Outstanding experience purchasing new car
November 5, 2018
I had an outstanding experience working with Steven Eckhoff and his team in ordering, customizing, and purchasing a new F12. They let me test drive a new F12 before I ordered mine. They worked with me in trading my 458 in for the new car and gave me a very fair and reasonable deal because they wanted to earn my business. I had many questions about the various options available on the car. Steven worked with me to select options on the large computerized car configurator there at the dealership, sent me numerous pictures of optional items so I could study them, made recommendations on options when I asked for them, and spent weeks helping me customize the car to my exact specifications and preferences. When the car was being built at the factory in Italy, Steven continuously kept me updated as to each stage of the build and the car's projected arrival date at the dealership. He notified me as soon as the car arrived and sent me pictures and even a 360-degree video of the car so I could see it before I was able to make the trip from Tennessee to the dealership for delivery. He also coordinated the immediate application of protective clear film to the front end of the car for me as I requested. When I was able to get to the dealership the weekend after my car arrived Steven picked my wife and I up at a rental car drop off location and took us to the dealership and walked us through all of the features of the car. The car had been detailed and was in pristine condition. Steven took some pictures of us with the car and explained all of its features and answered all of our questions. Once on the road back home he called us to check in on us and make sure everything was going well. He called me again a couple of days later to make sure I was enjoying the car and that everything was working well. I cannot say enough about the excellent experience I had working with Steven and the guys at FOA. It was a lengthy process because I was ordering a new car from the factory but Steven continuously communicated with me via phone (work and cell), email, and text message and immediately about my many questions and the progress of the build. I knew the Service Team at FOA was truly outstanding (friendly, knowledgeable, responsive, reasonably priced) because I had serviced two prior pre-owned Ferraris with them. Now I can say that the Sales Team is truly outstanding, as well. I thank Steven for his prompt and courteous service and all of the assistance he provided in making a large dream purchase a reality. I highly recommend Steven and FOA without hesitation to anyone interested in purchasing a Ferrari!