Reviews
Russell & Smith Honda is an outstanding car...
Russell & Smith Honda is an outstanding car dealership! I began with an email asking for a quote on a vehicle that they did not have on the lot. Fred Leber walked me through the process and answered each one of my many emails quickly and thoughtfully. When we met, he was easy to talk to and made it clear that he wanted me to have the car I wanted. He did just that: I got exactly what I wanted (Polished Metal Base Model Honda Fit). Growing up I'd seen my parents go through pressure sales at car dealerships, but Fred never pressured me. In fact, he made me feel at ease through the entire process. I couldn't believe that buying a car could be so easy. The day I bought the car, Fred and Roberto continued their amazing service and had me in and out of the dealership in an hour and a half--I even test drove the car in that period of time! Even though the process was fast, it was never rushed. They explained everything to me and answered all of my questions thoroughly. Roberto helped me with financing and was able to match the rate that my bank gave me. I am so glad that I bought my car from Russell & Smith. Fred and Roberto were spectacular! I would recommend them to anyone looking to buy a car. When I buy my next car, Russell & Smith will definitely have my business!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate this great review and are humbled by such kind words. We feel our customers deserve nothing less than the best and it couldn’t make us happier to hear that you are so pleased with your car buying experience. Fred and Roberto will be thrilled to hear that their hard work and commitment to customer service has not gone unnoticed. Congratulations on your new Honda Fit and thank you for choosing Russell & Smith Honda. Be sure to find us on Facebook and Twitter for exclusive deals and monthly specials. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
Went to some used car lots before we came here and were...
Went to some used car lots before we came here and were given WAY better service here than we were given at the used car lots. Even though it was Memorial Day weekend the service was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about our dealership! We strive to achieve 100% customer satisfaction, regardless of how busy we may be. If there is any other way we may assist you, please do not hesitate to contact us or swing by the dealership. We hope to do business with you in the future! Like and follow us on Facebook and Twitter to stay in the loop with Russell & Smith Honda. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
I came in to the dealership with a 2003 Honda CR-V and...
I came in to the dealership with a 2003 Honda CR-V and left with a 2012 Honda CR-V! I was initially apprehensive about making payments on a new car after enjoying my paid off one, but Micah made the experience as painless as possible. He worked out my trade and was friendly, knowledgeable and answered all the questions I had. I am more happy with my decision with every passing day. And, Roberto was kind and explained all my options as well with the financing. I have a monthly payment that fits my budget and no worries with my warranty. Thanks, guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this great review. We strive to provide excellent customer service to each and every person that walks through our doors and we are glad Micah and Roberto were able to show you how important this is to us. I am certain they will be thrilled when they hear how happy you were with your visit. Thank you for choosing Russell & Smith Honda and be sure to let us know if you ever have any questions. Be sure to check out our Facebook and Twitter pages where you can get exclusive deals and the latest news. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
It has been the most pleasant vehicale shopping...
It has been the most pleasant vehicale shopping experience with Ali Fard. Ali quoted me a very reasonable price and followed up with phone calls and emails throughout the whole purchasing process. He is courteous and professional when explaining the vehicle. He follows up after the purchase and make sure that I am completely satisfied with the services he and the dealership had provided.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for such a great review! We are happy that your recent visit to Russell & Smith Honda was so great and Ali was able to show you the importance we place on customer service here. We appreciate you choosing Russell & Smith Honda and we look forward to assisting you in the future, so don’t hesitate to call or stop in if you have any question. Don’t forget to check out our Facebook and Twitter pages where you can get exclusive deals and the latest industry news. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
Ali Fard did an excellent job. I was very pleased with...
Ali Fard did an excellent job. I was very pleased with him. I requested quotes through the internet from quite a few Honda dealerships. Not only was Ali the first to reply, but with a detailed and itemized list of the charges for a "drive out" price! Exactly what I was looking for. Some of the other dealers did not even send quotes for the correct car, much less an itemized list. Ali was very friendly and helpful when I called him to ask questions. During the purchase, Ali took the time to explain things. After the purchase, he took time out of his very busy schedule to thoroughly go over all the stuff for my new Accord. And he sat with me in the car going over items and even setup my phone with the bluetooth in the car and set up the remote transmitter. This is my fourth Honda purchase (over several years) and I have never had any salesman be so thorough in going over the Accord options, etc. I plan to highly recommend your dealership and Ali to all my friends and co-workers. (I know several "Honda" people.)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for such an excellent review! Ali has always been a great example of the importance of customer service at Russell & Smith Honda and it is great to hear he went above and beyond to make sure you left completely satisfied. Your recommendation means a great deal to us and so does the fact that you chose Russell & Smith Honda to fulfill your automotive needs. We want to thank you for that and let you know that we are here to help with anything that may come up, no matter how big or small. We look forward to seeing you again and thank you for choosing Russell & Smith Honda! Be sure to like our Facebook and Twitter pages to get extra deals and coupons as well. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
I replied to an internet post with Ray after wasted hours...
