Used 2024 Acura MDX for sale near Danvers, MA

This review is about services provided by Nicholas Almeida. My daughter has been going to Parkway Honda for all her car needs because they are simply the best—we already knew that. But what happened recently exceeded our wildest expectations. She had an issue that required a substantial payment from the insurance company to fix. Nicholas Almeida (Nick) took charge of the situation, and from the very beginning, he was incredible. He contacted our insurance company, patiently explained the problem, and for THREE WEEKS, he handled everything. He worked with not one but two appraisers, engaged in multiple conversations with the insurance company, filled out the forms they insisted on, emailed documentation and test results, and kept us informed every step of the way. Thanks to him our insurance company covered the cost of the repairs. We have never seen such exceptional customer care and professionalism, especially when dealing with a difficult insurance company. We are absolutely blown away by Nick’s dedication to his work and his commitment to his customers. We only wish there were more people as proud and passionate about doing an excellent job as Nick is.

This SUV is awesome. It is surprising how comfortable and roomy is yet maneuvers so well in tight spaces like parking lots. It has a 3rd row seating which I will not likely ever use but it lays completely flat, so there is no loss of room. The rear area has plenty of room for 4 bags of golf clubs. We drove it to Las Vegas from SoCal last weekend and are really pleased with it.

Marc was informative and addressed my needs. He offered insight based upon his experiences with the same Acura model to mitigate down the road problems

Four months into the driving and configuring my wife's new MDX… So far so good! Excellent finish and interior quality. The car feels solid and is very quiet inside. No rattles, no squeaks, the only abnormal sound I can hear is the jingling of the metal ring on the key fob laying in the door top pocket. Driving mode is easy to switch using large knob in the center console, no need to stop and drill into the menu options like on new Lexus RX. Sport mode eliminates any feelings of insufficient engine power (at expense of the gas mileage, that's for sure), no jerking transmission then either. With about 4000 miles on it, transmission feels silky smooth. The sound system is excellent! The infotainment system is fine - no finger smudges on the screen. BTW, the screen panel quality is way better than the one on new Lexus RX. High contrast, deep black, and no way to get sun glare anywhere near. Apple CarPlay, Android Auto – all work like a charm. Default Acura's navigation is actually not that far behind, giving the choice of seamlessly switching between at least 3 navigation systems at any time during the driving (Acura's, Apple/Google Maps, or Waze in my very modest setup). Engine stop/start is annoying, but there is a way to control it with the brake pedal pressure – light pressure prevents engine from shutting down. Not sure what those rich folks with $60k+ cars are complaining about gas mileage. It's not a city commuter's car. I'm seeing 27-28 mpg cruising on the highway. It doesn't require premium fuel, that's additional 20% fuel economy for you. Driver assist features are all good and very usable. I only don't get why would ACC (adaptive cruise control) need to be that sensitive and require periodic "proof of presence", literally makes me shake the steering wheel a bit every several minutes. I hope Acura will relax this "rule" with the future software update, …please.

Brought my car in for the 15,000 mile check up /oil change. Chad was the service rep. He was finished before the time span, he quoted me.. That made me very happy. He was very professional upon giving me the wright up on the work that was done on my car, Chad was true to the awesome service I am familiar with at Honda North.

1. Infotainment system very difficult and confusing to learn. And dangerous to use. I hate it. Not at all intuitive. Doesn't include a CD player. Heads-up is distracting as is using any part of the audio system, phone, etc. Reading of the manual is required - which is in very small print. 2. Generally - drives very well and is smooth - except on the freeway where I find it is anything but smooth. Hard to explain, but in parts of freeway I feel as if the car is lightly pulling side to side. I'm writing this off to having spent last 9 years driving a large SUV that drove like a dream. I wanted to downsize, hence my choice. But I'm not thrilled with the drive. 3. Very comfortable seats in first and second rows. I doubt I'll ever use the 3rd row as it is very small, but when not is use, I have a very large cargo area which I love. Seat cooling not at all useful. Should be much better given the technology for this has been around for many years. 4. Generally, I'm happy when just driving around town. The pick-up from stop to go is a little sluggish, but very smooth and drives well once you get moving. But if Lexus RX ever adds a V-6, I'll trade out. The small luxury items in a Lexus, like the steering wheel, wood interior - much nicer. But the seats are great and once you get used to using the infotainment system, it's manageable. But Edmunds wasn't kidding - huge learning curve and not something you want to be fiddling with when driving.

1000/10 Marc made my experience super easy and comfortable especially with a one year old and a puppy. My service wasn?t long or dreadful

They did a good job with answering my questions and got back to me in a timely manner

I have worked with Sean many times and at all times he was very professional, he explains what has to be done in very easy terms and keeps you informed thru the day on how the repairs are going(very appreciated on my part) he makes you feel comfortable, no rushing you always focused and just a pleasure to work with I have been a customer almost 3 decades at Honda North and Sean is right at the top of tech advisors Joey Stanganelli

Very happy with the dealership. Got my wife's transmission flushed there relatively quick. Waiting room had muffins & drinks while I waited. The service advisor Steve P. great customer service Very helpful and knowledgeable this is where my wife's vehicle will be serviced from now on.

There was a small miscommunication but they took care of it with a full of respect. Well serviced from the beginning to the final purchase.

Marc C was our service advisor. He was thorough, professional and knowledgeable. Our car was repaired in short order. The advisor explained plan for future service. Satisfied with customer service.

Amazing place to shop and buy a car with car of maintenance! This is my first time owning an Acura and I am very ecstatic everytime I bring my car in for service. The people of IRA Acura really make you feel at home.