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2011 smart ForTwo

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$2,972 — $10,396 USED
20
Photos
Coupe
2 Seats
37 MPG
(Combined)
Key specs of the base trim
 — 
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Overview

Is this the car for you?

The Good

  • Unexpectedly roomy interior
  • Maneuverability
  • Turning circle
  • Iconic styling
  • Seating position
  • Slick convertible-top operation

The Bad

  • High-speed stability
  • Limited cargo capacity
  • Rock-hard brakes
  • Unrefined auto-manual transmission
  • No cheaper than other small cars
  • Premium gas recommended
2011 smart ForTwo exterior side view

What to Know

about the 2011 smart ForTwo
  • Hardtop or convertible
  • Minuscule dimensions
  • Seats two
  • 33 mpg city
  • Stability system, four airbags

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Our Take

from the Cars.com expert editorial team

Cars.com's Bill Jackson takes a look at the 2011 Smart ForTwo Passion Coupe. It competes with the Scion xD and the Honda Fit.

By Cars.com

The Smart ForTwo is a car that’s been left behind in the competitive compact-car segment, and it’s not hard to figure out why.

The ForTwo is the only car I’ve driven that I can’t recommend to anyone. It’s not that I dislike everything about the Smart; some things are — OK. It’s just that the car comes with so many quirks, compromises and faults that the cons kill it in my book.

For a long time, two of the only reasons to buy a small car were that you couldn’t afford something better or you wanted better gas mileage. In that light, the ForTwo’s estimated 41 mpg on the highway and its sub-$13,000 starting price look interesting. The catch, though, is that many 2012 small cars hit 40 mpg on the highway, including the Chevrolet Sonic, Ford Focus, Honda Civic, Hyundai Accent and Kia Rio. True, some of those cars require you to purchase a special version to get that mileage, but the point is, 40 mpg isn’t the ceiling it once was. There are also several small cars available near that $13K price.

Many competitors also have things the tiny ForTwo doesn’t — like rear seats. That means the best cards in the ForTwo’s hand — mileage and price — have been trumped, and it doesn’t boast much else to woo drivers.

Error in Transmission
The first flaw is the car’s transmission. I’m far from the only one to harp on the Smart’s transmission, but the issues aren’t just mechanical; the way it’...

The Smart ForTwo is a car that’s been left behind in the competitive compact-car segment, and it’s not hard to figure out why.

The ForTwo is the only car I’ve driven that I can’t recommend to anyone. It’s not that I dislike everything about the Smart; some things are — OK. It’s just that the car comes with so many quirks, compromises and faults that the cons kill it in my book.

For a long time, two of the only reasons to buy a small car were that you couldn’t afford something better or you wanted better gas mileage. In that light, the ForTwo’s estimated 41 mpg on the highway and its sub-$13,000 starting price look interesting. The catch, though, is that many 2012 small cars hit 40 mpg on the highway, including the Chevrolet Sonic, Ford Focus, Honda Civic, Hyundai Accent and Kia Rio. True, some of those cars require you to purchase a special version to get that mileage, but the point is, 40 mpg isn’t the ceiling it once was. There are also several small cars available near that $13K price.

Many competitors also have things the tiny ForTwo doesn’t — like rear seats. That means the best cards in the ForTwo’s hand — mileage and price — have been trumped, and it doesn’t boast much else to woo drivers.

Error in Transmission
The first flaw is the car’s transmission. I’m far from the only one to harp on the Smart’s transmission, but the issues aren’t just mechanical; the way it’s marketed is misleading.

The transmission is an automated manual one, meaning it shifts gears as a manual transmission would: You feel the clutch disengage, the gear changes and then you feel the clutch re-engage. The nose of the car dips slightly as the clutch disengages, just as a car with a stick shift does when someone is learning to drive a manual transmission. While there’s nothing wrong with this in theory, in practice the shifts take too long.

Also, the transmission is woefully inconsistent. After a week of driving the thing, I never achieved consistent acceleration and shifting. The ForTwo does seem to prefer a light touch of the gas pedal, but its shift points were all over the map. That inconsistency — more than the slow shifting and lurching — bothered me the most the more I drove the Smart. And by “bothered” I mean “enraged.”

