Findlay Volkswagen

Thanks, JD! 🙌 Jesse’s out here making “easy” look effortless and “top notch” the standard. 👌👏 We’ll be sure to keep the good vibes (and great service) rolling! 🚀

Love the *done done done done don done* — sounds like our service team just dropped the mic! 🎤😎 Thanks for the great review — we’re always here to keep things quick, friendly, and efficient for you! 🚗💨

Thanks for rolling with us — appointment or not! 😎 We’re glad we could get you in, out, and back on the road the same day. Appreciate the shout‑out, and we’ll be here next time you need us! 🚗✨

Thank you for sharing your feedback. We genuinely regret that this situation has been so frustrating for you. To clarify what happened: after diagnosing the original output speed sensor fault, we followed Volkswagen’s recommendation (via VTA) to replace the entire transmission. Your son, who works in another service department, suggested sourcing just the sensor separately instead. We explained the risks but agreed to proceed at his request. After removing the valve body and replacing the sensor, a new fault—incorrect gear ratio—appeared, confirming the original recommendation that the transmission needed replacement. We also explained to your son that unlike some American vehicle valve bodies, the Volkswagen unit is sealed, so a part falling out during the repair wasn’t possible. He understood this explanation, but when we shared the same information directly, your response was understandably emotional. Unfortunately, the situation escalated despite our efforts to explain, and we ultimately advised that the vehicle would need to be towed since it was no longer drivable. Given the circumstances, we did not charge for the output speed sensor repair. We truly regret that this outcome has caused disappointment, especially after your vehicle’s long service life of over 100,000 miles from daily commuting. If you’d like to discuss this further or explore next steps, please feel free to reach out to us directly at meichbauer@findlayauto.com. Our goal remains to be transparent and help however we can. Findlay Volkswagen

I have removed the transmission and removed the throttle body cover and found the valve body missing bolts and three connectors completely loose I have a video of the transmission, this did not need a transmission your technician as I stated before was the cause of the trans not going into gear by leaving broken connectors and also the main harness lock was completely broken, you have caused me down time and money having to buy a transmission for my car, I can send you the video, your service manager has it we sent it to him, just let me know where to send the video too.

Thanks a *Taos*! 😄 We’re thrilled to hear Horacio helped make things smooth and easy — and that the customer service bar is now officially raised to new heights! Enjoy your new ride and don’t hesitate to swing by if you need anything (or just want to show off the Taos)! 🚗✨

Thank you for taking the time to share such a detailed review. We truly regret to hear about the frustration and disappointment you’ve experienced, especially after many years as a loyal customer and owner of multiple TDIs. It sounds like your experience involved several complex repairs and overlapping issues, which understandably led to frustration — especially when compounded by the unfortunate timing of our computer system outage. We apologize for the inconvenience that caused and for any miscommunication along the way. Regarding your concerns about the thermostat, NOx catalyst, turbo, and cam seal: our goal is always to recommend repairs based on vehicle condition, manufacturer guidance, and what will best serve our customers’ long-term reliability and safety. We understand your frustration about parts pricing and labor costs, and we recognize that owning higher-mileage diesel vehicles can sometimes lead to unexpected repairs. Your feedback about communication, the repair process, and overall confidence in our service team is very important to us. We’re especially glad to hear you felt Miguel provided good support, and we’ll share that recognition with him. While it’s disappointing to hear you no longer plan to service or purchase vehicles with us, your perspective helps us improve. If you’d like to speak directly so we can better understand your experience and see what, if anything, can be done to help restore your confidence, please don’t hesitate to reach out to me at meichbauer@findlayauto.com. Thank you again for your honest feedback, and we wish you all the best with your vehicles going forward. — Findlay Volkswagen

Wow — 10 years and still going strong! 🎉 Thanks for sticking with us through a whole decade of dubs. We’re lucky to have you in the Findlay VW family, and we look forward to keeping those good times (and good service) rolling for many more! 🚗💨🙌

Shock and awe — the best kind! ⚡😄 We're so glad Zack and Ryan could help turn car buying into a laid-back, no-pressure win. Congrats on the new ride, and thanks for cruising through the process with us! 🚗🎉

We’re glad you enjoyed the behind-the-scenes peek! 🎥🔧 Our techs love sharing what’s happening under the hood in real time — it keeps things transparent and a bit more fun. Thanks for the shout‑out! 🚗✨

Thank you for taking the time to share such a detailed and thoughtful review. We truly value your loyalty — not just to Findlay VW but also to the Volkswagen brand over several vehicles. We’re glad to hear that you had positive interactions with Vicente and Jesse; we’ll make sure to share your kind words with them. At the same time, we completely understand your frustration with the wait time, the scheduling experience, and learning after the fact that your infotainment issue was related to a known TSB. Your feedback highlights exactly the type of disconnect that can happen between what manufacturers communicate and what customers experience at the dealership level — and we know how disappointing that can feel. Regarding the day of your service visit: while our team always aims to honor appointment times as closely as possible, workflow in the shop can occasionally create unexpected delays, especially when earlier repairs run longer than planned. We regret that this impacted your experience, and we appreciate your patience and understanding. Your points about how VW corporate can better support both dealerships and customers are well taken. While some factors are unfortunately outside the dealership’s direct control, your perspective helps us advocate for improvements and push for better communication from the manufacturer. Thank you again for sharing both your concerns and your continued appreciation for your Atlas and our local team. If you’d like to discuss your experience further, please feel free to reach out to me directly at meichbauer@findlayauto.com. We’re always here to help, and your feedback truly helps us improve. — Findlay Volkswagen