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Oil change /filter @ 14,500 miles. Sticker on windshield indicates bring in less miles(17,500) than service manual indicates which is 22,500 Semi syn oil... can go 3-5000 miles between oil changes up to 7,500 I will do research to see if or what intend to do at 17,500
Hi Janet, thanks for this review. Please don't hesitate to contact me for any further clarification. Regards, Chuck Weesner General Manager Chuck.Wee...firstname.lastname@example.org
Everyone who assisted me was very kind and friendly. Sherry was especially helpful. I was very scared upon arrival but Sherry made me feel at ease. ... She really cared and she took great care of me.
Hi Rachelle, we're very happy to see Sherry made you feel comfortable. Thanks for sharing your experience with us and please don't hesitate to let us ...or Sherry know should you ever need anything. Regards, Chuck Weesner General Manager Chuck.Weesner@earnhardt.com
Peoria Kia is the best! I just had a great experience throughout the whole car buying process! The people are great. Excellent customer service in every... department!
Took 2015 Sorento in for a/c not cooling. CSR Jacquie Lee took care of warranty repair professionally and was very attentive and gave me updates as the... repair progressed. Excellent service and very attentive. I recommend Jacquie for your CSR.
Hi Fred, we're happy to see Jacquie took great care of you. Hope your Sorento's treating you well and thanks for this 5-star review. Regards, Chuck W...eesner General Manager Chuck.Weesner@earnhardt.com
Mark was fantastic, he really was professional and courteous. I would recommend Peoria KIA to anyone, not only for service but for a purchase. Thank you!
Hi Michelle, we're happy to see Mark took care of you. Thanks for sharing this with us! Regards, Chuck Weesner General Manager Chuck.Weesner@earnhard...t.com
Scheduled 60k service, completed as promised within timeframe. Only suggested repairs on needed items, laying out future service such as brakes and fluid... changes. They offer shuttles to and from for local, longer services. Handwashed car at request, vacuumed interior. Excellent service.
Hi Mark, so happy to see our service team takes great care of you and your vehicle! Thanks for this review and we'll see you at your next visit! Rega...rds, Chuck Weesner General Manager Chuck.Weesner@earnhardt.com
Stay away from peoria kia they are.crooks! They make promises and do not honor them.Promised a referal bonus and then reneged on the on paying it. Two... cars were purchased at this dealer and referral bonuses were promised neither one of them were honored.
I arrived a little early, and they took my car right away. I was out 5 minutes after my scheduled time. We have purchased six Kias here and we will always... deal with Peoria Kia. Kudos to our long time service rep, Larry Orris.
Hi Randi, we are pleased that Larry continuously gives you the service experience that you're looking for! If you need anything else down the road, pl...ease don't hesitate to call. Regards, Kenny Clayton General Manager Kenny.Clayton@earnhardt.com
Peoria KIA should suggest to customers that they inspect their new vehicle while taking delivery. My vehicle has a dent in the rear that I did not notice... because the salesman focused on interior features. That day was hot and humid, very uncomfortable, and the delivery process took place in the hot sun. Earnhardt Hyundai, where I bought a G90 last August, delivers vehicles in a comfortable garage setting while encouraging buyers to inspect their new vehicle. Peoria KIA should do something similar.
Thank you for your feedback. We'll definitely be taking this into consideration and will be looking into our vehicle delivery processes. We hope you'r...e enjoying your Sorento and should you have any questions about it, please contact me. Regards, Kenny Clayton General Manager Kenny.Clayton@earnhardt.com
Prompt timely service. Excellent customer service. Love my service dept at Kia. I would recommend the service dept to friends but not to but a vehicle.
We are thrilled to hear that our service team provided you with a quick and painless experience! We appreciate your positive feedback and hope to see ...you back here again! Regards, Kenny Clayton General Manager Kenny.Clayton@earnhardt.com