don't hold them responsible. On the day of purchase I noticed several major issues in how the vehicle drove. The sales reps sent me down the road to an auto shop that was owned by the dealership to speak to the owner, Mike. He had his guys run some tests and told me that both fuel pumps needed to be replaced. The power seat on the passenger side was also non functional. Mike offered to fix these problems, so I will give him that. I live an hour and a half away from his shop, so I set up a repair date for a week latter. When I arrived the next week, Mike told me that the parts had not been delivered yet but that they were on their way. I waited in his shop for close to 8 hours just to have him tell me that the wrong parts had been delivered and that I would need to come back. It took close to a month and several more drives back down before they finally got the right parts and fixed the problems. Less than a week latter the check engine light came on. The code came back for a bad catalytic converter. I had the vehicle inspected and all four converters were bad. $1200 each plus labor. Very soon after the converters issue, the MMI system when down. $1500 plus labor. Not long after the MMI system crashed the transmission started having problems. Had the vehicle inspected and they found that a seal connected to TCM senor on the back on the transmission was leaking and had leaked transmission fluid through the wiring harness and filled up the TCM. $3700 including labor. While they were fixing the TCM issue, they found that both valve cover gaskets were leaking oil. $500 including labor. I attempted to contact Mike regarding these issues and he stopped responding. I paid over $7000 for this vehicle. Over $10,500 in repairs latter I have an excellent running and driving vehicle. Mike is in this business for one reason and one reason only, and that is to take your money. He does not care about the condition of these vehicles when he buys them and he clearly doesn't inspect them prior to sale. The mechanics that did the repairs on my vehicle said these were not recently developed issues and that Mikes mechanics would have found them had they done an inspection on the vehicle. I would think that owning an auto shop would be a great resource for also owning a dealership. You most defiantly wouldn't have a single excuse for selling a car in horrible condition. Apparently I'm wrong. If you are considering buying a car from this dealership, let me leave you with a little food for thought. Mike sells mostly high end vehicles and high end vehicles are very expensive to fix and maintain. Mike is not honest with the people that purchase from him regarding the condition of the vehicles and he is taking your money knowing that he is selling you a lemon.
Since buying the Mercedes Benz I have had a multitude of problems. The car has broken down multiple times to the point I couldn't drive it for 6 months.... There are old parts on the car. I spent more money fixing the car then what's it worth. i urge you to check cars out thoroughly. I maybe be selling my car soon.
great service, really good service, would recommend this place to anyone. thanks for looking
Friendly dealership, very prompt with assisting me when I arrived on the lot. Sales associate was not your typical pushy sales person. Vehicle was beautiful... but had some technical issues that I wish were fixed before driving 1 hour for a test drive.
drove up from milwaukee to look, drive ,and buy used tahoe. overall tahoe not in bad shape but it needed tires bad . some dents and scrapes that you could... not see on photos. tread depth of tires was just barely legal. tried to deal on the price to cover the price or some of the price of new tires.NO WAY!!!!sales manager a real work ( JERK ). had cash, told him it would total cash. NOPE !!! I wouldn't buy a box girl scout cookies from a person like that ..He gives the car sales people a bad look.... So if you are looking I would suggest a different dealer.....
I am very sorry for your experience, but as of today we have let go of our old management team and have replaced it with a more respectful and helpful... team. I encourage you to give us a call at 414-365-1455 so we can apologize and you can meet our new staff. Again I am sorry for the past management team at Brown Deer Sales. Thank you for your review.
I was recently in the market for a car and have heard from a couple friends to give Brown Deer a try, I was a little hesitant as I had never heard of them... before. However I was very please with my experience there. They not only got me into a reliable vehicle but Jeff and Steve were of great help to me when trying to work with my budget. I would recommend everyone to look at Brown Deer first!!! Thanks again guys I love my car!!!!
I have referred many family and friends to this dealer because I was very good friends with the owner. They not only went the extra mile to get my mother... approved for her first car loan after a foreclosure but then when a couple issues arose a month after they provided fast and courteous service to her. My sister also purchased a car from Jeff. She went in looking for a specific vehicle they did not have it and they went and got it for her. She is now a happy owner of a new 2009 Hyundai Accent when she wasn't approved anywhere else and no one else was willing to help her get into a vehicle. Thank you Brown Deer Sales for continuing to provide awesome service in a timely manner.
Excellent Cars. Bought 2 within 4 month. Great service and prices. Would highly recommend.