Great experience at Audi of Charlotte
December 3, 2018
I've had an A3 for the last three years that I leased from another Audi dealership before moving to the Charlotte area. I loved that car, and was ready for a new one, but I didn't have the best experience my first time around at the other dealership (out of state), so went in to Audi of Charlotte not knowing what to expect. I was so blown away by how kind everyone was. Bill introduced himself to me, and from that moment on, it was the most painless and enjoyable car leasing experience I've had. It was clear to me that he wanted to ensure I was happy and getting a car that met all my needs. At one point, I asked to try a different (slightly more expensive) model, out of curiosity, which he more than happily obliged - and then helped me realize that the A3 - the original car I was there for - was the better fit for my needs. Never once through the process did I feel rushed, pressured, or overwhelmed. Bill was quick to introduce me to the other great people at the dealership to help get me on my way. Michael (who I had originally spoken with on the phone, but he was helping another customer when I arrived, so Bill jumped in) made sure the car was detailed and ready for me after all the paperwork was done, Marcus made the finance side of things easy and quick, and Kyle helped me understand all the fun techy features in the car (some I didn't know had existed in my 2015 model!). Overall - my experience at Audi of Charlotte, and with Bill specifically, was a great one, and I'm so happy they'll be my Audi family from now on.