Ira Subaru

Dear Customer, Thank you for your review. I am also glad to hear that you enjoy our coffee! I would like to invite you into the dealership so that... I can personally review all taxes and fees associated with the purchase of a vehicle. We are fully compliant and everything is disclosed during the closing process. Please feel free to reach out to me at roscoerobinson@gmail.com. Roscoe Robinson General Sales Manager

Thank you for your visit and your feedback about the App. Please contact me if there is anything I can do to make your next visit even better! Kay O...dom General Manager jodom@Group1Auto.com

Thank you Robbin for the kind words about Maria! It is always great to hear that we were able to make a customer's experience truly exceptional! We lo...ok forward to your business with us again!

Scott, Thank you so much for your review and allowing me to clear up any confusion regarding this matter. Additionally, I am very happy that you a...gree that our prices are "very appealing" and we offer outstanding deals each and every day! I also appreciate you pointing out that "when you inquired" you were told that it was sold. That is true, we don't believe in having our customer's come down unless the vehicle is available at the time of their call. If the vehicle is available, we strongly encourage each customer to place a 100 percent refundable deposit if they are strongly interested in the vehicle. When you in fact called, the vehicle was sold and we stand by that 100 percent . We can not take it off our website until the vehicle is actually paid for, in your case a customer placed a deposit on it so it would be available when they arrived later in the day to complete the paperwork. As for cars.com, they are a third party company with no affiliation with Ira Subaru. Their systems feed off our system with a bit of a lag, so if the car is still on our web site, then good chances it will be on theirs as well. Again, we have no control of third party web sites and I would advise you and the many consumers reading this to always call the dealership for the most updated information on the vehicle of interest. In regards to your assertion that we "bait and switch", nothing could be further from the truth and I am disappointed that you would make that statement. I invite you to reach out to me personally at (roscoerobinson@group1auto.com) so that I can share more in-depth how we conduct our business practices. Lastly, if you have not located a vehicle you like in your price range as of yet, I am sure I can assist. Again, thank you so much for giving me an opportunity to clear this up and again please reach out to me so that i can make you a very happy and satisfied customer! Roscoe Robinson, General Sales Manager Ira Subaru

Thank you for your kind words! We are happy to hear that everyone was polite and welcoming!

Thank you Tori! We are thrilled that you had a pleasant service visit!

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an op...portunity to fix this and work toward earning your business back. I look forward to speaking with you. Jose Barreto Fixed Operations Director jbarreto@Group1Auto.com

Thank you Gina for your kind words! We thank you for your business and look forward to your next visit!

Thank you for your kind words for our staff, we appreciate it!

Thank you Y.Zhang for your kind words! It is always great to hear that we were able to make a customer's service experience truly exceptional! We than...k you for your business and look forward to your next visit!