Healey Kia

It may be an easy and pleasant process when purchasing a vehicle, but unfortunately, my experience after having a serious problem has been completely different. My vehicle has overheated and stopped on me multiple times, and at this point I do not feel it is safe to drive. I am the one taking my children to school and activities every day, and I cannot risk the vehicle stopping again and potentially causing an accident. I am now paying for a vehicle I do not feel safe using, and I would not feel comfortable selling it to someone else knowing what could happen. What disappoints me most is how this situation has been handled. Calls are not returned, management has not followed up, and I feel completely ignored despite repeatedly raising a serious safety concern. After everything I have experienced, I am genuinely surprised by the lack of urgency, communication, and customer support. To make matters worse, when I picked up my vehicle, it had barely enough gas to reach a gas station, and used, dirty tissues were left inside. It is easy to provide good service when everything is going well. The true test of a dealership is how they treat a customer when something goes wrong. Unfortunately, based on my experience, I cannot recommend this dealership.

It may be an easy and pleasant process when purchasing a vehicle, but unfortunately, my experience after having a serious problem has been completely different. My vehicle has overheated and stopped on me multiple times, and at this point I do not feel it is safe to drive. I am the one taking my children to school and activities every day, and I cannot risk the vehicle stopping again and potentially causing an accident. I am now paying for a vehicle I do not feel safe using, and I would not feel comfortable selling it to someone else knowing what could happen. What disappoints me most is how this situation has been handled. Calls are not returned, management has not followed up, and I feel completely ignored despite repeatedly raising a serious safety concern. After everything I have experienced, I am genuinely surprised by the lack of urgency, communication, and customer support. To make matters worse, when I picked up my vehicle, it had barely enough gas to reach a gas station, and used, dirty tissues were left inside. It is easy to provide good service when everything is going well. The true test of a dealership is how they treat a customer when something goes wrong. Unfortunately, based on my experience, I cannot recommend this dealership.

Awesome dealership with great people and great service 👍. Purchased my second vehicle here. Going on eight years with the relationship with this dealership. Everything has truly been exceptional 👌 GO KIA!

I was looking into performance upgrade options that were available for my specific model and I was recommended a part that at the time, was avaliable for other models but not mine. With the help of Will Schueler from the parts department I was able to have the part special ordered and now they have the part availble for order for future customers who have the same car. Given this experience, I have to say, as a previous ower of multiple other brands such as bmw and jeep, I have never dealt with this level of flexibility and openness for inquiries to this level. I wish all parts departments were as helpful, the difference is enough to lean me towards my next vehicle purchase on being another kia soley based on the level of support I have had since I started coming here. I also have to mention working with Andrew Irkliewskij, whom at the service advisor level was able to work things out to help me manage everything in regards to scheduling and transport of the part that was replaced. By coordinating the shuttles and loaners for visits related to my circumstances, he made sure to make everything seemless and It made a world of a difference given my special request. As someone who has been putting in the extra time and effort into maintaining my vehicle, it's convienient to have such a dealer with this level of consistency of quality across all parts of the process in regards to the needs of my vehicle. I highly reccomend coming here for anything at all and I really appreciate it.

Being a loyal customer for several years I would like to thank our salesmen Zwade Thornhill. He has been the only person my wife and I work with to purchase our vehicles at Healey Kia. Our children are soon to be drivers and Zwade will be our man once again. Wonder spirit and great guy!!! We just picked up our 5th vehicle and it was another wonderful experience.

I wish I could give them no stars. For many years I bought and leased cards at this dealership and they never gave me any incentive or freebees. I was the poster child customer but yet I never received an love. They are a bunch of cheap misers. I'm done with them

Overall good experience each time I come in. Staff is friendly and nice. I must say Nicole Perri is always so sweet, friendly, courteous and pleasant. Always willing always to work with me. This young lady needs to be recognized. I will also add I've had an ongoing issue that is constantly in need of repairs. Not major but minor. Thank goodness. They have been working with me on the issue. Praying this last visit will be it for this problem. Overall they've been good.

Bought a 2025 Kia Sportage hybrid. Love the car. Experience was not good. Traded in a Nissan kicks SR with 32,200 miles on it. Excellent condition. All needed was to be detailed before placing on lot. Low balled me on trade in stating most people are looking for AWD vehicles in this area only to tack on 5,500 dollars over what they gave me. I asked them to help me with the 100 thousand mile warranty and they wouldn't budge. Nice way to keep customers. I spoke to a friend who is lead sales person at the dealership she works at and she agreed I got screwed.

They charged me for an oil change $175 and they didn't told me before that this will cost. I used to have a Toyota and they did the oil change free of charge.

I purchased my kia 2023 had no problems with it. Just took it in for an oil change and tire rotation. This has to be the cleanest and most friendly dealership on the east coast