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I stand behind my name as NYC FAVORITE DEALER and I'm hoping you will agree as well. 516.424.4863 #NYCFAVORITEDEALER","emailTxt":"nycfavoritedealer@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/c356cefbdc83.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1359676800","industryStartDtUtc":"1359676800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":334582,"personPtyId":35801764,"firstName":"Ray","lastName":"M","titleText":"Sales Advisor","shortBioText":"Hey I\u001ave been in the industry since 2008 and have sold many vehicles new and used. I reside in Jamaica Queens and have dealt with many clients from all over the globe. I will give you 110% of myself to help make a deal possible.","emailTxt":"ynkee347@aol.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":50,"imageUrl":"https://cdn-user.dealerrater.com/images/251661002800.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"1199145600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":337601,"personPtyId":31127382,"firstName":"Reden","lastName":"D","titleText":"Sales Advisor","emailTxt":"REDD1036@GMAIL.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/33bd1a0d126c.jpg","drDealerId":972,"industryStartDtUtc":"1346457600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":377417,"personPtyId":31130064,"firstName":"Pavlo","lastName":"Pav","titleText":"Finance Manager","shortBioText":"Hello my name is Pavlo. I'm here to help you to the best of my ability. 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We have the prices. Now we need you! As Marketing Director, my job is to make sure those in search of quality vehicles at nationally competitive prices are able to easily connect with our elite sales team. My career demands technical skills behind the computer screen but my weekend hobbies in auto mechanics and carpentry have made me very car literate and hands on. I am a Toyota/Lexus enthusiast and proud of my many projects with their indestructible trucks. Most of all, I am highly extroverted; serving you effectively and efficiently in your search for the best in quality pre-owned is what drives my work, day to day. 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With 5 years experience in the automotive industry, I have worked with many different brands of vehicles, banks and people to help guide them to the right car for their needs. I really enjoy the team atmosphere here at Queens Auto Mall. I enjoy time with family outside of work.","emailTxt":"bentleyrodgers33@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/eb10b100f7c1.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1375315200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":474527,"personPtyId":36649068,"firstName":"Carlos","lastName":"Munoz","titleText":"Sales Advisor","emailTxt":"Solopez192@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/79f608dbbfda.jpg","drDealerId":972,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":469389,"firstName":"Carlos","lastName":"Santana","titleText":"Sales Advisor","emailTxt":"santanasantana77777@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1228089600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":469382,"personPtyId":35788075,"firstName":"Clay","lastName":"Leon","titleText":"Sales Advisor","emailTxt":"c.leon550@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":534991,"firstName":"Mike","lastName":"Delgado","titleText":"Sales Advisor","emailTxt":"mikedelgado740@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":972,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":519153,"firstName":"Redina","lastName":"Thomas","titleText":"Sales Advisor","emailTxt":"r42@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"891388800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":519151,"firstName":"Tarique","lastName":"(TJ)","titleText":"Sales Advisor","emailTxt":"intern.approve@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1343779200","certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 9:00 PM

Queens Auto Mall Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 6:00 PM

About Our Dealership

Dealer on Cars.com since February 2003

Visit our luxury INDOOR SHOWROOM with over 500 quality pre-owned vehicles at NATIONALLY COMPETITIVE auction prices today

...

! Used car buying made simple.

"Serving the Metro New York area for over a decade with over 275,000 happy customers! Why Pay More?"

Reviews

4.2 out of 5 4.2
458 lifetime reviews. Includes reviews of Queens Auto Mall from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 16, 2018

    So I looked it up. It's called the "porcupine method". basically a bait and switch where they lure you in with reasonable prices advertised... on cars.com take you through a lengthy sales process that anyone who's been through a timeshare sales experience will immediately recognize. Shuffling you from office to office, meeting with ever more senior members of the sales team until your invested enough in the process, then they "stick" you with, in our case, $3000 in additional nonsense fees. So a $14,000 Honda Accord becomes a $18,000 car. We were quite explicit in explaining our budget upfront and I even asked about fees early in the sales process and the question was evaded. A waste of two hours.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 15, 2018

    Do not waste your time going to this dealership they jack up their prices and you wind up paying thousands of dollars more than their advertising price.... I wasted an hour trip..

