Reviews
Good experience!
Good experience! Staff all good very friendly people experienced very well sales person very good!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Toyota of Auburn
I dealt with a sales person called Joel and he was very
I dealt with a sales person called Joel and he was very friendly and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jan, we're thrilled to hear you had a great experience working with Joel! Thanks for trusting Herb Chambers Toyota of Auburn with your business and please don't hesitate to reach out if we can be of service again in the future!
Service center consistently states their inspection
Service center consistently states their inspection sticker machine is down with no notice to appointment holders. I made an appointment three weeks in advance. You need to let me know that you cannot fulfill the requested service before I come in. This has happened about a dozen times over the years across two vehicles. I suspect the machine isn’t down and it’s related to their staffing. Just be honest and drop the deception. Also, don’t make me feel unreasonable when I now must make an appointment with another service center. No apology or solution offered. I will never step foot in this dealership again. Currently looking for a reputable Toyota dealership for my next purchase after buying my last two cars here. Service is important when choosing a dealership. Your level of communication and misrepresentation of available services is unacceptable and you have lost me as a customer.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jason, I'm disappointed to hear about your repeated experiences with our service center. We strive for transparency and reliability, so it's concerning that we've fallen short in communication and service delivery. Your feedback is valuable and will be reviewed with our team so we can take steps to improve our processes where needed. If there are any outstanding concerns you'd like to discuss, please feel free to contact me directly. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com
James B gave the best service with a smile my car was
James B gave the best service with a smile my car was done very quickly Best dealership to get the best service in the area thank you James at Herb Chambers in Auburn MA
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cheryl, we're delighted to hear that James provided you with such excellent service at Herb Chambers Toyota of Auburn! Thank you for the kind words and support. Safe travels!
Even with appointment it was not well communicated when
Even with appointment it was not well communicated when appt slot starts 11am when I checked about detail inside cleaning they said it will take 6-7 hours so plan another day and also they didn’t even knew whether I walked in or appt and inspection utility was down. Not sure if it went down just before my appointment or earlier again if any given chance about ahead of notification if it went down earlier would have avoided my 30 mins drive during office time and waited for an hour just to returned without anything , Usually it never happened in Toyota service center at north Attleboro where they have appointments sheet and keep me updated. Everyone plan and book slot just to make things done , it’s not walked in . After all returned home with no work done is big disappointment and waste of time. It would be helpful if I keep updated also representative can see what I have mentioned in during online service opt so that they can tell if it’s possible with my slot or not.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the review. We strive for efficiency and clear communication, so it's disappointing to hear about your experience. Your feedback is valuable, and we'll work on improving our processes to prevent such inconveniences in the future. If you'd like to discuss further or have any questions, please feel free to reach out directly. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com
12 month Toyota Care service was performed quickly.
12 month Toyota Care service was performed quickly. It was also easy to schedule service online.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for trusting us with your Toyota service needs! We'll see you next time. Safe travels! - The Herb Chambers Toyota of Auburn Team
Great service!
Great service! Work to be performed was clearly explained. A video was presented to show me what the technician was observing. That was a wow!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi DX.Pinto! We're delighted to hear that you had a "wow" experience with our team at Herb Chambers Toyota of Auburn! Thank you for sharing your feedback and appreciating the transparency in our service process.
Thank you so much to Alec P and Monish for all the help
Thank you so much to Alec P and Monish for all the help with my new toyota Camry! Couldn’t have asked for better from them. They did everything they could as much as they could.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Alec and Monish provided such great assistance with your new Toyota Camry at Herb Chambers Toyota of Auburn. Enjoy the ride!
This was the best experience I’ve had buying a new or
This was the best experience I’ve had buying a new or prepared vehicle period.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear you had such a great experience with our team here at Herb Chambers Toyota of Auburn! Thanks for trusting us with your business and please don't hesitate to reach out if there's anything else we can do for you!
Brian was great!
Brian was great! I recommend working with him and Herb Chambers Toyota of Auburn very much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi! Thank you for leaving us this five-star review and kind words about Brian from our sales team at Herb Chambers Toyota of Auburn! We'll see you next time!