BMW of Mamaroneck

Typical used car dealer bull crap..and maybe even worse. If it weren't for the fact that my son was in love with that car, and it had to be that car,... I'd have walked away from those bunch of over paid under worked entitled snobs Usual used car sales guy promises everything, delivers nothing. Wouldn't negotiate anything. Forced us to pick up the car sooner than we were prepared for. Car was not detailed as promised. A quick wash was thier idea of a detailing but they missed the ice cream on the back seat.. Wheel was not repaired as promised, now we have to go back. Plugged in a higher interest rate than we were offered and didn't tell us untill closing. And the car was in an accident this also was not disclosed until we were about to sign the last of the documents. Like I said, if it weren't for my son's adolescent over enthusiasm for the car they'd have seen me walking out a long time ago. I only hope it works out in the long run.

Bought a CPO 5 series from BMW of Mamaroneck. We(Myself & the wife) had called them earlier and put in a deposit on a White 528i and went there Sat... to pick it up. Test drove the white car. Did not like it. Beige interiors. Was pretty dirty inside. Was detailed but the stains are hard to remove. So that is fine. We then picked an other black 5 series from the lot. Also a CPO. Negotiated and made an offer. Paid and bought the car. I asked for the CPO checklist and was given a written document on what was done on the car. It said they have cleared past navigation entries, past paired phone lists and a few other minor things. Did not see the actual checklist though. It was late in the evening now and they could not get the state inspection done. They set me off with a dealer plate. When we were set to leave the rear tail hook cover was missing. They tried to find one from other cars in the lot but in vain. They promised to send the tow hook cover with my license plates after I get the state inspection done in my hometown and send them the confirmation. They sent the license plates on time. But they had to order the tow hook cover and paint it. it took a week and a half to get to me. However it won't fit my car. Now I have to order and get one for myself. Which again was my decision coz I am sick and tired of waiting and to drive my new car with a hole in the rear bumper. The real issue is I am worried that if this car is really a CPO. Yes I have the warranty. But the things they said was done was actually not done. My car says Service is due in 3000 miles. They say they forgot to reset the service indicator. Navigation list was not cleared. Phone list was not cleared. No tow hook cover. Which scares me coz I may be driving a car with CPO seal but actually without it. However Ruben Louis the dealer I worked with was very kind. He surely helped me a lot. Without him I would have turned down the offer. He was genuinely sorry for every issue I called him in the days following my purchase. He made a sincere effort to solve my problems. I will give him 4.5 stars but the dealership as a whole, if possible zero stars It is a used car. Yes it has scratches and a broken side view mirror. I paid 30k for the car there. And then I had to pay for the inspection. Now tow hook cover. It isn't too big, but these should have been taken care by the dealer. I WOULD NOT RECOMMEND THIS DEALERSHIP

Very happy with my experience, Lee was very helpful and good at returning calls and providing me with the information needed on a timely basis. This is... the first time that I have bought a car out-of-state and via the internet. You hear so many bad experiences and this one has a happy ending. Great price and great sales staff. Sorry that I do not live in this state to take advantage of the service facilities.

Recently bought a used vehicle from bmw of Momeraneck. Everybody was nice but when I got there the car advertised on cars.com was not the car I found... when I got there. After a seven hour drive I come to find out that many features advertised on this vehicle were actually not in the vehicle. Sunroof. Heated seats. Telescoping steering wheel. Backup camera. I feel it is the dealers responsibility to check the ads of cars they are selling through other sites. I still-loved the car, but having driven so far I would have hoped to get the exact car I wanted. So. Drove it home. The next day the clutch broke and I couldn’t drive it. So began the week long process of them wheeling and dealing with my local vw dealer about price to fix it. As I write this I still don’t have my car. Should they have caught this problem during their inspection? Maybe. Maybe not. Maybe they pushed it through inspection because they knew I was coming a long way. I’m sure legally they had no responsibility to repair myca. I bought it as is with no warranty. However they did reach a consensus with my vw dealer and took care of all financial responsibility for the repair. I’m thankful they did but then again I feel they should take responsibility. So they did the right thing. My impatience of not having my new car made for a very stressful week. We were very happy with Justin our salesman and went over and above to answer any questions and take pictures for us. He personally did everything he could to secure our purchase. And the rest of the staff was fine. But cars.com needs to be called out. Copy and pasting car features is a deceiving practice.