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 30, 2017

    I came here not planning on getting a vehicle and I came across one BMW I thought was a great fit. Well after doing all paperwork and everything I did... a little more research had a change of heart with that car and found a different one. After speaking with Pablo at QAM he expedited the new paperwork and got everything we needed to get into the vehicle of choice. It was reassuring that we could do this and we were comfortable with doing business with them. Car is absolutely amazing all around and no problems so far. Recommend

    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Bill, Thank you for the great review! It was a pleasure working with you. Enjoy your new vehicle and feel free to reach out if you have any further qu...estions or concerns. -QAM Team

  • 5.0 out of 5
    September 12, 2018

    Going to the dealership is typically a forlorn experience for many. There???s already so much pressure we put on ourselves as buyers to get the best bargain... and not get sold on a car by a slick talking salesman. You won???t find that here at Queens Auto. I had such a great time working with Robin and Shondell to help me find my perfect car and my every need was met. They explained the process so very clearly and at no point made me feel like they were trying to take advantage of me being a first time buyer. If any of you decide to go to Queens Auto make sure you ask for Shodell he is well informed on all the vehicles on the floor and is patient and can help you walk away with the best possible purchase. I will be recommending him and Queens auto to any of my friends and family interested in a car.

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shondell Martin

    Sales Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    September 1, 2018

    I had a very welcoming experience. I already knew what I wanted and when I came in Shondell came with his expertise and honesty. Definitely worth the buy,... the experience alone was a seller. Would buy again from here when the time comes.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shondell Martin

    Sales Advisor

    (5.0) 20 reviews

  • 1.0 out of 5
    August 27, 2018

    Stay Away - Really !!!!...

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    1.0 out of 5
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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Savvas K

    General Manager

    (4.3) 6 reviews

  • 1.0 out of 5
    August 24, 2018

    Their internet prices are not the true price of the vehicle. They add on after fee to pump up the price of the car ... then of course once thats added... up, you have the usual DMV and Tax on top which is standard fees. https://www.truecar.com/used-cars-for-sale/listing/5J6RM4H70EL042401/2014-honda-cr-v/ eg try this car advertised at 15980. +75 documentary fee, +995 reconditioning fee, +595 transportation fee + 395 preparation fee. not a cheap car anymore. add on your dmv + GST... your car for under 16k is now over 19k to get it on the road. There should be some government regulation on car dealers the price they advertise should be the price you pay......

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 20, 2018

    i messaged them about a x3 i was interested in buying and they responded super quick and were happy to work, i didn???t end up getting this car but they... are willing to help me find another car similar to that one!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Queens Auto Mall Auction House

    Thank you for the great feedback! We have some special Labor Day promotions currently going on that you may be interested in. Please reach out at your... earliest convenience so we may discuss them and hopefully get you driving home the vehicle of your choice today! Please join us for our Labor Day Giveaway on September 3rd! There will be free barbecue, thousands of dollars in free prizes, and activities for the whole family! We hope to see you and your family there. -QAM Team

  • 5.0 out of 5
    August 17, 2018

    This guy not only helped me pick a great first car for my son he also helped me understand my payments as well. Very informative and also gave me tips... and tricks to help my credit score go up. Very satisfied with our purchase as far as price and fees is concerned as compared to other dealers we came across. Will definitely refer our family and friends.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Queens Auto Mall Auction House

    Thank you for the great feedback! If you were looking for the best prices in the nation, you came to the right place! Please join us for our Labor Day... Giveaway on September 3rd! There will be free barbecue, thousands of dollars in free prizes, and activities for the whole family! We hope to see you and your family there. Enjoy your new vehicle!-QAM Team


    Worked with:
    Ray M

    Sales Advisor

    (4.8) 50 reviews

  • 4.0 out of 5
    August 14, 2018

    I received the best customer service from Shondell*. It was my first time buying a car on my own and he explained the whole process to me with transparency.... I had a bunch of questions and he was patient enough to answer all of them. I even had a few problems with my insurance and he went above and beyond to ensure i got everything sorted out. I bought a used 2013 mercedes benz and i love it! They gave me the best price after checking out a ton of dealerships that I couldn't resist! Thanks so much Shondell and Queens Auto Mall for your help with getting my beautiful car. Couldn't have picked a better dealership!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Queens Auto Mall Auction House

    Thank you for the great feedback! Shondell truly is NYC's favorite dealer and we appreciate your kind words about him and our dealership. Please join ...us for our Labor Day Giveaway on September 3rd! There will be free barbecue, thousands of dollars in free prizes, and activities for the whole family! We hope to see you and your family there. Enjoy your new vehicle!-QAM Team


    Worked with:
    Shondell Martin

    Sales Advisor

    (5.0) 20 reviews

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