Bravo Chrysler Dodge Jeep RAM

I had an amazing experience at Bravo CDJR of Alhambra! Philip went above and beyond to help me with the purchase of my Jeep Wrangler. He made the process smooth, answered all my questions, and made sure I got exactly what I was looking for. Highly recommend asking for Philip if you’re in the market for a new ride. Thanks again, Bravo team!

I love this dealership Maria, Kevin, Emily, Edwin and everyone were super freindly. They helped me to pick a car same day and they helped me out because I needed a vehicle today. They helped me on my lease options and helped me to reach a agreement on price options thank you again everyone @ Bravo Chrysler Dodge Jeep Ram of Alhambra 😊

I recently purchased a Dodge Hornet from BRAVO, and I couldn’t be happier with the experience! Philp was incredibly kind and patient—he took the time to answer all my questions and made the process smooth from start to finish. I absolutely love my car! It’s stylish, efficient, and I’m getting a proven 65 miles per gallon. Highly recommend BRAVO CDJR of Alhambra for anyone looking for great service and an amazing vehicle!

Bravo Chrysler Dodge Jeep Ram is the worst place you could ever take your RAM for repair. The mechanics are incompetent and don't care at all. There is no pride in how they do their work. The first time I did a simple oil change and when I picked up the truck there was oil on my steering wheel and arm rest on the drivers side. Last week I took it in for a recall of the turn signal lever and they made something that was working fine into a mess. Now sometimes the signal will not turn off when making a turn. I turned the steering wheel to the right and it smelled like wires were burning also now when I turn off my vehicle the Speedo lights and radio lights blink on and off. They ignored me for 1 month and just got a call back today after contacting Dodge Chrysler complaint line. They need to look into how they do things there.

Bravo Chrysler Dodge Jeep Ram is the worst place you could ever take your RAM for repair. The mechanics are incompetent and don't care at all. There is no pride in how they do their work. The first time I did a simple oil change and when I picked up the truck there was oil on my steering wheel and arm rest on the drivers side. Last week I took it in for a recall of the turn signal lever and they made something that was working fine into a mess. Now sometimes the signal will not turn off when making a turn. I turned the steering wheel to the right and it smelled like wires were burning also now when I turn off my vehicle the Speedo lights and radio lights blink on and off. They ignored me for 1 month and just got a call back today after contacting Dodge Chrysler complaint line. They need to look into how they do things there.

Bravo Chrysler Dodge Jeep Ram is the worst place you could ever take your RAM for repair. The mechanics are incompetent and don't care at all. There is no pride in how they do their work. The first time I did a simple oil change and when I picked up the truck there was oil on my steering wheel and arm rest on the drivers side. Last week I took it in for a recall of the turn signal lever and they made something that was working fine into a mess. Now sometimes the signal will not turn off when making a turn. I turned the steering wheel to the right and it smelled like wires were burning also now when I turn off my vehicle the Speedo lights and radio lights blink on and off. They ignored me for 1 month and just got a call back today after contacting Dodge Chrysler complaint line. They need to look into how they do things there.

No Bravos for Bravo. I purchased a Chrysler Pacifica Plug-in Hybrid. The first time is charged it with the EV charger I've used for 12 years with another hybrid, the red LED came on. That never happened before. I called the dealership 9 AM the next morning and asked to speak with the service department. The person who answered the phone was clueless, as he told me the red light came on when the car was fully charged. I know that is not true, so I asked for a service tech. I was told I needed to leave a message and I would get a call back. At 1:30 PM, not having received a call back, I left a message for the General Manager. It about 6:30 PM, not having received a call back, I sent an email to the GM and Douglas Bravo, the owner. I received a response from Mr. Bravo stating I would get a call back from a service tech the next morning. I did not. I did get a call at 4:45 PM from my salesperson. Kevin is a nice guy and good salesperson, but he is not a service tech. At 6:15 PM, I received a call from James, the Sales Manager. He told me he knew the right person in service and would have him give me a call. About 15 minutes later, I got a call from Rudy, the Service Manager. Rudy, calling me "buddy," told me he was going out the door, but would have a service tech call me the next morning. So I bought a car for over $52,000, had a charging issue and after two full days never received a call from a service tech. The crowning moment was when I received an email from Jose Reano sent at 10:30 PM that day. Four hours after I spoke to James and Rudy, he wrote: "Our service advisor Rudy, sales manager James both attempted to reach you today, but we were unable to connect. We truly value your time and want to ensure we address your concerns as soon as possible." Mr. Reano either: 1. Failed to ask both James and Rudy if they had spoken to me - which would be a ridiculously stupid course of action and is completely unacceptable, or 2. Outright gaslighted me and copied Mr. Bravo so the owner would believe he had taken the action Mr. Bravo stated would be taken in his email to me which is unacceptable by any standard. Mr. Bravo and Mr. Reano have failed to respond to my email pointing this out. I never received a call from a service tech. Fortunately for me, there is another Chrysler dealership closer to me than Bravo. The service support is at Bravo is non-existent. The GM ignored my voice message and then outright lied to me. The owner accepts this behavior. The charging issue in ongoing, apparently an intermittent problem.

Pacifica Pinnacle went in Sept for check engine light. Oct 8 and it’s still there. It was in Sept 5&6 and Sept 12&13 for same thing. 2022 car w 27k miles. Bravo won’t contact me. Chrysler no help. I’m lucky I was able to buy a different car. No loaner either.

I had an exceptional experience at Bravo CDJR of Alhambra! From the moment I stepped onto the lot, everything was just perfect. The staff was incredibly welcoming and knowledgeable, guiding me through every step of the car-buying process with ease and enthusiasm. The selection of vehicles was impressive, and their commitment to finding the perfect fit for me was evident. The customer service was top-notch—everyone went above and beyond to ensure I was satisfied. They have truly set the standard for excellence in automotive service. I couldn’t be happier with my new vehicle and the outstanding experience I had. Highly recommended!

Maria was amazing she was able to help me purchase my dream car Jeep Wrangler 4xe willy love it will come back and bring my family and James the sales manager is amazing ask for both of them when you purchase your vehicle they help you get the best deals