I replied to an internet post with Ray after wasted hours at a different car dealership. I was sooooo frustrated! I just wanted honesty and straight answers. I received both... We were able to make my deal and fit my budget. There is nothing worse than a car buying experience that has you and the seller thousands of dollars from a deal. I will be happy to send friends and family to Ray, I am confident that he and his staff will give the same great personal service. Kind regards, Laura Compean
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Laura, we would like to thank you for taking the time to let us know how great Ray treated you during your recent experience with Russell & Smith Honda. We are glad to hear he was able to turn your frustrating experience around and help you with a deal that had you walking away with a smile on your face. We appreciate your recommendation to friends and family and promise to treat every person that walks through our doors with the courtesy and respect we know our customers deserve. Thank you so much for choosing Russell & Smith Honda and we look forward to helping you, your family and friends and in the future! Don’t forget to like our Facebook and Twitter pages to get exclusive coupons and monthly deals. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
The customer service at Russell & Smith is...
The customer service at Russell & Smith is phenomenal!! Everyone makes you feel welcomed and comfortable. There is no pressure and my buying experience was hassle free 100%! I will refer my friends and family and I will continue to be a returning customer in the future. This was my 2nd car purchased through Russell & Smith and it won't be my last! Everyone there is professional and truly cares about their customers!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled knowing that your dealings with Russell & Smith Honda have left you so pleased. It is humbling to read such a fantastic review and we couldn’t be happier to hear that we have earned such a loyal customer. We look forward to serving you in the future and helping with any questions you may have. Thank you for choosing Russell & Smith Honda and be sure to check out our Facebook and Twitter pages to get exclusive monthly coupons and discounts. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
My Dad and I went to Russell & Smith Honda the other...
My Dad and I went to Russell & Smith Honda the other day and I can honestly say customer service was great, unlike other dealerships we've been to. Jon, who I spoke to on the phone, was busy with a customer, but he had Dung help us, who was very nice and helpful. We got our questions answered without feeling the pressure to buy/lease a new car. At some dealerships, you feel uncomfortably pushed to purchase something. Ami was great as well; very cheery and amiable. I have no complaints about anything and as sad as we were to return our leased car, we are very happy with our new purchase. I will definitely go back and also recommend R&S Honda to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write such a great review. It is our goal to always give the best possible customer service and it puts a smile on our faces to hear you have had such a terrific experience with so many members of the Russell & Smith Honda team and we want you to know we are always here to help, so never hesitate to give us a call or stop in with any questions. We truly appreciate your recommendation and look forward to serving you again! Thank you for choosing Russell & Smith Honda and be sure to like our Facebook and Twitter pages for exclusive deals and news. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
My wife and I were very pleased with the entire staff at...
My wife and I were very pleased with the entire staff at Russell and Smith they were very cordial and attentiveness as to our needs while in the process of buying a new Honda vehicle. Ms. Ami, was informative, and very courteous. We will recommend our family and friends to this dealership in the future. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate this kind review as well as the recommendation to your family and friends. Customer service is our top priority and we are happy to hear that the entire team showed you and your wife how important it is for our customers to leave pleased. Don’t hesitate to let us know if you have any questions or if there is anything else we can do for you, we are always here to help. Thank you for choosing Russell & Smith Honda and congratulations on your new vehicle! Be sure to like our Facebook and Twitter pages so you can get access to the exclusive coupons and deals we post there. Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com
The customer service was excellent! The sales managers...
The customer service was excellent! The sales managers were eager to get involved with the sale and assist the sales associates. All the employees were very friendly and treated us like family. The employees suggested quality insurance companies and went out of their way to make the purchase a happy experience. This was my first car purchase out of university and the associates tried to get me the best deals/interest rates possible for someone with my qualifications. I purchased the vehicle in the showroom and was able to leave with the car washed and detailed on the same day!! The finance team was so friendly I felt like I had known them my whole life. I really felt like the dealership had my best interest in mind.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It means the world to everyone here at Russell & Smith Honda that you had such a great car buying experience with us. It is our goal to make our customers feel they are the most important people in the world because to us, you are. Thank you for allowing Russell & Smith Honda to assist you with finding your new car and please let us know if there is every anything else we can do for you. Don’t forget to like our Facebook and Twitter pages to get exclusive coupons and deals too! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com