Findlay Volkswagen

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 4, 2020

    From the time we arrived at the dealer until we left with our ne w Atlas was amazing. Jessica was awsome very professional explained everything. Everybody... is friendly there east to work with and no arm twisting to buy. I am very pleased at how smooth our buying process went.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 21, 2020

    The service department at Findlay Volkswagen in Henderson is questionable. Took my car in for routine service and came out with a couple thousand dollar... bill. I feel that the service department was misleading on the needed repairs and had me over a barrel since my car was disassembled in the service department with no other option but to fix it. After this horrendous experience I am hesitant to deal with any of the Findlay auto dealerships (service or purchase).

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • May 24, 2018

    Car buying made so easy! Selection, Options, Financing, An overall painless process :-) I personally recommend Findlay Volkswagon. They also have other... makes of used cars to choose from. Tell the "Norris Brothers" I sent you. Thanks.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your awesome review! We are so happy you enjoyed your experience! -Peace, Love & V-Dub

  • 5.0 out of 5
    July 28, 2018

    Less than four years ago, I was introduced to Dan Kerrigan. Since that time, my wife, my son, and I, have purchased or leased six vehicles from Findlay... Volkswagen. Dan Kerrigan is the main reason. His friendly and professional nature makes him a pleasure to work with. I have even stopped in for their VW events and checked in with Dan on those visits. Additionally, we have worked with Lindsay in the service department. She is also very professional, friendly, and great to work with. Lindsay always takes care of us and is sure to make certain that we are aware of how long things will take and arranges rides if we need them. I strongly recommend Findlay Volkswagen, that is due to the efforts of these members of their team. Thank you Dan and Lindsay.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 27, 2018

    This was the SIXTH car tha my family has gotten from this dealership and specifically from Dan Kerrigan. The professionalism of Dan and the team at Findlay... Volkswagen are why we come back for cars. Ty in finance is very helpful and friendly as well. Lindsay in service is also very friendly, professional, and diligent. These individuals have helped make Findlay Volkswagen a great business to get cars from.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 6, 2018

    Leased my car! Excellant service with Dan Kerrigan. I was hesitant to lease a car but, Dan made the process easy. Will stay with Volkswagen as long as... Dan is there!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your experience. We love Dan too! Peace, Love & V-Dub!

  • 5.0 out of 5
    November 12, 2017

    I got the car I wanted and the process was simple and easy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 28, 2017

    I have been coming to Findlay Volkswagen for the past 10 years and have had nothing but exception service. The sales and service team have really taken... the time to get to know me. I couldn’t imagine going anywhere else and getting the kind of service I am used to here.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    March 27, 2014

    Was towed to dealer by Vw roadside assistance due to vehicle break down, worst experience ever. I am ever so grateful that my 1 year old car broke down... and the dealer went out of it way to give me a rental car since they had no loaner cars available... The manager made sure to tell me after I experienced poor service from his dealer, that I was not showing enough appreciation and respect for him paying for a rental car. I did not realize that my warranty concern which resulted in thousands of dollars in work for his dealership was so difficult for them. And after all the lies and poor communication from dealer Vw just wiped there hands clean of it and said the dealer is independlty owned and there failures to provide the high level of service that VW leads it's customers to believe they have when they buy a new car. I would recommend service at desert Vw, and if the back shop can get away with this poor level of service good luck with the "sales men" selling cars. Maybe your car comes with a magic lamp when you buy it.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 27, 2014

    In the last 5 years we have leased three vehicles from Findlay Volkswagen. Last night, we purchased a van and we could not be happier with our decision.... Mike Arthur, the General Sales Manager was just amazing with helping us get the deal we wanted. He gave us service with a smile and made us feel like long time friends instead of just customers. You may think that this is just a plot to get people to buy cars, but he is truly genuine and you can tell he is passionate about his job and keeping his customers happy. Scott Ackerman has been our go-to sales man for the last 3 years. He is always helpful with everything and answers all of our questions. Here's a great example of one of the reasons why I love dealing with him. His commitment to his work is outstanding. His shift was over at 5pm and he waited for us to arrive at 5:45pm to start the process. He stayed until 8pm with us until the transaction was completed and all of our questions were answered. He made sure he set up the blue-tooth and explained the features of our new van to us. Martin Norris, the Finance Director, was also great. He explained our paperwork to us and made sure we understood everything before signing. I recommend Findlay Volkswagen for your next lease or vehicle purchase. You will not regret it. I am a loyal customer and will always purchase or lease our vehicles from Findlay Volkswagen.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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