Ira Subaru
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About Our Dealership
At Ira Subaru we pride ourselves on our ability to meet your needs. While the current popularity and resulting high dema
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nd of Subaru vehicles has made some Subaru models hard to come by, our professional sales staff will do everything we can to ensure that you get behind the wheel of your desired Subaru. Ira Subaru in Danvers, MA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Allow us to demonstrate our commitment to excellence!
"We'll Beat Any Competitor's Offer in New England!"
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Service
Oil, Filter Change
$34.95
Wheel Balance
$59.95
Tire Rotation
$26.95
New Battery
$95
RepairPal Certification
- Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
- Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
- Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
- Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.
Reviews
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September 23, 2020
I was told when I arrived that I was wrong about having a nail in my tire. A condescending woman told me I couldn’t know that, it was “just the weather”... and not an emergency. She was wrong and I was right, and I needed a new tire. I did not appreciate her calling me a liar and not believing me because I was a woman. When the new tire was added, I was given an invoice with MY MALE RELATIVE’S name and home address on it. This male relative lives out of state and had nothing to do with the purchase of this car or its insurance or any of my finances. I found it to be very strange and frightening, as I am concerned how they have that information and why they chose to put his name on the invoice, instead of me, the purchaser, owner, and insurer of the vehicle. Very sketchy.
Does not recommend this dealerCame in for service or repairDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseTo "Female Crosstrek" I am sorry to hear about your experience. After looking into your complaint, it appears that your account of the situation is d...ifferent than the Advisors, as well as another customer that was present. Regardless, your perception is your reality and I would like to talk to you more about your experience. If you could contact me at roscoerobinson@group1auto.com, I would greatly appreciate the opportunity. Again, I am sorry and I look forward to speaking with you soon. Roscoe Robinson, General Manager
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August 9, 2020
Usually the stress of car buying gives me hives - not this time. From the moment I walked in the door to the minute I drive off the lot in my new (to... me - it was certified preowned) car, my experience at Ira Subrau was positive and free of any pressure. I knew what I wanted when I went, which may have made things easier, but the negotiating process, pricing, trade in, and finance was seamless - and painless. I had the pleasure of working with Josh, Leo and Juan, and even the GM, Roscoe, checked in to make sure everything was going smoothly. I would highly recommend this dealership. Hopefully I don't need another car anytime soon, but when I do, I will definitely return to this sales team.
Does recommend this dealerShopped for a used carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseWe are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next ...visit!
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From the moment I met Maria, she was cheerful and a good listener. She was attentive and engaged throughout the whole leasing process. She makes the... difficult process of leasing a car and trading in, go smoothly and efficiently. Maria is there for you from start to finish. As an extra bonus she has a good sense of humor and prides herself as a knowledgeable saleswoman and caretaker. I really couldn't ask anymore of her.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you Robbin for the kind words about Maria! It is always great to hear that we were able to make a customer's experience truly exceptional! We lo...ok forward to your business with us again!
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July 6, 2020
The mask our salesman wore was wet. He did not always observe the 6 foot distance. If mask is wet precaution against Covid-19 is limited.
Does not recommend this dealerShopped for a used carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseDorothy, At your earliest convenience please reach out to Josh Bishop, one of our Sales Managers, at 978.739.8882. We are truly sorry that you feel ...this way and would like to discuss your visit with us in detail. Our customer's safety is our #1 priority. Thank you for your feedback.
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May 16, 2020
Bought my new Crosstrek a couple months ago. Went through the whole process pretty seamlessly for the most part and had a positive experience all around.... Very satisfied. Would recommend.
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for your positive review! We appreciate your business.
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December 16, 2019
Please do yourself a favor and buy from Ira Subaru and do it with Devin. I have ALWAYS had bad luck buying pre-owned vehicles from dealerships. Always.... I have purchased vehicles from the honda dealership in natick, toyota in roxbury, and both vehicles sold to me were junk and a bad deal. This time, I did my research and found my car at Ira. Every single question that I had, Devin provided me an answer or was kind enough to get the answer instead of telling me, « NO ». I was impressed that Devin went above and beyond with the service and ensuring the vehicle was up to my standards. Its a pre-owned car but right now I have not been able to pick one problem with the car and even after purchase any questions that I still had, devin was attentive and did not hesitate to respond. Buying a pre owned car can be stressful but I know that my experience was due having an experienced and well rounded sales associate, Devin, to help me getting the car - AT AN AMAZING DEAL by the way.
