[{"id":192299,"firstName":"Renee","lastName":"Norris","titleText":"Service Consultant Advisor","shortBioText":"","emailTxt":"rnorris@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/64b0277b-b25e-432b-87fb-b4061f11b4bc.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":192235,"firstName":"Roger","lastName":"Carroll","titleText":"Sales Consultant","shortBioText":"","emailTxt":"rcarroll@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/d4a62672-210c-461b-bf22-b093177f29b0.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":192303,"firstName":"Arthur","lastName":"Simcox","titleText":"Service Consultant Advisor","shortBioText":"","emailTxt":"asimcox@rusnakautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/a706c56a-caef-4c86-8035-f7ea6cb83482.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":192268,"firstName":"Scott","lastName":"Smith","titleText":"Sales Consultant","emailTxt":"scottsmith@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/271a5c379f94.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":192232,"firstName":"Victor","lastName":"Bouhadana","titleText":"Sales Consultant","shortBioText":"","emailTxt":"vbouhadana@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/883d1e2d-9a43-41f7-b021-b1de2e0eecb0.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":192237,"personPtyId":40209923,"firstName":"Mehran","lastName":"Forutan","titleText":"General Sales Manager","emailTxt":"mforutan@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/94fe3cc73ce1.jpg","drDealerId":11926,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"1262304000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":192225,"firstName":"Reginaldo","lastName":"Fermin","titleText":"Finance Manager","shortBioText":"","emailTxt":"rfermin@rusnakautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/3e46b31f-96ca-4910-94bc-eb7647bca977.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":192231,"firstName":"Mickey","lastName":"Belt","titleText":"Sales Consultant","shortBioText":"","emailTxt":"mbelt@rusnakautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/8e9dc88e-6219-46cd-b144-bb033b1ce64e.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":192301,"personPtyId":50582228,"firstName":"Michael","lastName":"Powell","titleText":"Service Consultant Advisor","shortBioText":"","emailTxt":"mpowell@rusnakautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":54,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/c71cc3b1-f702-4d6e-adf5-caa546b83e78.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":192224,"firstName":"Darren","lastName":"Evans","titleText":"Finance Manager","shortBioText":"","emailTxt":"devans@rusnakautogroup.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/170240e9-fdec-4d80-b811-45d51a098e56.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":192242,"firstName":"Jeffrey","lastName":"Kaltman","titleText":"Sales Consultant","emailTxt":"jkaltman@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/b2633e9a-60ba-4eec-997d-e4095705fcdf.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":192266,"firstName":"Vitaly","lastName":"Sklar","titleText":"Sales Consultant","shortBioText":"","emailTxt":"vsklar@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/e05a1fbe-93aa-4d9c-b2f3-84ba526c76c5.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":56558,"personPtyId":40164406,"firstName":"Andrew","lastName":"Sebring","titleText":"Sales Consultant","shortBioText":"","emailTxt":"dsebring@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/8873f80c-17ac-4cd5-947e-08f05f53e898.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":56560,"personPtyId":40164567,"firstName":"Amir","lastName":"Khansari","titleText":"Sales Manager","shortBioText":"","emailTxt":"akhansari@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/2b175d96-3d05-4dd4-a9be-6fca14143d91.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":192228,"firstName":"Christopher","lastName":"Jack","titleText":"Sales Manager","shortBioText":"","emailTxt":"cjack@rusnakautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/garruda/aeb291b0-eaa8-493c-9573-49787c273a2b.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":519885,"personPtyId":42468644,"firstName":"Pierce","lastName":"Twohig","titleText":"Manager","emailTxt":"ptwohig@rusnakgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11926,"certifiedEmployee":false,"deptDscrp":"Management"}]
Rectangle 48
Sales 10:00 AM - 7:00 PM
Service Closed

Rusnak BMW Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Rusnak BMW is one of the nation's most celebrated dealerships, winning the prestigious 2008 Center of Excellence Award, presented by BMW of North America and placing Rusnak BMW in the top 10% of all BMW dealers nationwide.

...



The Center of Excellence Award recognizes the entire team at Rusnak BMW for providing exceptional client care and concern and for demonstrating a high level of excitement and passion for the BMW brand.

Come into Rusnak BMW and take a look at our extensive inventory of new 2011 & 2012 BMW cars & SUVs and used luxury cars.

"The Center of Excellence Award recognizes the entire team at Rusnak BMW for providing exceptional client care"

Reviews

4.9 out of 5 4.9
986 lifetime reviews. Includes reviews of Rusnak BMW from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 13, 2018

    Just purchased my 8th BMW from Rusnak BMW in Thousand Oaks, Ca--working with Roger Carroll also for the 8th time. A superb experience in every respect.... Enjoyed the interaction, answered all questions and follow-up was superb. Highly recommend Roger Carroll to work with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 12, 2018

    Very professional staff. Super clean .I will refer Rasnak BMW to everyone who wants the best dealership I have ever experienced. I am 71 years old so... I have owned about 20 different vehicles.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 2, 2012

    If you are looking for a BMW, look no further. Rusnak BMW is the best by far! My wife and I are very picky, we went to a total of 5 BMW dealerships before... buying at Rusnak. Marc Leunis is the best salesman I have ever purchased from. We got a great deal of a Certified Pre-owned 3 series. The sale was low pressure and very transparent. We explained our situation and he gave us about 8 different options for our trade-in and the new vehicle. I wish I could give more stars and will only be purchasing from Rusnak in the future! Thanks.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hi CommonSV, we would like to thank you for giving our dealership a 5-star review. We are thrilled that you and your wife were able to find a good car... and also that you came away from the deal feeling great about the way your purchase was conducted. We pride ourselves on conducting business transparently and honestly. Thank you for trusting us with your business, and we look forwarding to working with you again soon.

  • 5.0 out of 5
    December 12, 2018

    Maps Watkins was a pleasure to work with. Overall, Rusnak BMW is outstanding in my view.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2018

    Great job as per usual Rusnak....Tank you Zack for another great service call. My car was fixed and delivered a promised! That's why you are my... go to service advisor and why I am willing to drive an extra 25 min each way to have you and Rusnak service my 5-series!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 2, 2018

    Car serviced promptly last Saturday. However, I was not informed that service could not be done on computer update on Saturday. need to come back. Also... could not fix my entertainment center to add Pandora. Requires second trip. Perhaps when making appts on Saturday have receptionist advise customers that it is LIMITED service on Saturdays. Thank you,.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2018

    World class service ! This is an example for all other BMW dealers should be follow. Everyone was very friendly and courteous. Especially Chris Smith,... he is very helpful and patient with me. Thank you, I would recommend everyone to come to Rusnak BMW (Thousand Oaks).

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 30, 2018

    As long as Bob Martin is at BMW I will continue to purchase BMW's!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good to know, thank you! -Al LeMoine., General Manager

  • 5.0 out of 5
    November 29, 2018

    Brought car in the morning done earlier than expected....they did multiple service issues...quick and very friendly service ...will recommend to friends... and family....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 29, 2018

    Tara is an excellent service advisor. She repaired the car very quickly and the job done was great.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's our goal to get you back on the road as quickly as possible! -Al LeMoine., General Manager

View More Reviews