Maserati GT engine replacement experience
December 3, 2018
My Maserati GT was hydrolocked in May and understandably, it took a lot of time from insurance and hassle to get my engine replaced.
Through all the trouble, their service manager, Gabe Casanova, made the experience tolerable. After initial delay with the insurance company, Gabe took his time to go through the whole process and explain in details what is to happen once the insurance approves my repair; I even got a chance to tour their service area which was very cool.
He personally contacted my insurance company to facilitate the process. And repair went as he delineated. Then there was a minor miscommunication w my insurance re: supplements. He took over my case and personally made sure that I was satisfied w my repair ans beyond. His attentiveness to not only my car’s repair but also to my customer service experience is what make him a great service manager and what sets this place apart from other Ferrari-Maserati dealership/service center.
I hope I dont have to come back here for another car problem but if I have to, i will gladly make my drive from Miami Beach to this place.
Quality work. Super customer service provided by the manager. Cant beat that.