My contact was by telephone during the Christmas holiday season. My quesions were asked and most were answered (some received the "it all deepends" response. It was a successful visit and I'm glad that I called.
Just outstanding.... In my search for a '17 I have contacted and/or talked to dozens of Porsche Authorized Dealers. A few didn't reply, most were only interested in how much I would pay for their car, and a few were really interested in earning my business. The Sales Advisor at Germain (Ann Arbor) Porsche who answered my inquiry was Jay Douglas--I asked him a dozen questions over 4 or 5 email inquiries and each and every time his reply was almost instant, always thorough, and his replies never made me feel like I was imposing on his time. I like that. Over the next day or so we locked down all the details (including an outstanding discount AND the agreed upon value my 57,000-mile Trade-In.) Then the next morning on just a hand-shake via email, I felt confident enough to drive the 4-plus hours (Chicago to Ann Arbor.) When I got there Jay transacted the deal exactly as agreed--no surprises and no disappointments. Jay had the car set up as much as he could before I arrived, and as soon as I said "looks great," he transferred all my items (plates, iPass, etc) from my old car, paired my phone, and installed and turned on the Porsche Car Connect App for me. The Finance Director wasn't pushy, and that process was quick too. Less than 90 minutes after arriving, I was driving my new Porsche back home to Chicago--it was a lot more fun than driving there :) Girls / Guys if you want to buy a Porsche, give Jay at Germain (Ann Arbor) Porsche a try...I've no doubt you will be very happy.
I have bought two cars (2015 Camaro 2ss, 2018 Colorado z71) from this dealership through Drew. Both times Drew made the process simple to understand; quickly yet informative, we took out several models each time; allowed me to demo a truck for a couple days (I had never owned a truck before the Colorado, so it was very helpful to drive and see what it was like to own for a couple days). Drew goes out of his way to listen to why you are there and what you need, and gives great advice for vehicles as to what would best fit your personal situation. The staff is extremely polite, understanding, and the process is done quickly. Because of my last two purchases from Suburban Chevrolet/Cadillac, they have a customer for life. I would also like to give a shout out to Patrick and the cheerful people down in service, for quickly fixing my cars issues correctly in a timely matter and going out of their way to make sure I am always happy with my vehicle. Overall, best dealership I've ever done business with, and as I said, I plan on being a customer for life thanks to people like Drew and Patrick.
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