I took my car in for recall repairs, which to my knowledge, were performed as they should've been. The customer service was phenomenal. I only had one small concern...my vehicle was washed on the outside, which was great, but it appeared to have been wiped clean with a "not so clean" towel, as there were dry patterns everywhere. I ended up having to have it re-washed to be able to see clearly out of my windows.
In September of 2005, I purchased my cherished red 993 cabriolet with 62K miles on the clock for $34000. I kept that car and traded it in at Flemington Porsche to John Rachmiel in Sept 2015 with 65K miles and got $42,000 toward the purchase of a lovely yellow 991 cab. My dad, who passed in January 2016, lamented when I traded the 993 and I soon regretted the decision too. Fast forward to Sept 2018. My mom passed on 9/2 and I took some time off to heal the loss of a second parent. For some reason, I did something that I NEVER do.....I checked Flemington???s used car webpage. Low and behold, my treasured 993 had JUST been traded back into the dealer a couple of days earlier. I immediately contacted my trusted sales advisor, John Rachmiel, explained the situation and the sentimental nature of getting this car back. He immediately worked with Scott Herbert and we were able to work out a very favorable deal to get the car back to me about one week later, once it had cleared the shop. The car now has 67, 500 on it.....just 5,000 more than when I bought it in 2005 and the prior caretaker had just invested $6,000 in maintenance and $2,000 in a clear bra on the car. I got the car back for just under $50,000. I made out well thanks to John and Scott who were more interested in getting the car back to me than making a quick buck......something for which I will be forever appreciative. And to close the loop, I was able to quickly put them in touch with a buyer for the lovely E550 benz I traded and as a reward for that, a gratis oil change and brake fluid flush in the Spring for the 993. So happy.
As soon as I walked through those doors there at Audi Brooklyn, I felt comfortable knowing I made the right decision. The staff were very warm-hearted, welcoming me with complimentary coffee and conversation. They perfectly understood why I chose the Audi brand. Needless to say, every car in there was exquisite. 👍🏽Looking forward to driving my new Car off the lot very soon!!
I recently brought my car in to be serviced and was quickly and warmly greeted by Janet Sukhram. She gracefully walked me through the servicing process answering all of my questions and addressing my service needs. While inspecting my car she noticed my rear bumper was dented. The dent was already scheduled to be fixed at a shop around the corner which would require another trip back on a later date. Janet immediately offered to handle the issue on-site and contacted her body shop manager (Corrado) to provide an estimate of work to my insurance agent. Janet's proactive approach to service exceeded my expectations and saved me a lot of time by consolidating my trips. OUTSTANDING WORK Janet & Team! Definitely deserving of a 5 STAR rating +++
I hit a pothole on a Brooklyn Street after the last NY snow and got 2 blowouts, front and rear tires on the drivers side. I was able to pull into a legal parking spot. My car does not have a spare, and even if it did it wouldn't help. I contacted roadside assistance and waited on hold for 1 hour. Finally I contacted Audi Brooklyn service department and explained my situation. The service manager set up a pickup and drop-off situation for me. The next morning at 9am 2 technicians came and changed the 2 flats with 2 spares they brought with them and took my car into service. They even reminded me that I had Audi Tire Hazard insurance, so the whole thing cost me nothing out of pocket. 2 new tires. Pickup and Drop-off. $0. Wow! Thank You!
When I was considering an Audi for my next car, a friend recommended the one in MV as "the best." I visited a few times and had great, positive, and educational experiences with Carter K, product specialist, and Michael S, the general sales manager. Every time I came to them with questions, they had answers. It is a super relaxed environment, they made the car choosing and pricing process smooth. And by smooth I mean efficient, productive, and simplified. I would have loved to have bought my next car with them. They offered to transfer a specific model/ color for me and honor the offer they made. Fate intervened, which is the only reason I am not behind the wheel of my first A3 right now. Audis are their passion at MV, and I recommend ANYONE who has ever considered driving one to speak with them first!
