Serra Auto Park

2.4
(157 reviews)
Visit Serra Auto Park
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (330) 408-4146 (330) 408-4146
Used (330) 517-7091 (330) 517-7091
Service (330) 517-7131 (330) 517-7131

Inventory

See all 738 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2021.
Serra Auto Park is located in Akron OH conveniently off of I-77 & Arlington Road. We have a large selection of new Chevy Honda Acura Mazda and Subaru vehicles. We also have a large pre-owned inventory! We believe in up front no hassle pricing and creating customers for life. Serra Auto Park has been serving the community for over 55 years! Stop by and visit us today or visit us online.

Service center

Phone number (330) 517-7131

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

2.4
(157 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

We were very pleased on the buying/trade in experience

We were very pleased on the buying/trade in experience with Natalie. We would be happy to recommend her to anyone.

5.0

We were very pleased on the buying/trade in experience

We were very pleased on the buying/trade in experience with Natalie. We would be happy to recommend her to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Bought 3 vehicles here so far.

I have purchased three vehicles from Adam Dungan whose desk is at the Subaru store. He has sold me 1 Subaru, 1 Acura and 1 Honda. We’ve had service done at all three stores, and I’ve only ever had one small mistake by the Honda store and they fixed and resolved the issue quickly and easily. Serra Acura service is exceptional. My parents have purchased from Adam as well as other friends who keep going back to him as well. I appreciate the way I am treated and the ease of doing business here over the last 8 years.

5.0

Bought 3 vehicles here so far.

I have purchased three vehicles from Adam Dungan whose desk is at the Subaru store. He has sold me 1 Subaru, 1 Acura and 1 Honda. We’ve had service done at all three stores, and I’ve only ever had one small mistake by the Honda store and they fixed and resolved the issue quickly and easily. Serra Acura service is exceptional. My parents have purchased from Adam as well as other friends who keep going back to him as well. I appreciate the way I am treated and the ease of doing business here over the last 8 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

BOB JEFFREYS - SERVICE ADVISOR

I want to be clear, my review is for a service advisor. Not the service department and not the sales department. I wish you could rate just the service advisors. I have never felt so disrespected and belittled from a car dealership. Bob Jeffreys was rude, dismissive, and nasty about two services I requested when my oil change was originally scheduled. I have never had any issues with the service department here until now and because of the way I was spoken to, I will not return.

1.0

BOB JEFFREYS - SERVICE ADVISOR

I want to be clear, my review is for a service advisor. Not the service department and not the sales department. I wish you could rate just the service advisors. I have never felt so disrespected and belittled from a car dealership. Bob Jeffreys was rude, dismissive, and nasty about two services I requested when my oil change was originally scheduled. I have never had any issues with the service department here until now and because of the way I was spoken to, I will not return.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Don't waste your time

They jack up the prices of new cars about 5 grand each then you ask about a used car and they don't want to even attempt to negotiate with you on price. And don't even get me started on the prices at the service dept....

1.0

Don't waste your time

They jack up the prices of new cars about 5 grand each then you ask about a used car and they don't want to even attempt to negotiate with you on price. And don't even get me started on the prices at the service dept....

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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2.0

Wouldn't even check engine light

My engine light came on so since I was close to Serra I stopped to have them check why. Wanted to make sure ok to drive. I was told by the young lady at the service desk that I had to make appointment just to read the truck computer to determine what problem was. A 5 minute job!!! And it would be a few days just to get appointment. I'm a regular customer, so was very disappointing service. So I went to another dealer across the road, and they gladly did it.

2.0

Wouldn't even check engine light

My engine light came on so since I was close to Serra I stopped to have them check why. Wanted to make sure ok to drive. I was told by the young lady at the service desk that I had to make appointment just to read the truck computer to determine what problem was. A 5 minute job!!! And it would be a few days just to get appointment. I'm a regular customer, so was very disappointing service. So I went to another dealer across the road, and they gladly did it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

This dealership is the epitome of bad business!

This dealership is the epitome of bad business! If you value, honesty, integrity and professionalism, do not, I repeat, do not buy a car from, or even go to this place! You will most certainly regret it if you do.

1.0

This dealership is the epitome of bad business!

This dealership is the epitome of bad business! If you value, honesty, integrity and professionalism, do not, I repeat, do not buy a car from, or even go to this place! You will most certainly regret it if you do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

No response to an email to purchase vehicle.

No response to an email to purchase vehicle. It’s been over a week. Won’t go back

1.0

No response to an email to purchase vehicle.

No response to an email to purchase vehicle. It’s been over a week. Won’t go back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
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1.0

I have purchased from this dealership for 40 years-the

I have purchased from this dealership for 40 years-the service has consistently gone down hill every time-my vettes battery died-i brought it in-they assured me it was perfect-it died again today—they sent no one out to jump it—no one cared—no apology for screwing up the service-8 vettes and at least 15 or more other chevies—no one cares

1.0

I have purchased from this dealership for 40 years-the

I have purchased from this dealership for 40 years-the service has consistently gone down hill every time-my vettes battery died-i brought it in-they assured me it was perfect-it died again today—they sent no one out to jump it—no one cared—no apology for screwing up the service-8 vettes and at least 15 or more other chevies—no one cares

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

We take our Honda here for service even though we did not

We take our Honda here for service even though we did not purchase it there, unfortunately. Service staff and Salesman Chris are always friendly and no pressure. Thank You Serra!

5.0

We take our Honda here for service even though we did not

We take our Honda here for service even though we did not purchase it there, unfortunately. Service staff and Salesman Chris are always friendly and no pressure. Thank You Serra!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Force you to accept their bad financing offers

Will not sell you a car unless you accept their crappy financing. Do not waste your time here. Drove 90 miles to test drive a car. After the test drive, I asked them what their best price was. They would not budge from the listed price, which is their prerogative. We agreed to the price, but when we told them we had secured outside financing, they refused to sell us the car. They claimed that credit unions had bilked them in the past and they could not recover, but this is of course a lie. We were willing to wait to pick up the car until they received their full payment—in other words, we were willing to make a SECOND 180 mile roundtrip to assuage their concerns about getting bilked. No dice. Buyers, beware! This is the latest shady practice by dishonest dealers to take more of your money. They get a kickback from the finance company for forcing you to take a financing deal that is worse than the one you can find on your own.

1.0

Force you to accept their bad financing offers

Will not sell you a car unless you accept their crappy financing. Do not waste your time here. Drove 90 miles to test drive a car. After the test drive, I asked them what their best price was. They would not budge from the listed price, which is their prerogative. We agreed to the price, but when we told them we had secured outside financing, they refused to sell us the car. They claimed that credit unions had bilked them in the past and they could not recover, but this is of course a lie. We were willing to wait to pick up the car until they received their full payment—in other words, we were willing to make a SECOND 180 mile roundtrip to assuage their concerns about getting bilked. No dice. Buyers, beware! This is the latest shady practice by dishonest dealers to take more of your money. They get a kickback from the finance company for forcing you to take a financing deal that is worse than the one you can find on your own.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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