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Meet Rachel Hoehman

Rachel Hoehman headshot
Service Supervisor
(21 reviews)
Industry experience 2 years
Dealership experience 2 years

20 years of customer service, one of thirteen kids, 2 beautiful dogs Whiskey and Dutchess. Family is everything to me.

Reviews

Clean, welcoming and most of all, on time, explaining all

Clean, welcoming and most of all, on time, explaining all services needed, I will return for my next car service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience working with the Mercedes-Benz of Princeton team. Drive safely, and we hope to see you back soon!~ Warm regards, Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

The best and help me.

The best and help me. I enjoyed the service experience. Will go back again. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled to hear you had a great experience with the Mercedes-Benz of Princeton team! Wishing you safe and enjoyable drives — we look forward to seeing you again soon. Warm regards, Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

Everyone I came in contact with during my service visit

Everyone I came in contact with during my service visit was pleasant, quick and curtious.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re so happy to hear your Mercedes-Benz is back on the road again! Thank you for the wonderful review for Nick and Rachel — we truly appreciate it! Warm regards, Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

Great Service!

Great Service! Thanks so much to Tam, Service Writer for all his help! He took the time to explain everything and work with us through the repair process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic service feedback! Thanks again for the 5 Star recommendation, and have an amazing week!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

MB Princetion is best in class: Management, Sales and

MB Princetion is best in class: Management, Sales and Service. I would like to especially recognize Mr. Andy Horne, service advisor, for his outstanding performance through out the many years that I’ve been a customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Delivering outstanding customer care with a smile is our top priority! Thank you for your business, and we look forward to seeing you again in the future! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

Excellent service- above and beyond expectations.

Excellent service- above and beyond expectations. Management and techs were very professional and responsive to my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic 5-star review and for giving our service team such a high rating! Wishing you safe travels, and we look forward to assisting you again soon! Warm regards, Robert John Lisi Client Relations Manager 📧 rlisi@mbprinceton.com

This is a great location to service my Mercedes Benz.

This is a great location to service my Mercedes Benz. They are very professional and expedite services as quickly as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic service feedback! Thanks again for the 5 Star recommendation, and have an amazing week!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

Everything in good order, as always.

Everything in good order, as always. Thank you Victor Rivera for following up and for efficient delivery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Reviews like yours really keep us motivated! Our team strives to deliver an excellent client experience, and are glad you found this to be the case during your visit at Mercedes-Benz of Princeton! Thank you! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

Great service experience.

Great service experience. Great service experience Great service experience Great service experience Great service experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Happy customers make us happy! Thank you so much for sharing this wonderful feedback about our team. We look forward to assisting you next time at Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

Excellent service.

Excellent service. Friendly and well informed staff. Defiantly will be sure to recommend to friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Happy customers make us happy! Thank you so much for sharing this wonderful feedback about our team. We look forward to assisting you next time at Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com