Customer service is top notch! From sales, service and knowledge of products being used. This is my 6th purchase with O???Daniel. Began 1986. New Olds Delta 88 Royal (86) New Pontiac Bonneville 1991 (Black-beauty) Used Olds Aurora 97 (I???m a widow now) Used Olds Aurora 98 drove 250,000 miles Used Dodge Journey Crew 2011 (silver-beautiful) New Chrysler 200c 2015 (lease 4-year 60/M) Used Chrysler Pacifica 2017 (22,000 miles began) That???s all for now. 😉
I have been servicing my Audis (2005 A6,2015 Q5) since 2006. My experience with their service and John Hansen is another reason why I bought a 2018 Q5 this past month. Over the years he has gained my trust because he is truthful, ethical and goes the extra mile to make sure you get the treatment you expect when buying a fine automobile. I have never had to make a return trip for any service. It has always been done the right way the first time in. Knowing we were leaving for a long trip and my concern over a cooling system/ turbo recall, he went out of his way when he saw me in the dealership to come over and reassure me that it was safe to make the trip. That reassurance meant a lot!
I never write reviews but I feel compelled to publicly recognize Vin Devers Autohaus for the amazing service we received on Friday, September 21, 2018. We had the glowplugs on our 2011 Sprinter-chassis based motorcoach replaced at a Mercedes dealer in St. Clair Shores, MI on Thursday, Sept. 20th. We were heading out of town for a weekend camping trip on Friday morning when suddenly we heard a whooshing sound and lost power. We found Vin Devers was the closest Mercedes dealer that serviced the Sprinter chassis. Our coach was in "limp" mode but we were able to get to Vin Devers. We pulled in and a service technician named Chris Micheaux immediately identified the issue which was a detached hose on our turbo diesel. He showed us the issue, got the repair done FAST, and we were back on the road to enjoy the weekend. What I really commend Chris for is that he stated the detached hose was related to the glow plug repair done at St. Clair Shores. He contacted the St. Clair Shores dealer and they covered the cost of the repair. That tells me Chris and the staff at Vin Devers have integrity. I think a lot of dealers might have just said "oh, too bad, this hose has become detached" and never attributed it to the repair that a fellow Mercedes dealer had done. I'm sure a lot of dealers would have been happy to charge me for a new repair. Thankfully we stumbled upon a dealer in Vin Devers that provides incredible customer service with integrity. Vin Devers Autohaus you have earned our business and we'll be happy to drive the hour from Michigan to have our Sprinter chassis serviced at your shop. And to anyone considering buying a Mercedes or Audi (as we are now), don't hesitate to buy it at Vin Devers, they understand the importance of customer service.
I'm very thankful to Sweetcars for the ongoing support and help I received with the purchase of my 2010 Aston Martin DBS. I would like yo thank all the staff and in particular my sales agent Larry who went above and beyond in keeping me informed as to status of the car and additional detail work I had them perform which was of top quality. This was an unique purchase due to the fact I purchased the car without visiting the showroom myself, and that the Aston was to be exported to Canada. The car arrived in perfect condition and was exactly as represented by the dealer, we all learned a few things during this process which i'm sure will only enhance Sweetcars ability to serve others involved in the export of vehicles. Sheri in the office was also of great help with paperwork and title preparation, i'm not the easiest person to deal with at times but Sweetcars made me feel as part of the family. I highly recommend Sweetcars if you want honest hardworking nice people on your side. Thanks again Larry!!!!
