BMW of Mamaroneck

Very happy with my experience, Lee was very helpful and good at returning calls and providing me with the information needed on a timely basis. This is the first time that I have bought a car out-of-state and via the internet. You hear so many bad experiences and this one has a happy ending. Great price and great sales staff. Sorry that I do not live in this state to take advantage of the service facilities.

Have a BMW, want a new BMW and its like pulling teeth to get their attention, never mind any action. I want to buy a car. They are expensive cars. I shouldn't have to stand on my head to give you a large amount of money. Little to zero follow-up when you express interest in a car. Waiting a week for a response seems to be standard. I don't quibble, I don't haggle, I don't often even test drive. I should be the dream customer, since I just show up with my pen and checkbook. I don't know what is going on there now, but selling cars doesn't seem to be a priority for them anymore. If it was, I'd have a new BMW from them.

I brought my car to BMW of Portchester for regular maintenance, oil change, brakes and rotors, it was first time trying a this BMW dealership for servicing and absolutely my last. I left my car at the location and received the usually service call. I was told however that there were several other issues with my vehicle, one involving both front tires, an issue, which was never observed before or led to any problems prior. A part of my maintenance included the front brakes and rotors being changed. After I returned for my vehicle, the day before Thanksgiving everything seemed completely fine apart from the fact that my front license plate was knocked off my vehicle and was placed on the front passenger seat when the vehicle was handed over to me. I thought this was extremely tacky customer service, but it was quickly resolved and I figured at the moment at lot more could have gone wrong. Little did I know at the time my terrible customer service woes were just starting. Seconds after I drove off the lot unto the main street and before entering the highway, I received a dreaded “low tire pressure warning”, I exited the highway shortly after to realize that my left front tire was now completely flat, luckily I had run flat tires and was able to make it to a nearing tire shop. After having it looked at by a tire professional was told that there was a hole in the side of the tire around the rim. I called the dealership and my service provider told me I must have hit a pot hole or a nail that resulted in a blow out and in later conversation stated that there was nothing done to the tire even though they had to remove the wheel from the car to fix the brake and rotors. Intentionally or unintentionally damage was done to the tire at the dealership, I had ZERO problems with my tires before and the likelihood of me damaging my tires to the severity where I had a hole in one of them around the rim within seconds after driving of the BMW of Portchester is highly unlikely. The dealership has and will not take responsibility for this damage or made any attempts to remedy this situation. My best advice is to avoid this dealership like the bubonic plague. Any dealership that blatantly discredits a problem that NEVER occurred before taking your car to their location and which magically occurs within seconds after leaving, is a dealership not worthy of your business. My best advice if you are considering a dealership within this location is the take your car to BMW of Westchester (10mins drive away) for better BMW and a true customer experience.