Reviews
First car!
Motorcars of lansing made buying my first car very simple, fast, and on budget. They made finding it online a breeze with their websit,. And getting to test drive was even easier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New car needed Brakes
So I recently purchased a vehicle that was in need of some brake pads. Long story short after a communication gap I was able to get with the management team of Motorcars and they were more than happy to assist me with my vehicle maintenance. They were willing to address my issue immediately the next day without any complications. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good experience and a great deal
I enjoyed working with Mike Young. He was pleasant and helpful, and easy to work with. I got a great deal on the car and am very satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful experience!
We had a wonderful experience at MotorCars. The dealership/showroom are clean and beautiful. Vehicles are priced fairly. Each person that we worked with was professional and kind, including the owner. He heard our daughter say that she was hungry while we were waiting and had a pizza delivered! You do not often find customer service like that. Our salesman, Lovell, was wonderful also. Very quick response times. We weren’t able to wait for our vehicle while it was finishing getting ready for us, so they delivered it to our home (an hour away) the next morning. Would highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Marty is the best sales person very efficient and always...
Marty is the best sales person very efficient and always works hard at helping her clients motorcars is the best place to buy ur car. I'll never go anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New car needed brakes
Purchased a used vehicle without test driving the vehicle. Long story short first light I see on the dashboard is BRAKE PADS! Call the salesman he tells me he had no clue, not to mention he just drove it to put a quarter tank of gas in it because it was empty. My fault as well for not test driving the vehicle but I sure didn’t plan on spending money on a freshly purchased vehicle. Oh and I’m still waiting for the salesman to get back with me on the brakes a month later.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Battle Creek, MI
I live in Battle Creek, MI., and have been working mandatory overtime for the past several months. I found the Buick I purchased on-line at Motorcars. Since I did not have time to drive to Lansing to look at the car, the car was driven to my home in Battle Creek for inspection. I bought the car after a test drive. In addition, the front breaks needed to be replaced afterward. The Buick was picked up by the dealership, driven back to Lansing and delivered after the breaks were replaced. Excellent Service!! And, very nice salespeople. I will be back!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Buy!!
Great buying experience with very Professional people all the way from the Sales to Finance, to the Management team. Thanks again for helping me with this Purchase!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best experience!
This Dealership is by far the BEST dealership experience I’ve ever had. This is a true FAMILY business with an amazing atmosphere Tommy the sales person was extremely accommodating and helpful. John the owner treated us like one of his family members. Nothing but Great things at this business ❤️
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Another happy customer
Marti was very helpful in my process of buying a vehicle. She went above and beyond from beginning to end. I would recommend Marti and Motorcars of Lansing to anyone that is looking to buy an exceptionally clean used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car