Reviews
The service department always helps you despite not having an appointment. Yvonne is extremely knowledgeable and helpful. She gives wise advice.
The service department always helps you despite not having an appointment. Yvonne is extremely knowledgeable and helpful. She gives wise advice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Overall, a good experience. They met us at our target price and Marina was nice to work with. She’s not pushy and took the time to make us feel comfortable.
Overall, a good experience. They met us at our target price and Marina was nice to work with. She’s not pushy and took the time to make us feel comfortable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Shara, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
All members of the Subaru staff in connection with me purchasing a new car were very polite, informative, friendly and easily answered all my questions. Scott, David , Amber and Cory in California via the net were very professional and easy to talk to.
All members of the Subaru staff in connection with me purchasing a new car were very polite, informative, friendly and easily answered all my questions. Scott, David , Amber and Cory in California via the net were very professional and easy to talk to.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent!! Timely!! Yovonne was excellent!! Love my car and the way you always take car of it!! Best service ever!! Thank you Ira Subaru!! I?ll be back again!!
Excellent!! Timely!! Yovonne was excellent!! Love my car and the way you always take car of it!! Best service ever!! Thank you Ira Subaru!! I?ll be back again!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I bought my crosstrek in October 2025, and when I called to book an oil change. The person on the phone told me that it was covered by my warranty because the car was less than a year old. Then, when I got there, I found out this was not true and the person explained that I spoke to someone in the call center, and they apparently don't have the correct information. My objection is that Subaru should have all the correct information at their disposal so customers like me are not sent to the dealership only to find out that the information they were given by the call center was incorrect.
I bought my crosstrek in October 2025, and when I called to book an oil change. The person on the phone told me that it was covered by my warranty because the car was less than a year old. Then, when I got there, I found out this was not true and the person explained that I spoke to someone in the call center, and they apparently don't have the correct information. My objection is that Subaru should have all the correct information at their disposal so customers like me are not sent to the dealership only to find out that the information they were given by the call center was incorrect.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
First time at this dealer. Very easy going. Worked hard to get me what I asked.
First time at this dealer. Very easy going. Worked hard to get me what I asked.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Nathan, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
I went to Ira for my first service, they were courteous and professional and did a great job
I went to Ira for my first service, they were courteous and professional and did a great job
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Subaru! If you have any further questions, please don't hesitate to reach out!
Subaru of Danvers has provided top quality customer service. They really went to bat, to get me into a brand new car. I highly recommend Christine Shields. She is extremely informative and super friendly. 5 stars
Subaru of Danvers has provided top quality customer service. They really went to bat, to get me into a brand new car. I highly recommend Christine Shields. She is extremely informative and super friendly. 5 stars
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Every time I’ve dealt with Ira SUBARU either during the purchase process or a servicing, all of their staff have treated me with respect and courtesy. All of them are professionals.
Every time I’ve dealt with Ira SUBARU either during the purchase process or a servicing, all of their staff have treated me with respect and courtesy. All of them are professionals.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Nadege was fantastic in helping me figure out how to get payment for my car maintenance processed. Financial hardships on my part were creatively worked around.
Nadege was fantastic in helping me figure out how to get payment for my car maintenance processed. Financial hardships on my part were creatively worked around.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Zachary, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!