Skip to main content

Mercedes-Benz of San Jose

(1,018 reviews)
Visit Mercedes-Benz of San Jose
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
New (855) 266-0258 (855) 266-0258
Used (888) 421-1985 (888) 421-1985
Service (877) 266-3780 (877) 266-3780

Inventory

See all 321 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since June 2013.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

(1,018 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of San Jose from DealerRater.

Want to share your experience with this dealership?

Write a review

Excellent service done by the sales representative in

Excellent service done by the sales representative in explaining the features and functionality of the SUV

Excellent service done by the sales representative in

Excellent service done by the sales representative in explaining the features and functionality of the SUV

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

Show full review

I’m really pleased of the friendliness of the staff and

I’m really pleased of the friendliness of the staff and the great deal they gave me on my C300 2025! I love my new car!!!

I’m really pleased of the friendliness of the staff and

I’m really pleased of the friendliness of the staff and the great deal they gave me on my C300 2025! I love my new car!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. We always strive to provide personable, excellent customer service. Thank you for the review!

Show full review

Great customer service!

Great customer service!! Good pricing on vehicles as well!! Skyler and Kevin are excellent in what they do and went out of there way to make my buying experience easy!

Great customer service!

Great customer service!! Good pricing on vehicles as well!! Skyler and Kevin are excellent in what they do and went out of there way to make my buying experience easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Valerie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

Show full review

Great service and Joshua went out of his way to help me

Great service and Joshua went out of his way to help me with Uber when the loaner car was not available.

Great service and Joshua went out of his way to help me

Great service and Joshua went out of his way to help me with Uber when the loaner car was not available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!

Show full review

Mercedes San Jose did an outstanding job on my repairs.

Mercedes San Jose did an outstanding job on my repairs. Joshua went above and beyond by keeping me updated and arranging Uber rides for me when courtesy cars were unavailable.

Mercedes San Jose did an outstanding job on my repairs.

Mercedes San Jose did an outstanding job on my repairs. Joshua went above and beyond by keeping me updated and arranging Uber rides for me when courtesy cars were unavailable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Show full review

Be aware that they might be lowballing and advertising

Be aware that they might be lowballing and advertising falls information just in order to get you in the door. I saw an ad and was happy to buy the car at the price advertised, only to discover that although it says CPO it’s not actually a CPO, the girl explained that it’s not their fault but cars.com advertised the wrong thing. Ok… Then, she said that I can trade in my car and we all know lowballing but man! The cheapest car similar to mine in the United States today (not nearly as nice and a year older) is for sale for 3 times of what they offered and it is considered by cars.com to be a good deal. I know that people think that the bad reviewers are crazy but I’m only working you, I didn’t lose one dollar with them but the way they handled me assured me that the just set traps and the naive are paying the price

Be aware that they might be lowballing and advertising

Be aware that they might be lowballing and advertising falls information just in order to get you in the door. I saw an ad and was happy to buy the car at the price advertised, only to discover that although it says CPO it’s not actually a CPO, the girl explained that it’s not their fault but cars.com advertised the wrong thing. Ok… Then, she said that I can trade in my car and we all know lowballing but man! The cheapest car similar to mine in the United States today (not nearly as nice and a year older) is for sale for 3 times of what they offered and it is considered by cars.com to be a good deal. I know that people think that the bad reviewers are crazy but I’m only working you, I didn’t lose one dollar with them but the way they handled me assured me that the just set traps and the naive are paying the price

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Micky, we are deeply disappointed by your experience at Mercedes-Benz of San Jose. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 214-3009 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

Show full review

Called around various MB dealerships to test drive the

Called around various MB dealerships to test drive the 2024 EQB 250+ and finally found available inventory in the San Jose location and spoke to Tedi, who had one parked and ready to test drive as soon as I arrived. Jorge T helped negotiate a great lease deal, and then delivered the car to my house later that evening. Really happy with the overall experience and all the follow ups to make sure everything was good. And everything is still great! Thanks again Tedi and Jorge. Highly recommend this dealership and sales team.

Called around various MB dealerships to test drive the

Called around various MB dealerships to test drive the 2024 EQB 250+ and finally found available inventory in the San Jose location and spoke to Tedi, who had one parked and ready to test drive as soon as I arrived. Jorge T helped negotiate a great lease deal, and then delivered the car to my house later that evening. Really happy with the overall experience and all the follow ups to make sure everything was good. And everything is still great! Thanks again Tedi and Jorge. Highly recommend this dealership and sales team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Show full review

Once you finalize the sales, you are left alone no help

Once you finalize the sales, you are left alone no help whatsoever either from the salesperson financial and I haven’t got a hold of the general manager yet very disappointed

Once you finalize the sales, you are left alone no help

Once you finalize the sales, you are left alone no help whatsoever either from the salesperson financial and I haven’t got a hold of the general manager yet very disappointed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. When you have an opportunity, please reach out to us at (408) 214-3009 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

Show full review

POOR experience.

POOR experience. I booked appointment online to test drive a car. I entered my personal/financial information to get pre-qualified. I received confirmation that car would be held for 24 hours. I received no less than 7 separate text messages and emails from sales associate Ashley and Sales Manager Ted starting at 8:30a to 12:00noon to confirm that I will make my 1:30p appt. I confirmed multiple times, the last being after 12:00noon. I arrive at 1:20p and I am informed that the car that was supposed to be reserved for 24hours for test drive was just sold! Typical sleazy car sales tactics ... it was a 2hour round trip ... a total waste of time.

POOR experience.

POOR experience. I booked appointment online to test drive a car. I entered my personal/financial information to get pre-qualified. I received confirmation that car would be held for 24 hours. I received no less than 7 separate text messages and emails from sales associate Ashley and Sales Manager Ted starting at 8:30a to 12:00noon to confirm that I will make my 1:30p appt. I confirmed multiple times, the last being after 12:00noon. I arrive at 1:20p and I am informed that the car that was supposed to be reserved for 24hours for test drive was just sold! Typical sleazy car sales tactics ... it was a 2hour round trip ... a total waste of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Dean, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 214-3009 to discuss what we can do to help.

Show full review

On July 24, 2024 , I paid them $930.

On July 24, 2024 , I paid them $930.75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service.

On July 24, 2024 , I paid them $930.

On July 24, 2024 , I paid them $930.75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.

Show full review
See all 1018 reviews