But, like I say, part of the problem is in the marketing: Calling this transmission “automatic” or even “automated” is misleading. It doesn’t function like an automatic anything. It doesn’t work best when you put it in Drive and mindlessly mash the gas pedal; it works best when you select the gears yourself via either the gearshift or the shift paddles on the steering wheel. Once I figured that out — and committed to driving the Smart only that way — I was much more pleased with the results. The shifts still took too long and there was still a lurch, but at least I knew when it was all going to happen.

If Smart called its gearbox a sequential manual transmission it would be more accurate: You’d get the hint that you need to drive the car, just as you would one with a manual transmission.

Bottom line: If you don’t want to select gears yourself, don’t buy a Smart. It’s as simple as that.

Rough Ride
After establishing a transmission strategy, the flaw you can’t get around in the Smart is that it rides extremely roughly. It crashes over small bumps, and expansion joints in the pavement are painful. I’m not exaggerating when I say I think I got all four wheels off the ground after hitting a bump on the highway.

Part of that is due to the shortness of the wheelbase; small cars generally, but not always, ride rougher than cars with longer wheelbases. But part of it can also be blamed on the fact that the Smart ForTwo is one stiffly sprung car.

The stiffness isn’t necessarily a bad thing on smooth roads. There’s little body roll, and given that the ForTwo is a relatively tall and very narrow car, any noticeable body roll would leave you feeling like you were about to tip over.

The problem, though, is that smooth roads are hard to come by, so you really get beaten up riding in a ForTwo.

It’s so bad that, after riding my bicycle over a piece of road I’d driven in the ForTwo, I couldn’t tell you which had the rougher ride. It might have been the one with two wheels … but barely. I also thought I broke something on the ForTwo after hitting an imperfection in a road I regularly drive in other cars with no issue.

Ride quality can be subjective, but the ForTwo is so harsh it raises a very big red flag. You can shift your way around some of the transmission’s faults, but you can’t do a thing about the ride. If you’re considering a ForTwo, take it down the roughest road you can find on your test drive.

Noisy Interior
The Smart ForTwo is not a quiet little bubble of serenity; everything makes noise. The climate control system is noisy, particularly when the air conditioning is running. A great deal of road noise creeps into the cabin, and you could easily hear neighboring cars’ radios if it weren’t for the engine drowning out most everything around you.

At a time when automakers are isolating occupants from their surroundings with increasing efficiency, at least you can say Smart bucks the trend.

In the Real World
It should be obvious when you consider the issues I’ve already mentioned, but the ForTwo is not a highway tourer. In addition to its rough ride over expansion joints, it also feels like it’s being tugged into ruts in the road. Because it’s so upright, it gets moved around a lot by any degree of wind.

Thanks to a very modestly powered engine (70 horsepower), you have to do a good job of anticipating gaps in traffic when passing, or even just merging. In short, the Smart ForTwo is a handful; you must be attentive at all times. It almost feels like it’s fighting to get away from you, and it certainly doesn’t have the power to launch you out of a tight situation.

The Smart’s engine is rough at idle, so it feels like the car is jiggling in stop-and-go traffic. As you creep forward and stop, the clutch feels like it’s slipping, causing a weird sort of half-acceleration. Same thing goes when you brake: Every so often, the clutch disengages and some of your engine-braking power  disappears, giving you the sensation you’re accelerating when you want to be stopping. It’s not pleasant.

For the record, there are some things about the ForTwo that are OK. For starters, there’s a relatively large cargo area in back. That was surprising given that, from the outside, I didn’t think I had room for a spare thought, let alone a week’s worth of groceries. I was wrong. Also, the ForTwo we tested had a transparent roof that brightened up the cabin quite a bit.

Also, for all the drivetrain’s faults, it has a sweet spot from about 10 mph to 40 mph. It’s still modestly powered, the transmission still takes way too long to shift and there’s still the chance that hitting a pothole will launch you into orbit, but if you can find a perfect road and content yourself with just trundling along, selecting your own gears … on a day with no wind, and perfect temperatures so you don’t have to use the climate control … you’ll experience the best the Smart ForTwo has to offer.

Safety, Reliability, Mileage & Change
The Smart ForTwo gets the Insurance Institute for Highway Safety’s highest rating, Good, in the agency’s frontal-offset, side-impact and roof-strength crash tests. It gets the next highest rating, Acceptable, for rear crash protection.

