Commonwealth Honda

Went in for alignment 3 hrs later sitting in waiting for them to tell me that my tie rods are welded together they couldn't do it then charged me 100 dollars then I took my car down to another dealer showed them the paper work that Honda gave me they then did my alignment and it is fine the service man told me to get my money back from Honda they shouldn't of charged u nothing it's all fixed place is worst rob service man is not good

I would not recommend because of the lack of communication between saleswoman Jane and the service department. Shaun Berryman, the manager is also a loose cannon that cannot control his emotions. He said my time was not valuable and that I would either wait or go and he was going to do nothing about it. He also gave me his business card so I can make sure to spell his name correctly. This is not how you treat customers that just bought a $20K + vehicle. Second and last time buying from Honda/commonwealth. Shaun needs some training. You can tell it’s a hostile work environment because neither Carmen, a sales manager or Jane the saleswoman wanted to approach Shaun about the issue. You can tell his ego gets in the way of the rest of the dealership from communicating when there is an issue. Jane also said they were suppose to get me right in and that I wasn’t suppose to wait. Shaun’s ego is way too big for that building, it’s a safety and customer service hazard.

I would not recommend because of the lack of communication between saleswoman Jane and the service department. Shaun Berryman, the manager is also a loose cannon that cannot control his emotions. He said my time was not valuable and that I would either wait or go and he was going to do nothing about it. He also gave me his business card so I can make sure to spell his name correctly. This is not how you treat customers that just bought a $20K + vehicle. Second and last time buying from Honda/commonwealth. Shaun needs some training. You can tell it’s a hostile work environment because neither Carmen, a sales manager or Jane the saleswoman wanted to approach Shaun about the issue. You can tell his ego gets in the way of the rest of the dealership from communicating when there is an issue. Jane also said they were suppose to get me right in and that I wasn’t suppose to wait. Shaun’s ego is way too big for that building, it’s a safety and customer service hazard.

I ordered bunch parts they have me waiting almost 2 months for sway bar bushing saying was coming from Japan it’s a (joke) they have with people at parts department ….

this is my 3rd CRV since 2016, and for 3 consecutive sales they never honored their e-price or matching other dealers price. the name of the sales person is not even mentioned in the list below.

I was looking for a specific car, Jordan brought me right to it and elaborated on it then had me take it for a spin. Great car, LoOow miles. I was overwhelmed at first with all the paper work and many things that were being discussed, Jordan was very helpful and patient while explaining every detail. Oh yea, Jordan also reminded ME, that it was my birthday the following day (I totally forgot) lol... You the man Jordan! Thanks Brother!

I want to thank jordan for his help he was amazing... Thanks for all you did for me... It was very fast and painless. Your the best...

We scheduled appointment to test drive one of the pre-owned certified car on July 30, 2020. I conformed the availability of the vehicle in the morning with the sales representative, Tatiana over a text message. I also request to update me if anything changes. When we reach the dealership in the afternoon, we approached the desk and the person there informed us that the car we are there to see is not available anymore. I convey my disappointment, and told him that I would have appreciated a heads-up. Very rudely he said it is what it is, and ask if there is any other car I want to check (with out showing me options). I ask him what cars you have, any similar one, he again answered rudely " not in the same price budget" - as if he has judge me from my look what my budget is. I understand the car gets sold, but advanced communication, little professionalism and polite conversation could have gone a long way. Highly disappointed!

Jermone was on his cell phone the entire test drive and was condescending and abrasive. I was told they were going to have both the Honda Pilot and Nissan Pathfinder ready at his location to test drive. When we got there we test drove the Honda and then we had to walk across a busy street in the dark to the Nissan dealership to stand in the cold to wait for him to get the keys for the Pathfinder. We inquired about the Kia Sorento and he told us that wasn't the car for us and if we wanted a Kia it would be the Telluride. It was clear that he didn't want to sell us anything but the Honda (most expensive). When I was ready to buy he was busy bouncing back and forth from two other customers even though I had made an appointment with him. In the middle of the chaos, he had his dinner delivered and had to stop what he was doing to pay the delivery driver and get his food. He left me sitting there for 45 minutes while they were appraising my trade-in and came back with a low ball offer and then after I refused it they came back with another number that was double the first offer. He said he would have to have a manager appraise my trade-in and disappeared again with my keys. I got fed up and had to go to the manager's desk to ask for my keys and once again Jerome was nowhere to be found with them. I finally got my keys and got out of there. This would have been the 4th vehicle that we purchased with Commonwealth, not to mention we have referred a friend to purchase a car with them. I have purchased the Pilot from another dealership and had a better overall experience. I am seriously disappointed in the way I was treated and that car dealerships still use these tricks to get more money from consumers.

From the start Joel was nothing but Helpful. From this point on there's no other saleman that I would rather work with than Joel. The process and price for the car was amazing. Buying a car is known for being a hassle and crazy, but Joel made it happen with zero stress. Go straight to Joel when looking to purchase a car.