BMW of Mamaroneck

Working with Lee Porrazzo was a great experience, he is very knowledgeable and helpful. Im not a fan of the car buying experience but Lee helps to take... the edge off. Highly recommend working with him!

Purchased a used car and Brian made the entire process a pleasure. He was knowledgeable, courteous and efficient. It was worth the drive to this dealership.... The car is everything he said it would be and we love it. I’m sending my sister there for her next car.

Very happy with my experience, Lee was very helpful and good at returning calls and providing me with the information needed on a timely basis. This is... the first time that I have bought a car out-of-state and via the internet. You hear so many bad experiences and this one has a happy ending. Great price and great sales staff. Sorry that I do not live in this state to take advantage of the service facilities.

Went in to buy a used M4 that was supposed to go through the CPO process. After shaking on the price, was told the next day it wouldn’t be CPO’ed... anymore because of the cost onto the dealership. They assure me it was as good as CPO, but should have walked right there. Car was still under warranty, so didn’t care too much. Car ended up having a boost leak found by my local dealer about 2 days after purchase (fixed under warranty). Don’t believe their multi point inspection as it was definitely not done properly, even for a BMW M car. At the time of signing, I also purchased what I was told was a first party warranty and included it within my finance package (very expensive). When I got the paperwork to sign the next day I realized it was actually a third party warranty and asked to cancel it. It’s important to note that I singed this the next day because at the time filling the paperwork with the Finance Manager was like a tornado of unorganized papers, and he didn’t have the warranty one for me to agree to. He even seemed to be slightly annoyed that I read through everything, but it was late so I don’t blame him. Took about a whole month after to finally get and submit the proper cancellation form, but only after contacting BMW N.A. and mailing a certified letter asking for the cancellation. And even at 2 months it still hasn’t been reflected on my finance account, don’t know what’s the hold up. I understand these things take time but haven’t heard any update, basically zero communication after the fact. They also tried to sneak in a one year bumper to bumper warranty for $6000+. I say sneak in because after finalizing the car price, there was no communication about this, just kind of snuck in into the paperwork. Had to ask exactly what it was and get them to clarify. They just focused on the monthly payments. Don’t know if that’s a normal cost but all other BMW dealerships I asked said it was outrageous and can even be considered disrespectful. Was also sold a $800 maintenance refresh (with only 6 months left on it), after being told explicitly that it will cover elective brake changes and that I would be crazy not to buy it as the brakes cost about $1500+ per axel. Of course, after asking other BMW dealerships as well as BMW N.A. I was told this is false and nothing can be done (as this is unrefundable in NY without General Managers consent). Was told the GM would contact me but has also not happened. All in all, BMW makes great cars and Mamaroneck has a great car selection / facilities. Friendly faces all around and everyone seemed like they want to help which is nice. However, next time I will probably avoid buying from them. Dealing with all this was what I believe to be a “Stealership” experience. I’m fairly young and lesson learned. If you do buy from them, don’t let them pressure you into not reading all the fine print, get every single claim in writing, and ABSOLUTELY to include a Pre Purchase Inspection from another service center or local mechanic as theirs is BS. Talk to your local or another BMW dealership to confirm what they’re telling you.

All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll... went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry

I leased a BMW from the Mamaroneck location and my experience was terrific. The dealer & my salesman, Lee Porrazzo, were very personable and helpful.... Also super knowledgeable and til this day Lee is always there for support and questions regarding my vehicle. He provides superb customer service.

After having leased a few BMW’s from dealerships, i found myself at the mamaroneck one. My sales guy was Lee and he was beyond helpful. I came near... closing time and he spent almost 2 hours with me and stayed late to answer all my questions! Obviously i leased the car but even after his portion of the sale was over, to my surprise- he didn’t leave! He stayed until i finished everything and made sure everything went smooth and i was happy! What was even more shocking! He actually reached out about a month or 2 after i left just to see if i was happy with the car! I can say for sure that i won’t be leaving this dealership due to the care and kindness this sales rep showed me! Thanks so much Lee!

I highly recommend Lee Perozzo in Sales. I am on my 6th lease with BMW and I have had nothing short of excellent customer service from all! I have had... different financial circumstances through the years. Lee kept his eye out for a good deal and they all made it happen on more than one occasion. Also, Extremely pleased with their Service Department in Portchester. They have all been top notch professionals!

Typical used car dealer bull crap..and maybe even worse. If it weren't for the fact that my son was in love with that car, and it had to be that car,... I'd have walked away from those bunch of over paid under worked entitled snobs Usual used car sales guy promises everything, delivers nothing. Wouldn't negotiate anything. Forced us to pick up the car sooner than we were prepared for. Car was not detailed as promised. A quick wash was thier idea of a detailing but they missed the ice cream on the back seat.. Wheel was not repaired as promised, now we have to go back. Plugged in a higher interest rate than we were offered and didn't tell us untill closing. And the car was in an accident this also was not disclosed until we were about to sign the last of the documents. Like I said, if it weren't for my son's adolescent over enthusiasm for the car they'd have seen me walking out a long time ago. I only hope it works out in the long run.

Bought a CPO 5 series from BMW of Mamaroneck. We(Myself & the wife) had called them earlier and put in a deposit on a White 528i and went there Sat... to pick it up. Test drove the white car. Did not like it. Beige interiors. Was pretty dirty inside. Was detailed but the stains are hard to remove. So that is fine. We then picked an other black 5 series from the lot. Also a CPO. Negotiated and made an offer. Paid and bought the car. I asked for the CPO checklist and was given a written document on what was done on the car. It said they have cleared past navigation entries, past paired phone lists and a few other minor things. Did not see the actual checklist though. It was late in the evening now and they could not get the state inspection done. They set me off with a dealer plate. When we were set to leave the rear tail hook cover was missing. They tried to find one from other cars in the lot but in vain. They promised to send the tow hook cover with my license plates after I get the state inspection done in my hometown and send them the confirmation. They sent the license plates on time. But they had to order the tow hook cover and paint it. it took a week and a half to get to me. However it won't fit my car. Now I have to order and get one for myself. Which again was my decision coz I am sick and tired of waiting and to drive my new car with a hole in the rear bumper. The real issue is I am worried that if this car is really a CPO. Yes I have the warranty. But the things they said was done was actually not done. My car says Service is due in 3000 miles. They say they forgot to reset the service indicator. Navigation list was not cleared. Phone list was not cleared. No tow hook cover. Which scares me coz I may be driving a car with CPO seal but actually without it. However Ruben Louis the dealer I worked with was very kind. He surely helped me a lot. Without him I would have turned down the offer. He was genuinely sorry for every issue I called him in the days following my purchase. He made a sincere effort to solve my problems. I will give him 4.5 stars but the dealership as a whole, if possible zero stars It is a used car. Yes it has scratches and a broken side view mirror. I paid 30k for the car there. And then I had to pay for the inspection. Now tow hook cover. It isn't too big, but these should have been taken care by the dealer. I WOULD NOT RECOMMEND THIS DEALERSHIP