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Used

Reviews

5.0
4 lifetime reviews.
  • Used car purchase
    September 25, 2017

    I worked with Curtis; he was friendly, informative and patient. A smooth transaction was conducted and I would recommend this location for anyone look...ing to purchase an affordable used car.

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    Not Applicable
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    Not Applicable
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • REALLY BAD PLACE TO BUY A CAR
    August 2, 2013

    I brought a truck from cox .I had it for about 5 in hlf months .the truck has never drivin to its full capacity .I complain about it to them the whole... time .it has been in the shop 3 to 4 times .THEY ended up fixing somethings but never fixing the intial problem .THE last time I sent it to there mechanic they told me that nothing was wrong in never fixed the problem. now here I am at the end of my warranty with a bad converter in the truck has 4 of them so the car still does run .but it can't be drivin on long distance trips.in they tell me its not covered under the warranty. Also I have recommended 2 other r ppl to cox in they sold one of them a car with a bad head gasket . SO WHAT DO I DO NOW WITH A 1800.00 DOLLAR TAB TO FIX THE TRUCK IN A CAR PAYMENT ?

    Customer Service
    Quality of Repair
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 8 found this review helpful. Did you?

  • Poor Customer Service
    July 19, 2012

    Wow, where do I begin? If you are looking for poor customer service, bad attitudes, and overall a horrible experience--check this despicable shack of ...a car sales dealership! I bought a used car here several years ago and have had no issues until I PAID OFF the vehicle. My financing bank proceeds to tell me that the dealership sent the title to another bank entirely! I called the dealership to get this issue rectified and I was told (after numerous attempts) that I will have to pay for a duplicate title because of THEIR mistake! They would not explain what happened, would not offer to pay for the duplicate title that THEY lost and were constantly placing blame on everyone but themselves! The office staff and even the manager were very rude, unprofessional, and were not willing to correct the issue that they had caused. I was hung up on twice because I was being persistent with them and was told that I was the one being rude! I WILL NEVER buy from this shady dealership again nor will I ever recommend them to anyone.

    Customer Service
    Not Applicable
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    Overall Facilities
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    19 people out of 20 found this review helpful. Did you?

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Cox Auto Sales
3400 Kirkwood Hwy Wilmington, DE 19808
Used (302) 633-9880
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