Queens Auto Mall

So I looked it up. It's called the "porcupine method". basically a bait and switch where they lure you in with reasonable prices advertised... on cars.com take you through a lengthy sales process that anyone who's been through a timeshare sales experience will immediately recognize. Shuffling you from office to office, meeting with ever more senior members of the sales team until your invested enough in the process, then they "stick" you with, in our case, $3000 in additional nonsense fees. So a $14,000 Honda Accord becomes a $18,000 car. We were quite explicit in explaining our budget upfront and I even asked about fees early in the sales process and the question was evaded. A waste of two hours.

Do not waste your time going to this dealership they jack up their prices and you wind up paying thousands of dollars more than their advertising price.... I wasted an hour trip..

I came here not planning on getting a vehicle and I came across one BMW I thought was a great fit. Well after doing all paperwork and everything I did... a little more research had a change of heart with that car and found a different one. After speaking with Pablo at QAM he expedited the new paperwork and got everything we needed to get into the vehicle of choice. It was reassuring that we could do this and we were comfortable with doing business with them. Car is absolutely amazing all around and no problems so far. Recommend

Going to the dealership is typically a forlorn experience for many. There???s already so much pressure we put on ourselves as buyers to get the best bargain... and not get sold on a car by a slick talking salesman. You won???t find that here at Queens Auto. I had such a great time working with Robin and Shondell to help me find my perfect car and my every need was met. They explained the process so very clearly and at no point made me feel like they were trying to take advantage of me being a first time buyer. If any of you decide to go to Queens Auto make sure you ask for Shodell he is well informed on all the vehicles on the floor and is patient and can help you walk away with the best possible purchase. I will be recommending him and Queens auto to any of my friends and family interested in a car.

I had a very welcoming experience. I already knew what I wanted and when I came in Shondell came with his expertise and honesty. Definitely worth the buy,... the experience alone was a seller. Would buy again from here when the time comes.

Stay Away - Really !!!!...

Their internet prices are not the true price of the vehicle. They add on after fee to pump up the price of the car ... then of course once thats added... up, you have the usual DMV and Tax on top which is standard fees. https://www.truecar.com/used-cars-for-sale/listing/5J6RM4H70EL042401/2014-honda-cr-v/ eg try this car advertised at 15980. +75 documentary fee, +995 reconditioning fee, +595 transportation fee + 395 preparation fee. not a cheap car anymore. add on your dmv + GST... your car for under 16k is now over 19k to get it on the road. There should be some government regulation on car dealers the price they advertise should be the price you pay......

i messaged them about a x3 i was interested in buying and they responded super quick and were happy to work, i didn???t end up getting this car but they... are willing to help me find another car similar to that one!

This guy not only helped me pick a great first car for my son he also helped me understand my payments as well. Very informative and also gave me tips... and tricks to help my credit score go up. Very satisfied with our purchase as far as price and fees is concerned as compared to other dealers we came across. Will definitely refer our family and friends.

I received the best customer service from Shondell*. It was my first time buying a car on my own and he explained the whole process to me with transparency.... I had a bunch of questions and he was patient enough to answer all of them. I even had a few problems with my insurance and he went above and beyond to ensure i got everything sorted out. I bought a used 2013 mercedes benz and i love it! They gave me the best price after checking out a ton of dealerships that I couldn't resist! Thanks so much Shondell and Queens Auto Mall for your help with getting my beautiful car. Couldn't have picked a better dealership!