[{"id":520467,"personPtyId":42686677,"firstName":"Shondell","lastName":"Martin","titleText":"Sales Advisor","shortBioText":"Hi, My name is Shondell from Queens Auto Mall. Also known as NYC FAVORITE DEALER on social media. I've been in the business for over 5 years and have a long history of positive reviews from customers from all over the United States. What makes me different from other dealers..?.....I try to make your experience a comfortable and pleasant. But what really sets me apart is I am very upfront with my customers......I will tell you everything honestly and upfront to my knowledge. I stand behind my name as NYC FAVORITE DEALER and I'm hoping you will agree as well. 516.424.4863 #NYCFAVORITEDEALER","emailTxt":"nycfavoritedealer@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/c356cefbdc83.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1359676800","industryStartDtUtc":"1359676800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":337601,"personPtyId":31127382,"firstName":"Reden","lastName":"D","titleText":"Sales Advisor","emailTxt":"REDD1036@GMAIL.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/33bd1a0d126c.jpg","drDealerId":972,"industryStartDtUtc":"1346457600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":334582,"personPtyId":35801764,"firstName":"Ray","lastName":"M","titleText":"Sales Advisor","shortBioText":"Hey I\u001ave been in the industry since 2008 and have sold many vehicles new and used. I reside in Jamaica Queens and have dealt with many clients from all over the globe. I will give you 110% of myself to help make a deal possible.","emailTxt":"ynkee347@aol.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":55,"imageUrl":"https://cdn-user.dealerrater.com/images/251661002800.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"1199145600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":377417,"personPtyId":31130064,"firstName":"Pavlo","lastName":"Pav","titleText":"Finance Manager","shortBioText":"Hello my name is Pavlo. I'm here to help you to the best of my ability. My main goal is to make your car buying experience as quick and easy as possible.","emailTxt":"kypreo28@aim.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1314835200","industryStartDtUtc":"1314835200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":474591,"personPtyId":36652102,"firstName":"Savvas","lastName":"K","titleText":"General Manager","emailTxt":"Savvask@queensauction.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/71ed521f6382.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"928195200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":334586,"personPtyId":31121434,"firstName":"Muneer","lastName":"(Mike)","titleText":"Sales Advisor","emailTxt":"muneerakhtar1960@gmail.com","combinedEmpAvgRatingNbr":3.1,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/7eb5553b0577.jpg","drDealerId":972,"dealerEmpStartDtUtc":"757382400","industryStartDtUtc":"757382400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":475542,"personPtyId":36839424,"firstName":"Hans","lastName":"Suncar","titleText":"Sales Advisor","emailTxt":"hans.suncar@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/132d3b4e4e7d.jpg","drDealerId":972,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":382792,"personPtyId":31130803,"firstName":"Patrick","lastName":"S","titleText":"Marketing Director","shortBioText":"We have the vehicles. We have the prices. Now we need you! As Marketing Director, my job is to make sure those in search of quality vehicles at nationally competitive prices are able to easily connect with our elite sales team. My career demands technical skills behind the computer screen but my weekend hobbies in auto mechanics and carpentry have made me very car literate and hands on. I am a Toyota/Lexus enthusiast and proud of my many projects with their indestructible trucks. Most of all, I am highly extroverted; serving you effectively and efficiently in your search for the best in quality pre-owned is what drives my work, day to day. Come by today, and don't forget to stop in my office so I may personally shake the hand of my fellow web users!","emailTxt":"patrick.stylianou@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/32e187cf8b30.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":519151,"firstName":"Tarique","lastName":"(TJ)","titleText":"Sales Advisor","emailTxt":"intern.approve@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1343779200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":469384,"personPtyId":35788139,"firstName":"Bentley","lastName":"Rodgers","titleText":"Sales Advisor","shortBioText":"From Manhattan, I travel to Queens 6 days a week to help people that need a good used car. With 5 years experience in the automotive industry, I have worked with many different brands of vehicles, banks and people to help guide them to the right car for their needs. I really enjoy the team atmosphere here at Queens Auto Mall. I enjoy time with family outside of work.","emailTxt":"bentleyrodgers33@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/eb10b100f7c1.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1375315200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":469389,"firstName":"Carlos","lastName":"Santana","titleText":"Sales Advisor","emailTxt":"santanasantana77777@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":972,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1228089600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":534991,"firstName":"Mike","lastName":"Delgado","titleText":"Sales Advisor","emailTxt":"mikedelgado740@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":972,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 9:00 PM

Queens Auto Mall Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 6:00 PM

About Our Dealership

Dealer on Cars.com since February 2003

Visit our luxury INDOOR SHOWROOM with over 500 quality pre-owned vehicles at NATIONALLY COMPETITIVE auction prices today

...

