Cutlar and Sondra were extremely helpful during our recent purchase of a pre-owned 2007 Toyota FJ Cruiser. Sondra was very responsive to email queries about the vehicle and sent us several custom photos to answer some questions we had prior to driving to Wilmington to check it out (we live 1.5 hours away and found the vehicle online). Pre-sale inspection and test drive was a no-pressure experience. They gave us the space and time to do a thorough pre-buy and test drive at our own pace. Overall a quick, easy, and pleasurable experience. We will be back again!
My husband and I went to look at a specific vehicle that I had seen online. They went above and beyond to take care of us. We were never pressured to buy the vehicle and we felt that our experience buying from Oceanside was the best experience ever for buying a vehicle.
I bought a 2006 Mercedes that had some problem a few days after the purchase . The warranty company did not want to cover the problems. Baucom stepped up and called the warranty company. After a couple of days the warranty company called to let me know that they would cover the problems. Thanks!!!
I traveled almost 2 hours to test drive a vehicle I saw on Cars.com. Thanks to GPS it was very easy to find the dealership. I was very impressed with the quality of cars they had available. I requested a test drive (via email) and was met by a friendly salesman (Jamie) who was helpful but not at all "pushy". I didn't buy the car I went up to test drive, but found and bought a dream car instead. They found me necessary financing which was also a great experience (Hanover Financial Services) and took care of all tax/registration details for me (in SC).
I haven't enjoyed driving this much in years!
I'm so disappointed, I purchased a 2009 Mercedes S550, we took it for a test drive before we purchased the car, it drove well, engine sounded great.. too bad we did not test the CD player, along some of the other features, like the phone, blue tooth, radio (crackles) and navigation systems . We purchased the car at below market value and now we are stuck getting the command center system fixed at a cost of $3000. I know the dealer knew this feature was not working, I just wish we would have figured it out before we purchase the car.
Dealership was very quick to email response to inquirie through cars.com. I appreciated their input and information provided. Pictures and other similar inventory was included.
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