It's not often that people have good things to say about car dealers, but I just had a terrific experience at Audi Morton Grove. I had 5 months remaining on my current A6 lease, but wanted to know about getting a new car before the lease expired. The dealer I got the car from told me I needed to wait a few months, and get closer to the lease's end. On a whim, I did an internet search for car leases and got an almost immediate call back from Chris Popa. I told him the details of the vehicle I was interested in, and he called me back a few hours later to say he had a car that fit my description, at the same lease price I am currently paying! A new car for the same money - what's not to like? I met Chris and his brand specialist, Jay Patel, the following day. They showed me the car and walked me through the paperwork. Easy and painless. These two young men (ages 24 and 20!) were aggressive in making the deal happen, but not pushy or full of themselves. Just anxious to help - and they did. I don't ordinarily write reviews about purchases or business dealings, but this experience was noteworthy. I would recommend these two gentlemen without reservation. I'd love to do business with them again when my lease expires in 3 years, but I'm guessing they may have moved from sales to ownership by then. Their enthusiasm and "we'll make it happen on your terms" approach was most welcome, and greatly appreciated!
2019 Audi A7 3.0T Premium Plus Review
Great car
by Audi2019 from Chantilly , VA
May 7, 2019
5
It’s really roomy and smooth, latest technology . It’s one of the top cars out there, may be Tesla might be better. This car crushed bmw and Mercedes
I wanted to express to you and your staff my gratitude for saving me from a very difficult situation last week. I flew to Ohio to pick up an A8 from a dealer there late Thursday afternoon. About 175 miles into an 1800 mile road trip back home, the idler pulley failed and the serpentine belt snapped about 10 miles east of Indianapolis. Since it was 10pm, I had to get some help to get the car to your dealership where I left it on your doorstep with a pleading note to help. The following morning, Andrew came to my rescue and was excellent throughout my experience. Your staff by the stroke of luck was able to overnight the part from Wisconsin, and Bryce and the Tech (I'm sorry I don't know his name), were able to get me back together on Saturday for a relatively uneventful drive back home. If your staff wasn't as professional and helpful as they were, I fear I would have been stranded there over the entire holiday weekend, or I would have had to fly back home and come back at a later time. They were outstanding. The only regret I have is that your dealership is too far from where I live to be my go to for your valuable service. However, if I ever find myself in Indianapolis; Audi Indianapolis has a lifelong customer. Thank you again, and please express my appreciate to your staff. UPDATE: 10/06/2016 Additional extenuating circumstances led to my reaching out to the General Manager of Audi Indianapolis for some help with a particular issue. The dealership certainly had no obligation to help me, but Rod Ingalls was absolutely gracious and understanding and helped me as much as I could ask for. Thank you Audi Indianapolis and as I have mentioned, I will be a loyal customer for life.
2018 Audi A7 3.0T Premium Plus Review
Audi Got the Original A7 right
by TomH from DFW
November 11, 2018
5
I purchased my Audi A7 recently as I have grown tired of SUVs and have felt that Audi 's original A7 body is both elegant and practical. In retirement I play in many jazz ensembles and the Audi A7 can carry a full set of drums with no issues. This car is a joy to drive, practical, quiet, controlled with great traction, and provides excellent, flat cornering. The interior though a bit "analog" is extremely elegant, well appointed and very comfortable.
The windshield and front side glass is double paned creating a very quiet cabin. The head display is very nice as well. My only complaint is the navigation system interface is awkward. That said, Google maps and Waze seem superior to all auto built in navigation systems and the ApplePlay and Android interface in the A7 work beautifully.
Jeff the service advisor is the best! He is very patient, accommodating, understanding, and always exceeds any expectations I have when we bring our q5 car in for service/recalls
2018 Audi A7 Premium Plus Review
THE CAR THAT GETS THE MOST ATTENTION OF ANY CAR TH
by Old man with a thing about cars from Augusta, GA
July 5, 2018
5
I could not enjoy this car any more and I get more comments from the public than any car that I have owned. People become excited when they see it.
Vehicle available to be shipped to your home. Contact
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Vroom - Get It Delivered Nationwide, Contact-Free Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.6 (3879 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
2018 Audi A7 Premium Plus Review
Awesome car to drive
by asddfdaDF from NH
June 7, 2018
5
awesome looking car, great comfort and very strong performance. One you test drive the car you will fall in love with it. from the looks, interior comfort, gas mileage. I love this car
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