November 5, 2018
When I first found the car I wanted online (BMW M5) I did what everyone would do, check the reviews on the dealership. What I found made me question the reliability of the reviews since the reviews were practically all 5 stars. Checked a few different sites, same answer 5 stars and were talking hundreds of reviews. The old saying came to mind, if it's too good to be true it probably is. Well this was not the case with Select Luxury. They are truly worth 5 stars and if the rating was 10 stars I would give them that.
The Purchase: So I started by calling my credit union to get pre-approval since I like to going into a deal well prepared and it also lets the sales guy know I'm here to buy. After getting approved I called the dealer to verify how the transactions would happened since not all dealerships are the same and I'm also OCD. I ended up talking with Jerry (finance guy), real nice, professional, and answered all my questions. He then mentioned he could probably beat any deal I got from the bank, challenge on! So I told him I would drive up tomorrow (2+hrs away) and I would talk to a sales person then. Friday came and I arrived at the dealership. At first I was a bit intimidated, as I drive in the parking lot I see the first few cars, Porsche, Ferrari, Lamborghini and just about any other exotic car you could image and here I am rolling up in a beat up old 2004 BMW 5 series. No sooner I got out of the car here comes the sales guy, now I got the usual dreaded shark attack feeling, ok here we go. Thinking back, I'm not even sure what he said first but I immediately fell at ease, this was not the usual sales person I thought and his name was Allen. I told him what I was looking for and it was not in the lot so off we went to his desk to check the inventory. After clicking a few minutes on his computer we found it. It was as the service center. Didn't even hesitate, grabbed some keys and off to the service center we went which happened to be just a block or two down the street. Walked in and there it was, there were doing some cleaning on the interior. Again, grabbed the keys and test driving we go. I know its long winded but here comes the best part of this story. So during the test drive the navigation was not working, required some activation code which Allen tried a few from memory, then picked up the manual and did some research, no luck. Mind you I'm still driving down the road, without hesitation again he pick up his phone and called the BMW right on the spot. They said you have to go to a dealer, now most of you are probably thinking ah hah and you would be wrong. He reassured me about 5 times, don't worry will take care of it. So now I'm sitting in the show room filling out paperwork which was probably the easiest I have every seen and off to the financing guy we went. There was Jerry, he immediately remembered me from the night before which was nice, most people don't when you deal with a lot of volume. Wouldn't you know, he got a better deal, after signing my life away ( ha ha), Allen says they are going to clean up the car one more time, lets go to lunch my treat. We got back, the cars was looking great and off I went home. The very next day I went to the dealer which I got the run around of course so I called Allen and he jumped all the situation once again reassuring me don't worry. Sure enough they took care of everything. To wrap it up, at no time did I ever feel like I was sitting in a typical dealership and I'm not sure if I could pinpoint one thing that made the experience great. I had the best experience from start to finish. When I buy another luxury car or even upgrade to the exotic range ( I wish someday) I know where I'm going and that would be Select Luxury. Just Phenomenal! Thank You Allen and the rest of Select Luxury team!