Great experience purchasing a vehicle. Hassle free and quick! Customer service is one of the best in the RGV! Marco was my salesman and did a great job!
Bought mine used with less than 7,000 miles on it
by imposter222 from Sunnyvale, CA
December 19, 2018
I very happy with this car. I don't have the same complaints as other owners, but feel the car is comfortable enough for a low-end luxury car. The only problem is of my own making; I paid a little too much for this car, and should have done more homework before shopping for one. Since I drive less than 3,000 per year, I'm hoping this will be my last car. The 2006 Acura TL I had dropped the transmission, so I sold it to the repair shop owner. It would have cost $4,000 to replace the transmission on a $7,000 car.
I bought a pre owned a vehicle from this dealer. The employees were very friendly and attentive and I was able to get my vehicle the same day. Jeff answered any questions I had and made sure the purchase went smoothly. The car is in great shape and is still running well. However, there were some issues I ran into. First and foremost, a big issue I had was communication. Sure everything before the purchase they answered my every need but afterwards it was very difficult to get a hold of someone. My windshield needed to be replaced but every time I would call either the person in charge wasn't available or they needed to transfer me to someone else. Finally got it replaced but there is a small scratch on it which the person said they'd reach out to me to get it replaced again. Have yet to hear from them. Same thing with the financial manager of my purchase. Gave me her personal number but when i reached out to her, no response. I have yet to get a response from her. Overall, my experience was good. Their customer service is really good and it wasn't a tedious process to get my vehicle. One thing I would recommend is to check everything under the hood and ask if you're not familiar. My car was given to me with very little coolant and it started overheating. It was a simple solution but at no point was I told that the car needed to have coolant added. This, in my opinion, is something the dealer should've taken care of prior to the sale. Work on your communication with customers post car purchase and you can definitely be a great dealership. Nonetheless, the car was amazing and the price was very fair.
Third one in a row
by will from galloway
December 12, 2018
You really cant beat the ILX for the price. Other cars with much less cost much more. The car is tight with no squeaks or rattles. Interior has everything you need. This is the 3rd ILX we've gotten in a row.
Muy buena atención, escucharon mis necesidades , y en breve pudieron cumplirlas. Todo el personal de los distintos departamentos fueron amigables y atentos. Estoy muy satisfecha con mi vehículo y con el trato.
by rdp2010 from Saskatoon,Sk
November 16, 2018
This car is a great car with a great value. I love it’s features even for a base model. Execellant car will purchase another Acura next time I buy a vehicle.
This was a hassle-free purchase and everything requested to be corrected or taken care of was. I was very satisfied in dealing with Cole.
Best cheapest good looking luxury car
by FlavioC from Toronto, ON
October 18, 2018
I own this car for almost 10 months and I was surprised about the amount of technology and reliability you have in this car. I was looking for Audi A3 (middle version) and mercedez CLA250, Audi for this similar price doesn't offer half of the technology and Mercedes is way more expensive and has a little bit rough driving (but it is nice looking too). I went to a dealership to look at the other options, when I went for the test drive on the ILX, I was impressed about everything around the car. Also, it is important to say that the maintenance is waaaay cheaper than the german cars. If you are looking to impress and have a luxury car and high tech, this car is the one to go
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