Reliability is predicted to be worse than average.

The ForTwo gets an EPA estimated 33/41 mpg city/highway, but premium gas is recommended.

The Smart ForTwo has been sold in the U.S. since the 2008 model year, with few changes beyond an occasional special edition. You can compare the 2011 model with the 2010 here.

ForTwo in the Market
The Smart ForTwo is not a fun car to drive. It doesn’t get exceptional mileage. Its tiny size means it isn’t the most practical car, even if it can handle a quick trip to the grocery store now and again. It beats you up with its rough ride, it’s noisy and it’s got an “automatic” transmission that really isn’t.

In the end, if the rest of the small-car market were composed of gas-guzzling, poorly made slugs, the ForTwo would have a chance of being competitive. As it stands, though, most of its competitors are far from that, and the ForTwo has been eclipsed.

Send Bill an email  

Consumer Reviews

What drivers are saying

4.6
15 reviews — Read All reviews
Exterior Styling
(4.8)
Performance
(4.1)
Interior Design
(4.8)
Comfort
(4.5)
Reliability
(4.7)
Value For The Money
(4.6)

Read reviews that mention:

(5.0)

very reliable car and easy on gas

by PamelaD from Sharon, Pa on August 3, 2019

love them, I have two smartys one for me and one for my husband. WE purchased asmartcar passion all the comfort features and another smarty pure model Read full review

(4.0)

Fun, reliable, commuter

by kevmck from Seattle, WA on January 11, 2019

I picked up my 2011 earlier this year with 30k miles on it. It's a Passion with pretty much all the available options from that model year, with auto transmission and paddle-shifters. Once I got used ... Read full review

Safety

Recalls and crash tests

Recalls

The 2011 smart ForTwo currently has 0 recalls


Crash and Rollover Test Ratings

The 2011 smart ForTwo has not been tested.

Warranty

New car and certified pre-owned programs by smart

New Car Program Benefits

  • Bumper-to-Bumper

    24 months / 24,000 miles

  • Powertrain

    24 months / 24,000 miles

  • Roadside Assistance

    24 months / unlimited distance

Latest 2011 ForTwo Stories

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Cars.com Car Seat Check

Certified child passenger safety technicians conduct hands-on tests of a car’s Latch system and check the vehicle’s ability to accommodate different types of car seats. The ForTwo received the following grades on a scale of A-F.*
* This score may not apply to all trims, especially for vehicles with multiple body styles that affect the space and design of the seating.

Warranty FAQs

What is a Bumper-to-Bumper warranty?

Often called a basic warranty or new-vehicle warranty, a bumper-to-bumper policy covers components like air conditioning, audio systems, vehicle sensors, fuel systems and major electrical components. Most policies exclude regular maintenance like fluid top offs and oil changes, but a few brands have separate free-maintenance provisions, and those that do offer them is slowly rising. Bumper-to-bumper warranties typically expire faster than powertrain warranties.

What is a Powertrain warranty?

Don't be misled a 10-year or 100,000-mile powertrain warranty doesn't promise a decade of free repairs for your car. It typically covers just the engine and transmission, along with any other moving parts that lead to the wheels, like the driveshaft and constant velocity joints. Some automakers also bundle seat belts and airbags into their powertrain warranties. With a few exceptions, powertrain warranties don't cover regular maintenance like engine tuneups and tire rotations.

What is included in Roadside Assistance?

Some automakers include roadside assistance with their bumper-to-bumper or powertrain warranties, while others have separate policies. These programs cover anything from flat-tire changes and locksmith services to jump-starts and towing. Few reimburse incidental costs like motel rooms (if you have to wait for repairs).

What other services could be included in a warranty?

Some automakers include free scheduled maintenance for items such as oil changes, air filters and tire rotations. Some include consumables including brake pads and windshield wipers; others do not. They are typically for the first couple of years of ownership of a new car.

What does CPO mean?

A certified pre-owned or CPO car has been inspected to meet minimum quality standards and typically includes some type of warranty. While dealers and third parties certify cars, the gold standard is an automaker-certified vehicle that provides a factory-backed warranty, often extending the original coverage. Vehicles must be in excellent condition and have low miles and wear to be certified, which is why off-lease vehicles feed many CPO programs.

See also the latest CPO incentives by automaker

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