Earnhardt Peoria Kia

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
171 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 10, 2019

    Oil change /filter @ 14,500 miles. Sticker on windshield indicates bring in less miles(17,500) than service manual indicates which is 22,500 Semi syn oil... can go 3-5000 miles between oil changes up to 7,500 I will do research to see if or what intend to do at 17,500

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Janet, thanks for this review. Please don't hesitate to contact me for any further clarification. Regards, Chuck Weesner General Manager Chuck.Wee...sner@earnhardt.com

  • 5.0 out of 5
    May 18, 2019

    Everyone who assisted me was very kind and friendly. Sherry was especially helpful. I was very scared upon arrival but Sherry made me feel at ease. ... She really cared and she took great care of me.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Rachelle, we're very happy to see Sherry made you feel comfortable. Thanks for sharing your experience with us and please don't hesitate to let us ...or Sherry know should you ever need anything. Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt.com

  • February 5, 2018

    Peoria Kia is the best! I just had a great experience throughout the whole car buying process! The people are great. Excellent customer service in every... department!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    April 23, 2019

    Took 2015 Sorento in for a/c not cooling. CSR Jacquie Lee took care of warranty repair professionally and was very attentive and gave me updates as the... repair progressed. Excellent service and very attentive. I recommend Jacquie for your CSR.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Fred, we're happy to see Jacquie took great care of you. Hope your Sorento's treating you well and thanks for this 5-star review. Regards, Chuck W...eesner General Manager Chuck.Weesner@earnhardt.com

  • 5.0 out of 5
    April 21, 2019

    Mark was fantastic, he really was professional and courteous. I would recommend Peoria KIA to anyone, not only for service but for a purchase. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Michelle, we're happy to see Mark took care of you. Thanks for sharing this with us! Regards, Chuck Weesner General Manager Chuck.Weesner@earnhard...t.com

  • 5.0 out of 5
    March 21, 2019

    Scheduled 60k service, completed as promised within timeframe. Only suggested repairs on needed items, laying out future service such as brakes and fluid... changes. They offer shuttles to and from for local, longer services. Handwashed car at request, vacuumed interior. Excellent service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mark, so happy to see our service team takes great care of you and your vehicle! Thanks for this review and we'll see you at your next visit! Rega...rds, Chuck Weesner General Manager Chuck.Weesner@earnhardt.com

  • 1.0 out of 5
    October 15, 2018

    Stay away from peoria kia they are.crooks! They make promises and do not honor them.Promised a referal bonus and then reneged on the on paying it. Two... cars were purchased at this dealer and referral bonuses were promised neither one of them were honored.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 18, 2018

    I arrived a little early, and they took my car right away. I was out 5 minutes after my scheduled time. We have purchased six Kias here and we will always... deal with Peoria Kia. Kudos to our long time service rep, Larry Orris.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Randi, we are pleased that Larry continuously gives you the service experience that you're looking for! If you need anything else down the road, pl...ease don't hesitate to call. Regards, Kenny Clayton General Manager Kenny.Clayton@earnhardt.com

  • 3.0 out of 5
    August 30, 2018

    Peoria KIA should suggest to customers that they inspect their new vehicle while taking delivery. My vehicle has a dent in the rear that I did not notice... because the salesman focused on interior features. That day was hot and humid, very uncomfortable, and the delivery process took place in the hot sun. Earnhardt Hyundai, where I bought a G90 last August, delivers vehicles in a comfortable garage setting while encouraging buyers to inspect their new vehicle. Peoria KIA should do something similar.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback. We'll definitely be taking this into consideration and will be looking into our vehicle delivery processes. We hope you'r...e enjoying your Sorento and should you have any questions about it, please contact me. Regards, Kenny Clayton General Manager Kenny.Clayton@earnhardt.com

  • 5.0 out of 5
    June 21, 2018

    Prompt timely service. Excellent customer service. Love my service dept at Kia. I would recommend the service dept to friends but not to but a vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled to hear that our service team provided you with a quick and painless experience! We appreciate your positive feedback and hope to see ...you back here again! Regards, Kenny Clayton General Manager Kenny.Clayton@earnhardt.com

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