Awesome experience at Auto Haus. Had the pleasure of working with Justin on the purchase of my F-150. He made the process painless and fast and I will defiantly be back! Thank you to everyone at Auto Haus on Velp! Excellent customer service
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I cannot say enough good things about the team at ultimate rides. Today they were able to not only get me into the vehicle I really wanted which was a big blue Dodge Ram pickup. They went out of their way to make sure I can get it at the payments I could afford. They were courteous they were helpful they answered my questions and most importantly they knocked it out of the park. They didn't treat me as if I were a Layman and they didn't treat me any differently than I would expect to be treated. I will definitely refer everyone I know to them if they're looking for a good quality used vehicle. They honestly price their vehicles and are very straightforward with them. Definitely buy again and I will be taking my new purchase to them for any repairs that may need a God forbid down the road. Thank you to the team of ultimate rides you knocked it out of the park
I bought from the Oshkosh location. Was very satisfied.
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