Does recommend this dealerShopped for a used carDid make a purchase0 people out of 0 found this review helpful. Did you? -
November 5, 2019
Free Coffee! that is where the good ends. They will sweat you out for hours, give you paperwork to sign with some interesting fine print, read it all.... Doc fee is $ 495.00 Dealer prep /- $500 and they tax it how ever they want. The total of the car increased with every document.
Does not recommend this dealerShopped for a used carDid make a purchase2 people out of 2 found this review helpful. Did you?Dealer ResponseDear Customer, Thank you for your review. I am also glad to hear that you enjoy our coffee! I would like to invite you into the dealership so that... I can personally review all taxes and fees associated with the purchase of a vehicle. We are fully compliant and everything is disclosed during the closing process. Please feel free to reach out to me at roscoerobinson@gmail.com. Roscoe Robinson General Sales Manager
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October 31, 2019
Had a nifty app that walked me through recommended repairs and it allowed me to 'order' them online and told me how much they would be. The one flaw was... that the app didn't know I had already prepaid my standard services, so it made it look like it was going to charge me for items typically included in the standard service.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for your visit and your feedback about the App. Please contact me if there is anything I can do to make your next visit even better! Kay O...dom General Manager jodom@Group1Auto.com
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October 30, 2019
Be wary of their postings - and perhaps more. A posting had a quote available at a particular (and very appealing price) - well below MSRP. When I inquired... about it, they told me that that particular car was already sold, but they had another vehicle thousands of dollars more available. All of that would be fine, except the car they claimed they sold at their advertised price still remains as a car for sale on the www.cars.com website - it appears that they deliberately post a price that is the lowest to pull you in... then try to engage you in another, more expensive car - the classic bait and switch. If this is their practice, I'm be skeptical about everything else.
Does not recommend this dealerShopped for a new carDid not make a purchase2 people out of 2 found this review helpful. Did you?Dealer ResponseScott, Thank you so much for your review and allowing me to clear up any confusion regarding this matter. Additionally, I am very happy that you a...gree that our prices are "very appealing" and we offer outstanding deals each and every day! I also appreciate you pointing out that "when you inquired" you were told that it was sold. That is true, we don't believe in having our customer's come down unless the vehicle is available at the time of their call. If the vehicle is available, we strongly encourage each customer to place a 100 percent refundable deposit if they are strongly interested in the vehicle. When you in fact called, the vehicle was sold and we stand by that 100 percent . We can not take it off our website until the vehicle is actually paid for, in your case a customer placed a deposit on it so it would be available when they arrived later in the day to complete the paperwork. As for cars.com, they are a third party company with no affiliation with Ira Subaru. Their systems feed off our system with a bit of a lag, so if the car is still on our web site, then good chances it will be on theirs as well. Again, we have no control of third party web sites and I would advise you and the many consumers reading this to always call the dealership for the most updated information on the vehicle of interest. In regards to your assertion that we "bait and switch", nothing could be further from the truth and I am disappointed that you would make that statement. I invite you to reach out to me personally at (roscoerobinson@group1auto.com) so that I can share more in-depth how we conduct our business practices. Lastly, if you have not located a vehicle you like in your price range as of yet, I am sure I can assist. Again, thank you so much for giving me an opportunity to clear this up and again please reach out to me so that i can make you a very happy and satisfied customer! Roscoe Robinson, General Sales Manager Ira Subaru
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October 18, 2019
The gents that directed me when I arrived were very polite and welcoming. Cheyenne was my service advisor. She was very friendly, professional and efficient.... I would highly recommend.
Does recommend this dealerCame in for service or repairDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for your kind words! We are happy to hear that everyone was polite and welcoming!