Town & Country Ford

From the moment I entered the store, Kent Batesman made me and my wife feel at home like family. He was fantastic. My Sportrac was ready for an upgrade and we fell in love with a gorgeous 2016 King Ranch green gem. We decided to buy and the process could not have been smoother and more rewarding. Every staff member was impressively professional, knowledgeable and friendly (and the coffee machine is outstanding). We got a great deal, better than any on-line service or dealer. Great trade-in value for my old friend. We were out the door, driving the new unbelievable KR home same day. I didn't think a truck could have the luxury feel, comfort and extensive technology that we have in this vehicle--couldn't be happier--absolutely love it--now fighting with the wife for the keys. This is our second new purchase from Town and Country--great service team as well. We won't go anywhere else. Thanks again to Kent and the rest of the T&C staff.

was looking to purchase a truck locally near I live,i was online and ran across town and country ford online and seen this chevy Silverado ,so I figured I would give it a try and go out of my area,when I arrived at the dealership,i was blown away by the facility,the drive of Shivam Dave my Experience Guide,great guy,great attitude and very nice and helpful in my purchase,in all my purchases over the years at other dealerships,i had NEVER EXPERIENCED a purchase as I did that day,the paperwork and deal was very quick,and I will buy my next vehicle here so all of you other dealerships out there,need to let these guys train you on how to sale a car and treat customers!!!!!!!!!!thank you adam and shivam

Today is 2/11/16. On 12/18/15, I purchased a fully loaded 2015 F-150 King Ranch from T & C Ford that had multiple significant cosmetic flaws. Several were found the day of purchase once the vehicle was delivered, unfortunately, that was after the 3 HOUR paperwork session was completed. I was assured each issue would be addressed, and that I should not be concerned. Of course, I was told the paperwork would only take 45-60 minutes!! The other cosmetic flaws were discovered on 12/19/15 and 12/20/15. These were brought to the attention of T & C Ford early on 12/21/15. At that time, I communicated my belief that the many issues could indeed be repaired or replaced, but that was not something I wanted to participate in. As a result, I proposed we void the 12/18/15 sale and target the purchase of a 2015 F-150 Platinum I was interested in. The dealership ignored my request. But then again, the dealership created the flaws, not Ford Motor Company!! After multiple phone calls and emails, a meeting was finally set to review the growing list of issues associated with my truck. A date of 1/4/16 was set to complete the repairs, and I subsequently left the truck with them on that date for a period of 5 days. While many of the original issues were pursued, not all were completed, and additional issues arose. Chief among the latter set of issues is the fact that their detail shop damaged $5K worth of wheels and tires. The damaged wheels and tires were replaced on 1/8/16 with another set from a truck in their lot inventory. However, it was soon discovered that the replacement wheels were also scratched by the same internal detail shop that damaged the original set. This particular damage was noted by multiple Ford representatives on 2/4/16 when a comprehensive review of my truck was completed by a Ford Field Service Engineer named Alan. Alan asked that I give him 2 business days to formulate a plan of action for the outstanding items reviewed. Chief among those items are the severely etched glass, the scratched wheels, the etched paint, and the mismatched door panel. Also, be advised, the damaged wheels and tires were placed on a 2016 King Ranch with the hopes that the next guy wouldn't notice!! Today, we are now one week removed from that 2/4/16 meeting, and no plan of action has been communicated by Ford or by local T & C personnel. Even a moderate resolution here is being made impossible by T & C Ford. Keep in mind that I have contacted my sales person (Carl Ralston), his sales manager (Keith Starnes), the dealership General Manager (Charles Pierce), the dealership Operations Manager (John Lomenzo), the dealership Service Advisor (Jacob Groeneveld), the dealership Service Manager (Steve Ganc), Ford Motor Company Rep (Sonia Ortiz), Ford U.S. Sales Director (Dave Mondragon), and Ford Field Service Engineer (Alan ??). My attempts have been via email, telephone, and actual visits to the dealership. This has been going on now for almost 2 months. So, when you consider +/- $3,000.00 of severely etched glass that needs replacement, +/- $4,000.00 worth of wheels that have been scratched, at least $400 of paint detailing to remove etching, no less than $800.00 of interior parts that need to be replaced, and other various items in need of attention, I would say the time has come to revisit my original request of 12/21/15 and put me in a new truck sooner than later. Please note that my truck has only 1,810 miles currently showing. This entire process has placed significant strain on my personal time, my professional schedule, and my wallet. I simply want to move forward in a vehicle that reflects $62,000.00 of my hard earned money. The current vehicle in my possession does not. As a result, I now have case files with The NCDOJ and The BBB Auto Line. It appears mediation will soon follow, which I view as an unfortunate path to pursue, but one that has been made necessary by T & C Ford. BUYER BEWARE!!!

Wonderful experience, very knowledgable staff , every car dealership should operate as great as this dealership

I have purchased two brand new vehicles from Town and Country Ford. They have on both occasions met my expectations in providing me with a decent loan payment when other dealerships could only put me in a used vehicle with higher payments than my new Ford vehicle. Thank You Town and Country Ford.

Jordan Dupuis was our salesman and he was great. We knew what used truck we wanted to look at, and after the test drive, it was simply a matter of agreeing to the price. Town & Country worked with us on this and our trade in and we feel that the whole experience was fair and as quick as it could be. Drove home in the new truck that afternoon.

I had a potential warranty issue and the GM and Fixed Operations Director went above and beyond to solve the issue and make my experience pleasant. Thanks!

I haven't been on a dealership to go through the buying process in 10 years. This recent experience with Town & Country Ford on Independence definitely changed my perception of the "standard dealership." From the first few minutes my wife and I were outside of our vehicle and looking at Explorers, we were greeted by Ron Mac. Over the next hour or so, Ron did a great job of walking us through their process. Not only did he ask the right questions but he listened to what was important to us to help us make the best decision. He did a phenomenal job of educating us on the Explorer options and the purchasing options. It was great working with him because we had a lot of questions and he was very knowledgeable! As we narrowed down our choices, Ron also introduced us to his Experience Manager, Kelly. Like Ron, Kelly did a great job of truly getting to understand what was important to my wife and I and make sure all of our questions were answered prior to making a decision. Together, they did a great job of thinking of alternate buying solutions and ways to get creative with a trade-in. Overall, the team at Town & Country Ford with Ron, Kelly and their support staff were phenomenal to work with. My wife and I never felt like we were being pushed into a decision. Ron spent a ton of one-on-one time with us as we tried to come a decision and was extremely professional throughout that whole process. I would highly recommend anyone looking for a car in the Charlotte area to visit Town & Country Ford on Independence and ask for Ron Mac. For me personally, I can definitely say it was by far the best car buying experience I've ever had!

Great service. Clean facility. Great customer service. I will continue to have my car serviced here.

Purchased a new Mustang GT. From walking in, to walking out, it was an excellent experience and helped by very professional sales people. The car was cheaper than anywhere else I had looked and the sales staff were not pushy in any way.