Rusnak BMW

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
1232 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 28, 2020

    I can always count on Mike Powell to give me excellent service. I would not go any where else. Even in the midst of the Coronavirus, Rusnak gave me excellent... service. Communication was great and payment was easy.

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    Came in for service or repair
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    Dealer Response

    Robin, thank you for taking the time to share your excellent service experience with Mike! It was our pleasure to work with you. We look forward to wo...rking with you for years to come!

  • 5.0 out of 5
    June 24, 2020

    Once again, on short notice, the folks at Rusnak’s service department came through. They got everything taken care of on time and even managed to arrange... for a loaner. Renee Norris is the best service advisor around!

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    Came in for service or repair
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    Dealer Response

    Hi Alan, thank you so much for the amazing review! We are thrilled to hear Renee and our team have given you exceptional service. It was a pleasure wo...rking with you. We hope to see you again soon!

  • August 2, 2012

    If you are looking for a BMW, look no further. Rusnak BMW is the best by far! My wife and I are very picky, we went to a total of 5 BMW dealerships before... buying at Rusnak. Marc Leunis is the best salesman I have ever purchased from. We got a great deal of a Certified Pre-owned 3 series. The sale was low pressure and very transparent. We explained our situation and he gave us about 8 different options for our trade-in and the new vehicle. I wish I could give more stars and will only be purchasing from Rusnak in the future! Thanks.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi CommonSV, we would like to thank you for giving our dealership a 5-star review. We are thrilled that you and your wife were able to find a good car... and also that you came away from the deal feeling great about the way your purchase was conducted. We pride ourselves on conducting business transparently and honestly. Thank you for trusting us with your business, and we look forwarding to working with you again soon.

  • 5.0 out of 5
    June 19, 2020

    We purchase cars approximately every 3 years. This has been the best experience we've ever had. We test drove the BMW X3 one day and 2 days later we... purchased it! So easy. Claude was extremely easy to deal with. He took our offer without haggling, and it was flawless. My only complaint was that the computer system was very outdated. My last BMW was purchased at another dealer. We completed all the paperwork on line before we came, so it was very streamlined. We have already referred a friend to Claude Cantin. Remember that name and you won't be disappointed!

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    Shopped for a new car
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    Dealer Response

    Hello there, congratulations on your new BMW X3! We are happy to know Claude made a seemingly stressful process smooth and streamlined for you. Please... come back and see us anytime you or a loved one needs assistance, and we look forward to our next opportunity to assist you!

  • 5.0 out of 5
    June 17, 2020

    Don't want to sound biased, but Rusnak is the best dealer that I've been to in a long time.Our salesperson, Vitaly, is the best. He made sure we got what... we wanted at the right price. This is our 5th car from the dealer and the 4th with Vitaly. They really want to make you feel like you're part of the family.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Thank you for the wonderful review! We're thrilled to see that Vitaly and our team have stood out among the competition! Congratulations on your fifth... purchase with us; we appreciate your business and look forward to the sixth!

  • 5.0 out of 5
    June 16, 2020

    Pickup and drop off due to corona virus arranged by Bob who did great job on logistics. Assigned to Gabriel who was prompt, friendly and professional... and handled pickup and drop off . Car interior protected with plastic covers

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    Dealer Response

    Janet, thank you for taking the time to share your great service experience with Bob and Gabriel! We're glad to hear you're satisfied with your repair...s! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

  • 5.0 out of 5
    June 11, 2020

    I was able to order my car back in March, and picked it up in June (took this long because of COVID-19) the car arrived, and I was informed right away... that it was ready for pick up. Delivery was fast. In and out in less than an hour.

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    Shopped for a new car
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    Dealer Response

    Thank you for the great review, Beto! We're pleased to see that you were contacted as quickly as possible. Congratulations on your new car; we hope yo...u enjoy it for many years!

  • 5.0 out of 5
    June 4, 2020

    Just made my second purchase from rusnak and the process is always seamless. Always a great selection of well spec’d cars and the staff is super easy to... work with. Their facilty is really nice to be in, especially the basement floor. Ive never had an easier buying process at any other dealership. A friend of mine is actually still experiencing issues with another brand even after driving off the lot. Probably the best thing about rusnak is the finance process, you wont be there waiting for 3 hours before you can drive off the lot. They make it quicker than any other dealer youve been to. Needless to say ill be back again.

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    Shopped for a new car
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    Dealer Response

    Thank you for the great review, Jordan. We are happy to know that you enjoyed our services. We look forward to working with you again.

  • 5.0 out of 5
    June 2, 2020

    Renee has been my service advisor for 6 years! She is amazing!!!! Always takes great care of me and my car!!! Honest, says it like it is.

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    Dealer Response

    Michelle, thank you for taking the time to share your excellent experience! We're glad to hear you're satisfied with your repairs! Please don't hesita...te to reach out in the future if you need any further auto-related assistance.

  • 5.0 out of 5
    May 22, 2020

    Great service. Easy to get appointment and the service advisor kept me up to date on status of repairs. It was ready when promised. I was very pleased

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    Dealer Response

    Jonah, thank you for taking the time to share your great and easy service experience! We're glad to hear you're satisfied with your repairs! Please do...n't hesitate to reach out in the future if you need any further auto-related assistance.

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