Brown Deer Sales

I recently purchased a used car from Brown Deer Auto sales, and I am extremely happy, especially with the assistance received by the salesperson, Gustavo. As an out-of-state buyer I had many questions and concerns that I needed responses on prior to conmiting to purchasing the car. Gustavo was both quick and thorough in his responses. He sent me many photos to indicate the actual condition of the vehicle. He was also very honest in his verbal description of the car, and pointed out a few flaws that the pictures would not convey. I then made a fair offer on the car, but the dealership's management was not ready to accept it. I told Gustavo to keep me in mind if they changed their's, and indicated my timeframe for buying. True to his word, Gustavo reached back to me to let me know that the dealer was willing to accept my offer if I was still interested. I was happy to leave a small deposit on the car. Brown Deer Sales was excellent to hold the car for the week that I needed to get to them from NY. They were also willing to refund the deposit if the car would not pass a final inspection to check for road worthiness for my ride back to NY. In the week between me leaving the deposit, and arriving for pick up, Gustavo kept me informed of all of the small fixes that the dealer was taking care of at no extra cost. The day of my arrival, Gustavo picked me up from the airport, saving me the expense of an Uber, and made great conversation. At the dealership, he had a cleaned car waiting for me inside a garage, protected from the falling snow. He went over the car with me before finalizing the deal. The transaction was effortless, and the dealer fee was absolutely minimal. When all of the paperwork was finished, Gustavo installed my plates for me and then made sure I was good-to-go on my 900 mile trip back home. He even responded to questions that I had about the car the next day. I highly recommend Gustavo and Brown Deer Sales in Milwaukee if you are looking for a quality used car at a great price. Especially if you are looking for exceptional customer service

Seen a car test drove a car got approved for car come back next day as planned they sold the car hard inquiry on my credit score for nothing “NOT” honest people had someone buying the car a week before I came in

I wouldn't recommend buying a vehicle from this dealership. They do not inspect or repair their vehicles prior to sale. I purchased an Audi for cash a few months ago and it has been nothing but major and very expensive problems since the day I drove it off the lot. The sales reps, Ruta and Gustavo were wonderful! And I wanted to make sure to point that out before continuing. Both of them were very friendly and accommodating to me during the process, and while Ruta did not say it directly, I could tell that she was embarrassed about all the issues I was having. She apologized to me on more than one occasion. I never got a single apology from Mike. Sales reps have one job, and its not to know if a vehicle is mechanically sound or not. I don't hold them responsible. On the day of purchase I noticed several major issues in how the vehicle drove. The sales reps sent me down the road to an auto shop that was owned by the dealership to speak to the owner, Mike. He had his guys run some tests and told me that both fuel pumps needed to be replaced. The power seat on the passenger side was also non functional. Mike offered to fix these problems, so I will give him that. I live an hour and a half away from his shop, so I set up a repair date for a week latter. When I arrived the next week, Mike told me that the parts had not been delivered yet but that they were on their way. I waited in his shop for close to 8 hours just to have him tell me that the wrong parts had been delivered and that I would need to come back. It took close to a month and several more drives back down before they finally got the right parts and fixed the problems. Less than a week latter the check engine light came on. The code came back for a bad catalytic converter. I had the vehicle inspected and all four converters were bad. $1200 each plus labor. Very soon after the converters issue, the MMI system when down. $1500 plus labor. Not long after the MMI system crashed the transmission started having problems. Had the vehicle inspected and they found that a seal connected to TCM senor on the back on the transmission was leaking and had leaked transmission fluid through the wiring harness and filled up the TCM. $3700 including labor. While they were fixing the TCM issue, they found that both valve cover gaskets were leaking oil. $500 including labor. I attempted to contact Mike regarding these issues and he stopped responding. I paid over $7000 for this vehicle. Over $10,500 in repairs latter I have an excellent running and driving vehicle. Mike is in this business for one reason and one reason only, and that is to take your money. He does not care about the condition of these vehicles when he buys them and he clearly doesn't inspect them prior to sale. The mechanics that did the repairs on my vehicle said these were not recently developed issues and that Mikes mechanics would have found them had they done an inspection on the vehicle. I would think that owning an auto shop would be a great resource for also owning a dealership. You most defiantly wouldn't have a single excuse for selling a car in horrible condition. Apparently I'm wrong. If you are considering buying a car from this dealership, let me leave you with a little food for thought. Mike sells mostly high end vehicles and high end vehicles are very expensive to fix and maintain. Mike is not honest with the people that purchase from him regarding the condition of the vehicles and he is taking your money knowing that he is selling you a lemon.

Since buying the Mercedes Benz I have had a multitude of problems. The car has broken down multiple times to the point I couldn't drive it for 6 months. There are old parts on the car. I spent more money fixing the car then what's it worth. i urge you to check cars out thoroughly. I maybe be selling my car soon.

Friendly dealership, very prompt with assisting me when I arrived on the lot. Sales associate was not your typical pushy sales person. Vehicle was beautiful but had some technical issues that I wish were fixed before driving 1 hour for a test drive.

drove up from milwaukee to look, drive ,and buy used tahoe. overall tahoe not in bad shape but it needed tires bad . some dents and scrapes that you could not see on photos. tread depth of tires was just barely legal. tried to deal on the price to cover the price or some of the price of new tires.NO WAY!!!!sales manager a real work ( JERK ). had cash, told him it would total cash. NOPE !!! I wouldn't buy a box girl scout cookies from a person like that ..He gives the car sales people a bad look.... So if you are looking I would suggest a different dealer.....

I was recently in the market for a car and have heard from a couple friends to give Brown Deer a try, I was a little hesitant as I had never heard of them before. However I was very please with my experience there. They not only got me into a reliable vehicle but Jeff and Steve were of great help to me when trying to work with my budget. I would recommend everyone to look at Brown Deer first!!! Thanks again guys I love my car!!!!

I have referred many family and friends to this dealer because I was very good friends with the owner. They not only went the extra mile to get my mother approved for her first car loan after a foreclosure but then when a couple issues arose a month after they provided fast and courteous service to her. My sister also purchased a car from Jeff. She went in looking for a specific vehicle they did not have it and they went and got it for her. She is now a happy owner of a new 2009 Hyundai Accent when she wasn't approved anywhere else and no one else was willing to help her get into a vehicle. Thank you Brown Deer Sales for continuing to provide awesome service in a timely manner.

Excellent Cars. Bought 2 within 4 month. Great service and prices. Would highly recommend.

great service, really good service, would recommend this place to anyone. thanks for looking