I visited Rick Case Acura because I was looking to lease a 2018 RDX. My salesperson was Kimberly and she exceeded my expectations in her knowledge and willingness to deliver great customer service. She provided a proper presentation that allowed me to understand the vehicle's features. I decided to do the lease and then comes the hard part for me and that is the negotiation. Kimberly and the Sales Manager were great to work with and assisted me in getting a good deal. I picked up my RDX the next day and the process was smooth. I was introduced to my service contact person, the service manager, and the cashier. I could not have been more pleased with the entire process
My experience in this dealer has always been great but yesterday I took my car and they surpassed their customer care, seriously I was treated like family. Sari Medina and Lenny who check out my car to estimate what was wrong with my door. Honestly they explained everything so well, I know this is going to sound crazy but there was nothing wrong with my door and I was not charged anything. I have never had this happen where there is so much honesty in a car dealer. I highly recommend this Acura dealer, you can't go wrong. Thank you for your kindness and customer service.
Our experience with Rick Case Acura, specifically Suleiman Sheikha was exceptional. The dealership in general was friendly and efficient, and our sales consultant was pleasant and courteous. We would definitely recommend him for the treatment received.
Mike Leyden, our salesman, is a true professional! He was extremely helpful, courteous, and very honest. We have been buying cars from Mike for years and will not hesitate to do the same in the future.
It was honest, efficient, fast and easy. Robert was thorough and very helpful. I communicated my exact circumstances and exactly what I expected. He got back to me and we basically conducted most of the transaction remotely. When I arrived, almost everything was underway and my time at the dealership was minimal. He was very accommodation. The finance guy (Sam) was also super helpful and efficient. I would do business here again. Looking forward to!
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