Randy Marion Chevrolet Buick Cadillac Hours
Why Shop Randy Marion?
Randy Marion is a name that is almost as synonymous with Mooresville as Race City U.S.A. Serving the greater Charlotte/Lake Norman area for the past 23 years we have grown and expanded to meet the needs and wants of the community. We feel we supply the greatest brands in the industry today, including Chevrolet, Buick, GMC, Isuzu, Subaru, and now Cadillac.
Knowing our customers are savvy car buyers, we utilize the best technology and are enhancing our sales methods daily. Our websites are equipped with up-to-date detailed inventory reports, payment and financing calculators, quick-quote options, vivid pictures and more.
"The King of Price."
Oil, Filter Change
$29.95 and up*
$39.95 and up*
Replace Brake Fluid
$93.95 and up*
Read reviews that mention:
Price online seems good but after they add on their hideously high admin fee of $800 plus a bunch of "treatments that protect you and the dealership"... the price is $3k higher than what they advertise. Just be aware of this before you inquire.
Thank you for taking the time to review us John. This information is obtainable on each vehicle's window sticker as well as all vehicle online li...stings in the disclaimer. Tax, tag, titling fees differ based on the customers location and like most dealerships, we do charge a competitive administration fee.
We were interested in a Ford Expedition. I emailed them, and I promptly received an email. Later on I was told that the car was out, borrowed to a worker.... That’s fine, I asked if we could look at it when the car returned. The sales man was supposed to call us the next Monday. He never did. Wednesday rolled around and he sent me a random email and I replied that I never heard back from him on Monday. He called and left me a message. I called back and left him a message. He never returned my call. Needless to say, we will not be there to buy a car.
We apologize for this experience. It sounds like there was a disconnect in communication which is unacceptable. This review will be discussed further ...with our pre-owned department and management. We appreciate you taking the time to bring this to our attention.
I recently took my 2001 Pontiac to Randy Marion for a recall item. The service Consultant Mike was very helpful, friendly and explained everything to me.... A part had to be ordered and was there in one day. I waited while they finished the work on my car, again everyone was friendly and helpful. Mike explained what repairs were made and when to bring the car in for another check up. I am very pleased with the Service Department.
Thank you very much Helen W. We appreciate the time you took to tell us about your experience and we are glad we were able to make your recall experie...nce with our service department a good one!
Tom Miller was a great reliable salesman. He was able to answer all our questions and get us through the purchase process quickly and efficiently.
My husband called over the weekend and talked to Mike about a used truck. He would not negotiable the price. Today my husband called again and talked... to another salesman about the same truck. A message was left for Mike to call us. We drove 90 minutes one way. When we got out of the car we were meet by Mike. We asked where the truck was. He said oh that truck has been sold. We left frustrated after wasting a whole evening and a tank of gas. There was no regard for us. We will never deal with Randy Marion again. I had planned to buy a new cadillac XT4 but not from them. I guess Mike was too busy smoking that cigarette to call us.
Betty, We hate that this was your experience! We appreciate every customer finding us, especially those who live further out of the area and know you ...have many choices when picking a dealership. Unfortunately, we are unable to hold vehicles, but we do agree that there should have been better communication. We will most certainly address this with all parties involved with your experience.
Mr Dan Stump provided great personable customer service. Please go see Dan the Man if you’re looking to purchase a vehicle at Randy Marion Chevrolet
My daughter and I drove over an hour to look at a used car at this dealership which was advertised online. We arrived, test drove the car with a salesman,... and we handed off to another salesperson to talk price. After waiting over half an hour for the “out the door” price, we were told the car would cost $2,990 MORE than the price listed on their website. This was due to a“reconditioning fee”, “ResistAll treatment” (both totaling $1,400) an exorbitant admin fee ($800 alone), tax and dmv fees. Suffice to say, we were swindled into a long drive, a long night, and getting a teenagers hopes up...for absolutely NOtHinG. I knew to expect a high doc fee from this dealer and of course had factored in tax and dmv costs but the other charges...BOGUS and should be added to the price of the car on the front end. Don’t waste your time, go to a dealer who is honest and up front about their true prices. Shameful.
We are sorry that you feel this way and it is truly not our intentions to mislead you in any way. All additional fees are stated in the dealership dis...claimers on all of our websites, including third party website.
Dan Stump did an emaculant job getting us into the right vehicle to fit the need for our family. I personally would highly recommend him to anyone, he... works hard to make sure each of your expectations are met!! We will definitely shop here again, excellent staff--go see Dan.
I bought a used 2015 Mazda CX-5 here and everyone was so cordial and easy to talk to! Even when we got to talking numbers, things went splendidly. It didn't... feel awkward like it does at most places. I would highly recommend doing business here!
Took my Cadillac there for an oil change and tire rotation. They examined my car and told me I needed new back shocks. This was their 3rd time trying... to sell me new shocks, which are really expensive. Problem was this time I had just had my shocks replaced 3 months prior and my shocks were in perfect condition but they tried to sell me new shocks anyway. A blatant attempt at theft. That may be why every time I go there their service staff has turned over almost 100%. They can't keep people to work there.
Thank you for taking the time to tell us about your experience. We apologize that you felt like we were unconditionally recommending a service and we ...will look into the communication break down to see what may have gone wrong or where training opportunities may be needed. Your feedback is valuable to us.