! Used car buying made simple.

"Serving the Metro New York area for over a decade with over 275,000 happy customers! Why Pay More?"

Reviews

4.2 out of 5 4.2
474 lifetime reviews. Includes reviews of Queens Auto Mall from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 26, 2018

    If you are in the NYC area looking for a high quality car at a fair price and no hassle buying, this is the only place to go.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Savvas K

    General Manager

    (4.4) 7 reviews

  • 5.0 out of 5
    November 25, 2018

    Ray truly wanted to earn my business and it was felt from the initial meet and greet at the front desk. The entire walk around he assured me he was going... to take of me and he definitely came through in the end. It took 2 days but we were able to make the deal.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ray M

    Sales Advisor

    (4.8) 55 reviews

  • April 30, 2017

    I came here not planning on getting a vehicle and I came across one BMW I thought was a great fit. Well after doing all paperwork and everything I did... a little more research had a change of heart with that car and found a different one. After speaking with Pablo at QAM he expedited the new paperwork and got everything we needed to get into the vehicle of choice. It was reassuring that we could do this and we were comfortable with doing business with them. Car is absolutely amazing all around and no problems so far. Recommend

    4.0 out of 5
    Customer Service
    Not Applicable
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    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Bill, Thank you for the great review! It was a pleasure working with you. Enjoy your new vehicle and feel free to reach out if you have any further qu...estions or concerns. -QAM Team

  • 5.0 out of 5
    November 19, 2018

    I went to 3 different dealerships prior to queens Auto Mall (major world being one of them, which was a HORRIBLE experience). Upon arrival, I met with... Ray and explained to him the type of vehicle I was looking for and the amount I was able to spend. He exceeded my expectations and provided me with amazing customer service, stayed within my budget and was able to give me the perfect vehicle.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ray M

    Sales Advisor

    (4.8) 55 reviews

  • 5.0 out of 5
    November 17, 2018

    Shondell was helpful and professional. Didn???t feel pressured like most salesmen leave you feeling. The service was professional. I???m very satisfied... with my purchase.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shondell Martin

    Sales Advisor

    (5.0) 27 reviews

  • 5.0 out of 5
    November 16, 2018

    Salesman Ray went above and beyond to make sure we felt comfortable doing business with his establishment. We told him from the beginning we were sketchy... about his dealership and fees and he made sure he went the extra mile to break everything down to where everything was so transparent we could not wait to drive our baby home! Thank you so much

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ray M

    Sales Advisor

    (4.8) 55 reviews

  • 5.0 out of 5
    October 31, 2018

    This is my ist car ... so I appreciate to mr shondell he guide us very well i like his helloween dress on that day and also I recommend to my friends and... other colleagues to buy the car from queens auto mall... thank you

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shondell Martin

    Sales Advisor

    (5.0) 27 reviews

  • 1.0 out of 5
    October 30, 2018

    They lure you listed price on cars or Edmund etc but on the end of the process which taking 3h u have to pay them 3-4 k dealer fee, so car with good price... becomes on nothing special deal! U will spent around 3h to get this through. And on the end of it u will feel like a looser!

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2018

    Definitely work with Ray as he goes above and beyond to make sure he addresses all your needs in a vehicle. I would recommend all my family and friends... to see him. The inventory itself if spectacular and it???s really hard not to drive out with something that same day. Thanks!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ray M

    Sales Advisor

    (4.8) 55 reviews

  • 5.0 out of 5
    October 27, 2018

    Shondell was so kind and helped us find the best car for us to our needs and price. Great Price and in love with 2012 BMW coupe. Thank you so much. Really... Shondell as a sales rep and this dealership to buy a car as they have a variety and over 500 cars to choose from. Great Experience with Shondell.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shondell Martin

    Sales Advisor

    (5.0) 27 reviews

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Queens Auto Mall

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