BMW of Mamaroneck

From beginning to end, the experience at BMW of Mamaroneck was the best. The dealership is truly best-in-class. Would highly recommend ! Great selection,... high quality product and people, pricing, high level of service and attention.

Rueben is an excellent salesman. He promised us that we would not leave without a car. He took great lengths to accommodate us. He’s very personable. He... worked with us with the trade in. Mickey Simpson explained everything as a BMW Genius.

Very happy with my experience, Lee was very helpful and good at returning calls and providing me with the information needed on a timely basis. This is... the first time that I have bought a car out-of-state and via the internet. You hear so many bad experiences and this one has a happy ending. Great price and great sales staff. Sorry that I do not live in this state to take advantage of the service facilities.

I dropped by this dealership to shop for my new car since they’ve got the most inventory of my selected model and it’s kind of close to me. The sales experience... was great, i.e. test drive with a knowledgeable salesman named Paul. However, starting from that point, the experience became a nightmare. The communication and customer service was the worst among all the dealers I’ve been to. I was first told there was a particular problem with my financing, but they took my deposit anyway. In the next couple weeks, when I asked to settle down the deal quickly since I needed my car, the finance manager entirely ignored my calls! What’s worse, after the sales finally called to settle down the deal and scheduled the pick up time, I was left in the showroom waiting for hours and they even forgot to prepare for the license plate?! I did not end up getting my car on that day, when I had to pick up someone from the airport the next morning. Thankfully, Paul offered me a ride for that outside his normal working hours. Overall, I think the experience was average. And I believe going forward, the customer service of their entire crew, not just the sales, could be much improved. Because when it comes to customer services industry, everyone’s attitude matters.

I contacted nearly 20 dealerships in the New York area and BMW of Mamaroneck earned our business. Our client advisor Brian Sung was professional and kind.... We would highly recommend purchasing a BMW from Brian.

Accustomed to premium level customer service for luxury class cars? BMW of Mamaroneck is not for you. Jumping though hoops for routine maintenance; unseasoned... CS reps...

I just leased my second 4 series BMW with Brian and it’s been another great experience. He’s always available to answer questions and even as trivial as... they sometimes are, he never makes me feel silly for asking. This dealership always makes me feel comfortable and taken care of. The staff is always courteous. And I can’t say enough about Brian. He made the whole process of finding the right car for me enjoyable. I am in love with my new car!

I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around. I... came in with a pretty competitive quote from another dealer but came here (30 miles away from my home) because they had more color combos in stock. They quoted me $95 more a month for a car with an MSRP that was about $2k lower!? Meanwhile, I asked to see the car in person which was located at another dealership in Greenwich – it took about 3.5 hours to get the car which was ~10 miles away. They brought the wrong one first so more waiting around. I showed them my quote and after some back and forth they came pretty close but acted as if they were doing me some huge favor. I should have trusted my judgement and went elsewhere but I had spent the whole day here and was eager to get the car. Picked up the car a week later. Finance process was relatively quick and smooth. Was given the keys and sent on my way. Put the car in reverse to back out – rear view camera was not functioning. Asked the salesperson what was wrong – he said “maybe you have to drive a little”. Asked that someone else come take a look. After about a half hour someone realized the car had been left in demo mode – someone had to come out and reprogram it. They also only had 1 of the keys available and said they had to mail the other key to me because it was at the other dealership. How about a delivery checklist!? On my drive home I realized the seats felt different than the car I test drove. I looked at the window sticker and realized the car had a “no cost option” to remove the stock sport seats and replace with a different seat type. A called my salesperson the next morning and also spoke to the sales manager and told them I did not want this option and asked why they didn’t tell me it was in the car. At first they told me I was wrong until they confirmed the build and realized that’s the way they ordered the car. They told me not to worry and they would make the situation right and if I was still unhappy on Monday (they are closed Sunday) they would work something out…. Lie number one. Cut to Monday morning I called/emailed as soon as they opened and told them I was unhappy and wanted something done. They said it wouldn’t be a problem but they would have to check with DMV and would have an answer by noon. Monday happened to be presidents day which I realized soon after speaking to them so clearly the DMV was not opened. I humored them and waited - noon came and went and obviously they didn’t get back to me. I called the sales manager and my sales person but no one returned my calls. I heard from them around 3 pm and they said they are ‘getting final determination from the DMV – will know shortly”. I never heard anything back. At 6:30 PM I emailed them expressing my disappointment in the way they handled the matter and within 2 minutes I got a reply that they want to help but the DMV was closed due to the holiday. Did they just realize this? Obviously they were stalling and being ambiguous all day. I really regret giving them my business. I wish I had given my business to the first dealership I went to that gave me a fair and honest quote without playing any games. Lesson learned.

One of the best dealerships around. Brian and Kris were amazing to deal with. They know customer service!! Treat you like family. You will not be disappointed!!

It has been great experience buying a car from you guys. Greg Wolfe was especially helpful and not pushy at all. Overall best car buying experience of... life so far.