I contacted Alex Castro a couple of days before Christmas. They had a certified S3 on the lot and I wanted to see if I could get more information. I asked if he'd take more pictures for me and text them. Within 10 minutes Alex had pictures of everything in the car which I had asked about, then went on to make a short movie clip showing the details of the S3. Are you kidding me!? It was like being on the lot. I already had financing so working with Alex over the next day we had everything done for me to fly down from Jacksonville to pick it up. On Christmas Eve afternoon, after a 3 hour flight delay, Alex had me picked up at the airport and brought to the dealship. God bless them for waiting for me, but only Alex and the Used Car Manager were there, but both were very jovial. I signed 5 documents which were correctly prepared ahead of time, and was out the door in 7 minutes. It doesn't get any better than Alex Castro and Audi Pembroke Pines. My wife loves her little Audi S3. I will do business with you in the future. Thank you
THE COLLECTION, it???s the greatest dealership in Miami to buy or leasing your next AUDI. Rafael Valenzuela is AMAZING 😉 he will help and guide to choose the best AUDI for you and your family life style, with great knowledge, his service is excellent, beyond extraordinary magical 🙌 Also Lisa Chmela from the Financial Department she is an ANGEL 😇 to give you the best advise how to invest your money 💰 in the new car 👏
Just would like to thank Daniel Fernandez for her patience and understanding. We turned in our 2016 SQ5 and rolled into a A5 Cabriolet 2018. Thank you for all you did. Thank you for the Red Bow too. 😊
I took my car in for recall repairs, which to my knowledge, were performed as they should've been. The customer service was phenomenal. I only had one small concern...my vehicle was washed on the outside, which was great, but it appeared to have been wiped clean with a "not so clean" towel, as there were dry patterns everywhere. I ended up having to have it re-washed to be able to see clearly out of my windows.
In September of 2005, I purchased my cherished red 993 cabriolet with 62K miles on the clock for $34000. I kept that car and traded it in at Flemington Porsche to John Rachmiel in Sept 2015 with 65K miles and got $42,000 toward the purchase of a lovely yellow 991 cab. My dad, who passed in January 2016, lamented when I traded the 993 and I soon regretted the decision too. Fast forward to Sept 2018. My mom passed on 9/2 and I took some time off to heal the loss of a second parent. For some reason, I did something that I NEVER do.....I checked Flemington???s used car webpage. Low and behold, my treasured 993 had JUST been traded back into the dealer a couple of days earlier. I immediately contacted my trusted sales advisor, John Rachmiel, explained the situation and the sentimental nature of getting this car back. He immediately worked with Scott Herbert and we were able to work out a very favorable deal to get the car back to me about one week later, once it had cleared the shop. The car now has 67, 500 on it.....just 5,000 more than when I bought it in 2005 and the prior caretaker had just invested $6,000 in maintenance and $2,000 in a clear bra on the car. I got the car back for just under $50,000. I made out well thanks to John and Scott who were more interested in getting the car back to me than making a quick buck......something for which I will be forever appreciative. And to close the loop, I was able to quickly put them in touch with a buyer for the lovely E550 benz I traded and as a reward for that, a gratis oil change and brake fluid flush in the Spring for the 993. So happy.
As soon as I walked through those doors there at Audi Brooklyn, I felt comfortable knowing I made the right decision. The staff were very warm-hearted, welcoming me with complimentary coffee and conversation. They perfectly understood why I chose the Audi brand. Needless to say, every car in there was exquisite. 👍🏽Looking forward to driving my new Car off the lot very soon!!
I hit a pothole on a Brooklyn Street after the last NY snow and got 2 blowouts, front and rear tires on the drivers side. I was able to pull into a legal parking spot. My car does not have a spare, and even if it did it wouldn't help. I contacted roadside assistance and waited on hold for 1 hour. Finally I contacted Audi Brooklyn service department and explained my situation. The service manager set up a pickup and drop-off situation for me. The next morning at 9am 2 technicians came and changed the 2 flats with 2 spares they brought with them and took my car into service. They even reminded me that I had Audi Tire Hazard insurance, so the whole thing cost me nothing out of pocket. 2 new tires. Pickup and Drop-off. $0. Wow! Thank You!
Romeo and crew are awesome, honest, and friendly. Military friendly and they were worth the 3 hr drive. Loving my BMW 750Li. They had a car lot full of beautiful cars. Make this your first stop for used cars!
I have been servicing my Audis (2005 A6,2015 Q5) since 2006. My experience with their service and John Hansen is another reason why I bought a 2018 Q5 this past month. Over the years he has gained my trust because he is truthful, ethical and goes the extra mile to make sure you get the treatment you expect when buying a fine automobile. I have never had to make a return trip for any service. It has always been done the right way the first time in. Knowing we were leaving for a long trip and my concern over a cooling system/ turbo recall, he went out of his way when he saw me in the dealership to come over and reassure me that it was safe to make the trip. That reassurance meant a lot!
