I Hated Dealers Until I Walked Into This One
November 6, 2018
I've been buying and leasing cars for 10 years now and I have seen dealers in many different states, including north and south of the Mason Dixon line. I love cars, but I've never enjoyed a single second I ever spent in a dealership. Walking into Audi Hawthorne was like walking into a spaceship. Everything was clean, a salesperson (Aniello DeVita) saw me within 2 minutes of arrival on a Saturday. I knew what I was looking for, but I had a strict budget and a fiance who was very particular about the car we were getting. I test drove two vehicles by myself the first Saturday. Aniello and I emailed all week and found cars that fit my profile and scheduled the test drives. I showed up the following Saturday with my fiance and Aniello had three vehicles gassed up and ready for us to drive. We each drove the Audi S5, SQ5, and the S3. After we test drove them all, my fiance decided she wanted to try the S5 again and Aniello gladly obliged. We decided that the S3 was our best option for our budget and performance needs. I also had two months left on my GTI lease, which Audi Hawthorne helped close off and take in early. VW->Audi is a logical upgrade. Next came the options, and boy was that difficult. One of the main concerns was the sound system. After having custom audio in all my cars, I was a bit spoiled with sound quality. We tested out stock and upgraded audio system on various models, even blasting music on the dealership floor to make sure we liked it. No issues from anyone! They understand that when you're buying a $50k car, every little bit matters. Aniello and the General Manager, Nick Belli, worked hard with me to find vehicles that had the options that I wanted, and we found one.. Unfortunately, that dealership refused to ship the car over. Nick and Aniello knew how much I wanted the S3 on the showroom floor, and they made me an offer on it that I accepted. All in all, we exchanged a quick phone call and we had a pickup date. The car was in the bay ready for us, license plated and all. We had a quick chat with Paola in finance and purchased the additional AudiCare (you should really do this, highly recommended). Paperwork all signed in less than 20 minutes and we were ready to go. Chris Gelletich was really nice and helped walk my fiance around all the options of the car. Luckily, I already read the manual before even picking it up! He walked her through bluetooth, camera, GPS, options, etc. He was really nice to work with and will surely end up in sales soon! All in all, a truly fantastic experience at this dealership. I've been to quite a few and dealt with so many unprofessional sales people. Not once did I receive an unwanted phone call. Not once was anything pushed on to me. Not once did I feel like my request was too much. The coffee is delicious too, so I wouldn't mind waiting there for Service. Thanks Audi Hawthorne! Aniello, Nick, Paola, and Chris, you guys are stars!