I drove in from out of town to Audi Rochester to test drive a pre-owned A6 and S5 after doing the same at a local dealer. I had no intention of purchasing that day but ended up making a return trip that evening to pick up a pristine 2016 A6 due to the hassle-free buying experience. David's knowledge and thoroughness throughout the entire process was very impressive, as was his follow-up with my questions the next day. I will certainly make the trip again when I'm ready for my next Audi!
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
Very comfortable car buying process. More auto sales staff should adopt their no pressure approach to selling cars. They let the cars sell themselves. Marlon was great. He promptly returned calls with informed answers and helped secure competitive financing rates.
He also had no problem assisting with having the car transported for a third-party inspection. I would not hesitate recommending them.
Marlon was fantastic to work with! He made the process of purchasing a pre-owned vehicle quick and painless. He gave me a great price for my trade, and he maintained clear and consistent communication throughout the sale. Thank you!!
Sutherland and Marlon, their sales rep, are a class act. We were responded to quickly, properly, and respectfully. All phone calls were returned in a timely manner. All paperwork was ready when we arrived to pick up the vehicle. The car was ready as promised. I have not had such a smooth experience purchasing a vehicle EVER. The last thing they said was, "Call us if you need anything!"
Great job. We will be recommending others.
My husband shopped for an Audi Q3 for me, and I love the car he found at Sutherland! It's in perfect shape, only a year old, and had only 9,000 miles on it. Kristen was great to work with and made the transaction effortless. She's terrific to work with.
Kristen was great. I would absolutely work with her again. I got the Audi I wanted, and thy have a great selection. I recommend them strongly.
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