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I stand behind my name as NYC FAVORITE DEALER and I'm hoping you will agree as well. 516.424.4863 #NYCFAVORITEDEALER","emailTxt":"nycfavoritedealer@yahoo.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/972/employees/c356cefbdc83.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1359676800","industryStartDtUtc":"1359676800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":334582,"personPtyId":35801764,"firstName":"Ray","lastName":"M","titleText":"Sales Manager","shortBioText":"Hey I\u001ave been in the industry since 2008 and have sold many vehicles new and used. I reside in Jamaica Queens and have dealt with many clients from all over the globe. I will give you 110% of myself to help make a deal possible. MMA is life Muy Thai enthusiast.","emailTxt":"ynkee347@aol.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/972/employees/251661002800.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"1199145600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":382792,"personPtyId":31130803,"firstName":"Patrick","lastName":"S","titleText":"Director of Marketing & Business Development","shortBioText":"We have the vehicles. We have the prices. Now we need you! As the Director of Marketing & Business Development, my job is to make sure those in search of quality vehicles at nationally competitive prices are able to easily connect with our sales team. My career demands technical skills behind the computer screen but my weekend hobbies in auto mechanics and carpentry have made me car literate and hands on. I particularly enjoy working with classic Toyota/Lexus vehicles. Most of all, I am highly extroverted; serving you effectively and efficiently in your search for the best in quality pre-owned is what drives my work, day to day.","emailTxt":"patrick.stylianou@gmail.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/972/employees/32e187cf8b30.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":377417,"personPtyId":31130064,"firstName":"Pavlo","lastName":"Pav","titleText":"Finance Manager","shortBioText":"Hello my name is Pavlo. I'm here to help you to the best of my ability. 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With 5 years experience in the automotive industry, I have worked with many different brands of vehicles, banks and people to help guide them to the right car for their needs. I really enjoy the team atmosphere here at Queens Auto Mall. I enjoy time with family outside of work.","emailTxt":"bentleyrodgers33@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/972/employees/eb10b100f7c1.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1375315200","certifiedEmployee":false,"deptDscrp":"Sales"}]

Queens Auto Mall

4.1 out of 5 4.1
Rectangle 48
Sales 10:00 AM - 6:00 PM
Service 9:00 AM - 5:00 PM

Queens Auto Mall Hours

Sales

Monday

10:00 AM - 6:00 PM

Tuesday

10:00 AM - 6:00 PM

Wednesday

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 6:00 PM

Saturday

10:00 AM - 6:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

9:00 AM - 5:00 PM

Tuesday

9:00 AM - 5:00 PM

Wednesday

9:00 AM - 5:00 PM

Thursday

9:00 AM - 5:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2003

Visit our luxury INDOOR SHOWROOM with over 500 quality pre-owned vehicles at NATIONALLY COMPETITIVE auction prices today

...

! Used car buying made simple.

"Serving the Metro New York area for over a decade with over 275,000 happy customers! Why Pay More?"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
571 lifetime reviews. Includes reviews of Queens Auto Mall from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 10, 2020

    If you are coming from Cars.com and looking for a used car. Be prepared for the extra fees they will tack on. At minimum these three fees in particular:... -$1000 reconditioning fee -$900 transportation fee -$500 accessories and services fee They get you in with an advertised low car price, but bait and switch you. Ask for all the numbers upfront before any credit check is made.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ray M

    Sales Manager

    (4.4) 65 reviews

  • 3.0 out of 5
    May 5, 2020

    This dealerater site is a good idea it saves going to, say the BBB. Queens Auto Mall I got my first financed vehicle from them back in 2014. I had my... wife and 1yr old with me. The Manager was very nice but he's no longer there and sales people were pretty nice, a few who are no longer there. One guy I don't trust I know who he is, short Italian guy is still there, he's a cool guy nevertheless. I tried to return my 07 Mazda to them a few times and they would not take it back. I soon found out why and ended up being persistent finally last yr. I got help from David. I told him I wanted something that was closely related to The Mazda I had, I ended up with a CR-V not exactly what I was looking for since I told him I did not want a CR-V, he still insisted that was the best SUV they could offer, Avg. credit considered (not cool). Still have the vehicle after a promise of it being taken back for a better vehicle within 7 months under a "structured package deal". Payments have been made on time. Almost 10mos later he seems to have left them, emails aren't being returned poor follow up he did email in Feb. I was through with these guys before that. No good because, they won't help with my boredom of driving a cookie cutter SUV. Who doesn't own a Honda CR-V! They need to do better on their prices because, the general motoring person on the street knows a bit more than they give them credit for.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Patrick S