I brought the car for maintenance to BMW at Mamaroneck. While appointments are always available and the staff is friendly and courteous, today was a bad... day to say the least. As it turned out, I needed a new tire, service and two minor issues that I brought up. They said it would be a couple of hours, I told them i would wait for it. 2 hours into the wait around 1030 I was told it would take 2-3 hours more and was offered to be driven home and picked up. I got a call about 1230 that the car is getting done but I will get picked up around 2.30-3 pm. $700 plus, 7 hours and wasted my whole day. Even more amazing, they charged me for replacing the battery on my car key and didn’t. I found that the hard way after I had driven away with the car. Granted I should have checked. Worse. I am writing this a few weeks after and despite my letting them know, they did not have the decency of even reaching out to me let alone an apology and fixing the problem. I am not willing to say that they are bad people far from it, my service advisor Doug is a very helpful and decent guy but on this one they dropped the ball and what amazes me is that they did not make any effort to make it up. What can I say……..I did expect better from BMW.

I was talking with Shanique, an online salesman, about a used car I was interested in and asked several times for actual pictures of the car (the site... only showed stock images) which she has still not sent to me. She told an in store salesman, Brian, about me and he called me to make an appointment for the next week to see the car. A week went by, and Shanique still never sent me pictures of the car. I drove 2 hours and when I got there for my appointment the secretaries acted odd, which made me think something was up, and Brian did not help me at all even though I clearly saw him just standing around. After about 20 minutes of waiting Luis came up and helped me, and was very friendly. Luis showed me a model of the car inside the showroom, which looked different in appearance than the description online. I asked if this was the used 2014 model and he told me that it was actually a new one. I asked if I could see the 2014 one and he walked away to ask where it was, and after a few minutes he came back apologetic saying that it was still in the mechanic shop. Shanique and Brian had a week to inform me that I wouldn't be able to see the car, but never said anything about it so I wasted about 5 hours of my time driving and sitting in a dealership to see a car that wasn't there. Afterwords I got an email from the general sales manager asking how my experience was. The email did not apologize or even acknowledge the fact that I wasn't able to see the car, meaning his employees probably didn't mention it to him. My recommendation if you end up dealing with Shanique or Brian is to either ask for another salesman or just stop contacting the dealership altogether.

Have a BMW, want a new BMW and its like pulling teeth to get their attention, never mind any action. I want to buy a car. They are expensive cars.... I shouldn't have to stand on my head to give you a large amount of money. Little to zero follow-up when you express interest in a car. Waiting a week for a response seems to be standard. I don't quibble, I don't haggle, I don't often even test drive. I should be the dream customer, since I just show up with my pen and checkbook. I don't know what is going on there now, but selling cars doesn't seem to be a priority for them anymore. If it was, I'd have a new BMW from them.

I brought my car to BMW of Portchester for regular maintenance, oil change, brakes and rotors, it was first time trying a this BMW dealership for servicing... and absolutely my last. I left my car at the location and received the usually service call. I was told however that there were several other issues with my vehicle, one involving both front tires, an issue, which was never observed before or led to any problems prior. A part of my maintenance included the front brakes and rotors being changed. After I returned for my vehicle, the day before Thanksgiving everything seemed completely fine apart from the fact that my front license plate was knocked off my vehicle and was placed on the front passenger seat when the vehicle was handed over to me. I thought this was extremely tacky customer service, but it was quickly resolved and I figured at the moment at lot more could have gone wrong. Little did I know at the time my terrible customer service woes were just starting. Seconds after I drove off the lot unto the main street and before entering the highway, I received a dreaded “low tire pressure warning”, I exited the highway shortly after to realize that my left front tire was now completely flat, luckily I had run flat tires and was able to make it to a nearing tire shop. After having it looked at by a tire professional was told that there was a hole in the side of the tire around the rim. I called the dealership and my service provider told me I must have hit a pot hole or a nail that resulted in a blow out and in later conversation stated that there was nothing done to the tire even though they had to remove the wheel from the car to fix the brake and rotors. Intentionally or unintentionally damage was done to the tire at the dealership, I had ZERO problems with my tires before and the likelihood of me damaging my tires to the severity where I had a hole in one of them around the rim within seconds after driving of the BMW of Portchester is highly unlikely. The dealership has and will not take responsibility for this damage or made any attempts to remedy this situation. My best advice is to avoid this dealership like the bubonic plague. Any dealership that blatantly discredits a problem that NEVER occurred before taking your car to their location and which magically occurs within seconds after leaving, is a dealership not worthy of your business. My best advice if you are considering a dealership within this location is the take your car to BMW of Westchester (10mins drive away) for better BMW and a true customer experience.

THE BEST! From the moment we walked into the dealership, we were greeted by 2 kind and welcoming receptionists. We requested to speak with the manager.... Within 5 minutes, Hugo welcomed us to his office. Hugo was kind, thoughtful and very receptive to what we were looking for. He began to run numbers and provided us with an outstanding opportunity to lease a 2016 X1. Before anything was finalized Hugo provided some additional options and we test drove the vehicle. Upon our return, we signed the papers and we were all set. Hugo and his team are full of integrity and care about the customers needs. This is the best BMW dealership!

Ms Mulgrave has poor customer service, she is extremely rude and wasn't helpful, complete turn off