Reviews
Jeep Wrangler 10,000 mile service
Took me in on a Friday afternoon without an appointment and provided exceptional service as they always do. The #1 reason my wife and I drive a Larry Miller Jeep and a Larry Miller Dodge Challenger.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, thank you for you 5-star review! We hope to see you both again soon! - Larry Watts, General Manager.
Great service
Great service, courteous Service Advisors. Quick turnaround.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you so much for your review! I will be passing this along to the team! - Larry Watts, General Manager.
Review
Great service! We are always happy with our service and we love the doughnuts and the coffee machine that are available in the waiting room.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your 5-star review, Thomas! - Larry Watts, General Manager.
Service and replacement of tail light
I brought my van in to have the oil change and to schedule an appointment to have the broken tail light replaced. Both took much less time than I thought and they did a good job with both. The staff was helpful and did what was necessary to get me on my way as quickly as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review! I am happy you had a positive experience at our dealership! - Larry Watts, General Manager.
Great experience
Marlond was great gave me the perfect advice, straight shooter, knew what he was talking about overall great experience with him. Definitely deserves a raise
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Damian, I am glad to hear Marlond was able to assist you! - Larry Watts, General Manager.
Excellent service, really nice people.
First experience with this dealer was so good, we have no need to ever go elsewhere, for jeep service and maintenance. Took our 2006 Jeep in for " safety recall notice". We were lucky to work with Eric M. After providing us with the 'recall' service information, he took the time to inquire and investigate two other issues per our request. Shortly thereafter, we were informed by Eric and Shawn (who was working on our Jeep), of the completion of the recall 'fix' and at no cost to us. They then told us what the other issues were, what it would take to fix them and of course, the approximate cost. Being late in the day, the Jeep needed to stay overnight for the additional work. While not an issue for us, they offered courtesy transportation to our home. When we picked up the vehicle the next day, both Eric and Shawn discussed the details of the service performed. Our Jeep was ready to go and they had given it a bath. Our experience at this dealership was great. Neither of us felt like "we were being sold" unwarranted goods. No pressure, no scary 'what if' and no intimidation tactic was used on us. We were treated with dignity and respect in a very friendly environment. Carol and Lee
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! You're feedback is extremely important to us and we appreciate your business. -Larry Watts, General Manager
Recall work for Final drive reprogram and Ignition
Service was great. I only downgraded the repair because the new ignition is poorly designed by Chrysler.....they certainly could have done better....the ignition switch is difficult to operate and will ultimately result in a broken key. Service and courtesy at Larry Miller were top notch.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Kim! We look forward to serving you again in the future. - Larry Watts, General Manager.
Very,very,good
I had my charging light on the dash come on Sunday 12/27/15. I called Monday and talked to Adrian in service. He told me that they were booked solid until 12/31, but since it was a charging problem, if I could drop the car off and leave it, Marcus would try to get me in. since I live in Sahuarita, I could not get the car up there until Tue afternoon. They got a alternator which fixed the problem, and I was back on the road on New Year's Eve. Great job guys, you all deserve a six star rating O
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your rating, we are so happy we could help! We appreciate your business and hope to see you again soon! - Larry Watts, General Manager
Survey received almost eight months after service
Jeep was in for a recall ,been a while since it was in for service do you normally send out surveys months after vehicles are serviced
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rick, please feel free to call our service department to see if we can help you! 866-447-1843 - Thank you!
REpairs
short of sells one problem with service. It do not state the whole story about why I had the tire repaired there. There was a blug, (bump) in the side of the tire also.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your rating, Robert! We appreciate your business and hope to see you again soon! We are sorry your service wasnt 5-stars but hope to make sure it is next time! - Larry Watts, General Manager