Drove buy the dealership and saw a car I liked. I was not really in the market for a car, but I saw a car that caught my eye so I asked about it. I test drove a used Audi A8L and really enjoyed the car. I dealt with Vince and we worked out a great deal. Now I have a great new car and feel comfortable working with Vince and this dealership in the future.
John, the service manager, is great to work with. Estimates are spot on and he will always make time to fit you in. I've been in for 3 different issues and the guys always go a great job. Happy to see Lotus has an ACTUAL dealer here in Chicago now. Game changer for owning one of these in Chicagoland.
I was first contacted by John Colon via a text message after responding to an ad on cars.com. We then schedule a telephone call.
John was professional, courteous and very knowledgeable about the vehicle about which I was inquiring. We concluded the entire transaction in less than two hours.
It was a very easy process and one that I would repeat again.
I was in the market for a used Audi in great shape. I found it here! It was the exact car I had been looking for. A call was placed and the deal went from there, the salesman was very pleasant to work with and the dealer ship was patient with my buying process. We flew out to pick the car up and to drive it back. The salesman and his co-workers were suck a joy to meet.
by Kurt from Accurate Mold Finishing from Streamwood, IL.
December 3, 2018
4.8 (472 reviews)
They made the buying process totally easy and painless very nice people they take care of you. Every step of the way I can't say it enough was a pleasure to deal with very comfortable facilities.
I just took delivery of a brand new 2018 Vanquish S and felt compelled to share my thoughts regarding the complete experience I received from Aston Martin of Chicago. I worked with Norbert Sobotko, Brand Ambassador for AM of Chicago. Norbert is a true professional and someone I would highly recommend to anyone looking for and Aston Martin product or frankly any luxury vehicle. Norbert not only has a depth of product knowledge often missed by others in addition his passion/enthusiasm is infectious. He followed up to make sure every detail was looked after and for someone who has purchased as many vehicles as I have I think Norbert and the team at AM of Chicago (Including Dora Recendiz, Sales Manager) provided me with the best experience I frankly have ever had, If I could rate higher than 5 stars I would!
Worked with Vince Balachia on buying a previously owned Jaguar F-Type. I traded in a BMW 6 series. The Jag was exactly what I was looking for, and the both the buy and trade sides of the deal were market-correct, if not a little better. Vince was excellent to work with, and followed through on everything.
There was an issue with some curb-rash on one of the wheels, and that was repaired to as-new condition.
Only one slight complaint, having to do with the various Vehicle Protection Options (extended warranties and the like) the business office ties to sell, which is why I gave the Buying Process a lower score. Their "Vehicle Sentry Protection" (engraved windows, $5K insurance benefit) was already "on" the car, with no opt-out. It was a $399.00 extra, and came up at the very end of the deal. Not something I would expect at a high-end dealership. Otherwise, a good experience overall.
Napleton's Aston Martin was my second stop of the day while shopping for a pre-owned 2013 Volvo S60. After a substandard experience at the first stop, I was very happy to interact with the staff here at Napleton's. The car I saw online was on the lot, and looked exactly as it did in the ad. My salesperson, Oscar Martinez was friendly, low-pressure, and accommodating. After a short test drive, Oscar quickly worked up a deal for a fair price on both the car I was buying and the one I was trading in. On to the finance department, Phillip offered a fair rate, went over extended warranty options, and that was it. No other add-ons! All in, I think I was at the dealer for less than 2 hours from start to finish. I may not be in the market for a new Aston anytime soon, but I would be happy to have the opportunity to work with this dealer again on a future purchase - like maybe the 97 Porshce 911 I saw in the showroom.
John Colon is a professional, courteous, enthusiastic and very client-focused person to deal with. He is thorough and follows up on all issues to ensure the customer satisfaction. The purchasing process was extremely smooth and the car is great! The dealership itself is set up nicely with a great showroom and administrative areas. I would highly recommend this dealership and in particular John Colon as a client representative.
I wanted to buy a used Mini Cooper Countryman as a personal vehicle for my real estate business. This dealership had the best assortment, at by far the best prices. in selecting this dealership, I learned a valuable lesson. I was intimidated to go to such a fancy dealership to buy a great, but inexpensive car. I had a number of really uncomfortable experiences over the last few weekends looking for the right car. I had often felt dismissed because I wasn't buying a new car and I am a grown woman trying to buy a car on my own. This elegant, professional dealership treated me as though I was just as important as a person actually buying an Astin Martin> I left feeling like a million dollars - all of the staff treated me truly like I was a valued customer who had snagged a very cute car at an affordable price! Many thanks to Vince and Philip for making my car buying experience a 10+++
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