I live in Richmond and my daughter blew a tire on her Mini in Charlottesville and was stuck on the side of the road. I found BMW of Charlottesville on the web and called them. The service team found a tire, ordered it and installed in within a few hours to get her back on the road home, all with a friendly attitude. I was more than impressed.
I bought my 2018 Toyota Tacoma TRD Pro from Umansky Toyota and it was, by far, the best car buying experience I have ever had with a dealership!! Forest, Emily & Mike were an awesome team!! Not pushy at all & helped me buy the truck of my dreams!! Don’t buy from any other dealership!!
After a great deal of research, my wife and I visited the Charlottesville dealership for a test drive of the 2019 440i xdrive gran coupe.We ended up speaking with Rick Martens who was not only courteous, he knew his BMWs inside and out. Mr. Martens was relaxed in his approach which contributed to our excellent experience. Our 440i had to be special ordered, so a follow up review will probably be posted. However, there is no reason to think our first impression of the dealership will change.
I did not qualify for a BMW however, my salesman Tim put me in a 2016 Toyota Avalon! Low mileage, like brand new. He was kind, he listened when I talked and WOW was this an amazing experience! From the receptionist to the Sales Manager Todd to the Financial Officer sorry can???t remember his name because at this point I was so excited I almost blacked out! Double five ?? star rating ~Deborah AKA Happy Toyota Avalon customer 👑
Me and my husband stopped in to see what they had. Nothing that I wanted, Rick searched for me at other locations and still could not found what I wanted. So he suggested let's have BMW build you one! How exciting! A little over 3 weeks later I had exactly what I wanted. Rick, Todd and Hector were so great! Awesome experience! If you are looking to purchase a new or used BMW or something else they may have on the lot go see Rick you can't miss him (he's 6'8"!) and has the most adorable accent ever.
My experience with Rick and the entire team at BMW Cville was fantastic. They are kind, knowledgeable, and there was none of that potential 'car dealership' pressure or sales stuff. Just straight up easy to work with, fair, reasonable, and friendly. I highly recommend Rick and the rest of the team for your next car purchase.
My husband and I dread buying a vehicle--we don't like the sales pitch and what we like even less is the haggling process. Our purchase experience with BMW of Charlottesville was a game changer! We located the vehicle online, negotiated quickly for both the vehicle we are purchasing as well as for the trade-in. The purchased SUV was in top shape when we arrived to pick it up. Todd Williams was top-notch! We will surely recommend Charlottesville BMW to all of our friends and family!
My husband and I worked with Rick Martens last summer when we started looking for a new vehicle. He was professional and courteous with a thorough knowledge of BMW???s. His sense of humor also made our visit very pleasant. Yesterday we were delighted to work with Rick again when purchasing our BMW X5. He made our buying experience fun with his easy working style. He made sure he covered all the features of each car we considered. He is a great asset to the BMW Charlottesville team!
I have owned 5 BMWs in my life and have always been very pleased with the service I get at our local Richmond dealerships. But, because of a very positive experience one of my friends had with the Charlottesville location, I drove 70 miles to come to this specific dealership, and to work with Rick Martens in particular. Yes, the customer service is that good!! I felt like I was treated fairly, and that Rick tried to make sure that I get the best car -- and the best deal -- possible. Rick is extremely professional and personable and really was a pleasure to work with. I was greeted by several other people at the dealership, and everyone made me feel very comfortable. I recommend this dealership, and Rick in particular, very highly.
I have been dealing with Crown BMW C'ville since 2003 and I have always found everyone who works there extremely friendly and helpful. I love BMW's and the employees there always have made it an enjoyable experience.
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