On September 18, 2018 (dawn) a signal turned up on my dashboard of my Q 7 that my right front light has a problem. I immediately checked it, but was not able to find a disfunction. The light seemed to be okay to me. Nevertheless, on September 19 I drove with my wife -before I intended to got to work to UCSD- to Audi San Diego to have the problem solved without advance notice. I assumed that the bulb needed to be changed and costs less than USD 50. After some irritations (long waiting period, approximate cost estimate not mentioned in advance) the paid amount of USD 483.65 was refunded by Audi San Diego which made me very happy. Wow! I am impressed by the claim management experienced by Audi San Diego, in particular of Mrs. Ingrid Knufman. This is extra ordinary and serves as a benchmark for other companies. Thank you very much!
When I was considering an Audi for my next car, a friend recommended the one in MV as "the best." I visited a few times and had great, positive, and educational experiences with Carter K, product specialist, and Michael S, the general sales manager. Every time I came to them with questions, they had answers. It is a super relaxed environment, they made the car choosing and pricing process smooth. And by smooth I mean efficient, productive, and simplified. I would have loved to have bought my next car with them. They offered to transfer a specific model/ color for me and honor the offer they made. Fate intervened, which is the only reason I am not behind the wheel of my first A3 right now. Audis are their passion at MV, and I recommend ANYONE who has ever considered driving one to speak with them first!
Very easy, positive purchasing experience on a pre-owned 2014 S6. I???d been keeping my eye out for used S6/S7???s for some time, and this one popped up on car gurus. Clicked the ePice button on Audi Beaverton???s website, and got a quick response from Craig Fleishman who provided me with an ePrice that was lower than that listed on the site and answered my numerous questions. The ad said ???flawless interior??? and it wasn???t an exaggeration! Craig took me and my family on a thorough test drive, and treated all three of us with respect. He immediately recognized that I was familiar with the Audi lineup and knew what I was looking for, and answered questions rather than trying to ???sell??? or ???push??? anything. Further price negotiation was very cordial. I didn???t get a ???screaming good deal??? on it but I definitely feel like I paid a reasonable and fair price for a hard-to-find used car. We came back about 5 hours later to pick up the car we went and enjoyed Portland while they detailed it) and aside from the odometer and a few minor paint chips, you???d think it was brand new. Sigve from Finance went through all the paperwork with me, he worked quickly but didn???t rush me through reading what I was signing. Both Craig and Sigve were professional yet down to earth. It was worth the trip from Bend to get a hard-to-find used car in fantastic condition, I???d definitely do business with Audi Beaverton again.
A job very well done. This was an unusual situation - where my steering rack was damaged 16 months before the self-diagnostics threw an alert. My Audi service advisor, Brandon Anderson, worked closely with the insurance adjuster to install a used rack from another vehicle. The insurance company handled their part very well. Brandon kept me informed (almost daily) and provided a loaner vehicle for a week, no charge. No worries, no cost; it doesn’t get any better than this! Brandon’s mild manner and very professional performance really impressed me - truly an exceptional experience!
Had the pleasure of spending some much needed time with Garrett Richardson, familiarizing myself with all of the features, toggles, joy sticks, scrolling buttons, "button" buttons on my new A3! What a great car! Knowing what features are available and how to access them is essential for the "complete" experience. I paid for the "whole" automobile, so it only makes good sense to learn how it all works and comes together with the touch of a finger ... or two. Audi has done a masterful job at manufacturing exotic, quality automobiles! In my opinion, even my A3 is an "EXOTIC"! I love it! Maybe I can reach for the stars some day and get behind the wheel of one of those R8 + rocket ships! Thank you, Garrett, for your patience & communication skills during our A3 "meet & greet". You are outstanding! May need to phone in a few lingering questions some time but for now, I'm pushing all the buttons with confidence and enjoying the heck out of my new Audi ride!
If you are looking for a New or CPO Audi with no dealership stress or games, then you went to Audi of Sarasota. Paul Deeb was very professional, knowledgeable and attentive to my car purchasing needs. We only needed to test drive 2 cars and I ultimately purchased the first car he recommended. I knew exactly what my trade was worth and they came really close to what I thought. Also the new car price was very aggressive so there was no need to negotiate further. Both Paul and Bill Edmond (sales manager) made sure my deal was fair and that I was happy with my decision. Drove out with a new car and have no regrets for the decision I made. Both in the car and the dealerhip.
So lucky to have scheduled my appointment with Max. He did a fabulous job at educating me on the A5 and ensuring that I got in the right model. Max has a real likability factor and made the experience fun and exciting. I am thrilled with my new car and so grateful to have worked with Max! Thank you Max for all you did ... and my matching red hat! 🤗 I usually dread the time in the Finance Dept, but Marcus was so friendly and helpful that I really appreciated his support and guidance!! 👍
I was searching online for an Audi & was contacted shortly after . Mark Lane was very professional & knowledgeable of the Audi I was interested in. I live in the North East & wouldn't hesitate to fly down . & make a deal when I'm ready. So yes I would highly recommend Audi North Houston.
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