    Director of Marketing & Business Development

    (4.4) 28 reviews

    Pavlo Pav

    Finance Manager

    (4.1) 31 reviews

    Mike A

    Sales Advisor

    NOT RATED

  • April 30, 2017

    I came here not planning on getting a vehicle and I came across one BMW I thought was a great fit. Well after doing all paperwork and everything I did... a little more research had a change of heart with that car and found a different one. After speaking with Pablo at QAM he expedited the new paperwork and got everything we needed to get into the vehicle of choice. It was reassuring that we could do this and we were comfortable with doing business with them. Car is absolutely amazing all around and no problems so far. Recommend

    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
    Dealer Response

    Bill, Thank you for the great review! It was a pleasure working with you. Enjoy your new vehicle and feel free to reach out if you have any further qu...estions or concerns. -QAM Team

  • 1.0 out of 5
    March 11, 2020

    Do not trust the price online, the extra fees come out to $5,000 more than listed. The car was listed at a much cheaper price a month ago, and the dealer... kept saying the deal was expired but refused to negotiate reasonably. But the fees were ridiculous. Thankfully I didn't waste too much time there, and walked out.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 3, 2020

    Edwin is great. very patient and helpful. He walked ne through everything while I was waiting checked up on my family and myself. Great asset to your company...

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

    Worked with:
    Ray M

    Sales Manager

    (4.4) 65 reviews

  • 5.0 out of 5
    March 3, 2020

    Shondell was not just amazing but a truly wonderful individual. He was willing to go the extra mile to make sure I the customer was happy with my purchase... and had a wonderful experience. His customer service skills are excellent putting the customer first above all. Not sure if I can remember the last time I had such excellent experience at a dealership. He did everything possible within his role transparently. He ensured that I got exactly the vehicle with the specification I was looking and more. What a great guy. Once again thank you so much for a awesome experience "Shondell".

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Shondell Martin

    Sales Advisor

    (4.9) 41 reviews

  • 1.0 out of 5
    January 27, 2020

    They are very friendly until it’s time to talk numbers and you begin to question all the extra fees. A $10,000 car can easily cost you almost $15,000 after... the fees are added. Once you begin to question the fees, the sales manager gets very defensive and irritated. One fee, specifically, that didn’t make sense in my case was the reconditioning fee of almost $1,000. As explained by Savas, the sales manager, this fee is the average cost in order to bring the car up to mechanical and safety standards. This would be understandable if the cars were actually up to par. The car I was looking at had completely warped rotors and I mentioned after being explained why I’d be paying a reconditioning fee and that’s where the irritation and defensiveness came in. Within the last 3-4 years, I came here 4 times and always leave for the same reasons. There’s way too much shady stuff going on here and I doubt I’ll ever come back. P.s. The salesmen should know alittle bit about the cars they’re selling. Every time I came here, I was teaching them about the cars. Practically selling the cars myself. Besides that, the salesmen are very nice and friendly.

    4.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 4.0 out of 5
    January 23, 2020

    Shondell was amazing to deal with off hand.! Him & Rob helped me get a car that I thought I'd never be able to get! BIGGEST & best upgrade !! Shondell... explained everything clearly & was very polite & punctual ! Ask for him when you go there

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shondell Martin

    Sales Advisor

    (4.9) 41 reviews

  • 5.0 out of 5
    November 22, 2019

    They have the best prices and quality in the ti-state area. The salesman are friendly and helpful. I never felt pressured or pushed to buy. Highly recommend... them!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    November 8, 2019

    Just blow your money at a strip club. It's better than being charged 5k additional fees than advertised. And spending another 5k on repairs not discussed... prior to signing the contract. These people are not your friends I dont care how friendly they come off. Once you sign that dotted line you are nobody to them. I would be ashamed to work here.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
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