Pranav Gill and the staff at HC Sudbury were a pleasure to work with. They helped me find the car of my dreams without going above my price point. Their sense of humours are also on point. They helped me feel an ease instead of pressured. I would highly recommed contacting them if you are insterested in a new car. They Rock!
Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can???t rave more about the team at Herp Chambers! They are great!
Excellent experience, 5 star rating for customer service
by Dipen78 from DealerRater.com
November 18, 2018
Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would end there. They will do whatever it takes to ensure you are happy and well taken care of. Amazing, caring and helping are just a few of the words I would use to describe them! Pascal is the man! Right from our first visit till we had the car, he was always there to ensure that we get what we wanted. Superb customer service. Makes you feel very comfortable, not pushy and very knowledgeable. He is truly as asset to the organization. Mr. Gill, the General Manager, is always there to ensure that you have an excellent experience, are happy and satisfied. I am sure every member in his team are awesome. A big thank you to the entire team. Keep up the good work.
I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!
Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement.
I found Manny to be extremely knowledgeable about the product,extremely helpful with regard to getting the deal done, accommodating my schedule and needs, very upbeat , his positive attitude made my experience with BMW of Sudbury the best car buying experiences I've ever had. My wife assisted us in making the decision and she too shares my opinion of Manny
I highly recommend anyone with a BMW to check out Herb Chambers of Boston...staff is nice and friendly...the best part is that you can be worry free when your car is getting serviced...I???ve been dealing with Service Adviser DAN BLASH for a while now...never disappointed...the professionalism he demonstrates the way he communicates every step of the way from the moment u drop off until the moment you pickup gives you comfort, because you feel involved in the whole process. I give this company and Dan my service adviser a 5 star rating!
I had a great experience at this dealership. Sarah was awesome with the process of finding the right car and help me get to a number that worked for me. I'm super happy with the car and my decision to get another Mini there.
I bought my new MINI from Sarah Hunter. I wanted a particular set of combination of features. First, she contacted all the other MINI dealerships in the near vicinity to find what I needed. When that did not work out, she build one for me and processed it quickly and my new MINI arrived sooner than promised. After a few weeks of driving, I got back to her with a custom need and she immediately explored all possible options. She spent countless hours to make sure I was taken care of. I might buy a car from her again in the future!
Buying my Mini Coop last summer was one of my better moves. I LOVE this car. It's so much fun to drive (and be seen in) and handles really well. It's has so much pep. So much spunk. Now I know why there are so many on the road. As for where to buy one...look no farther than Herb Chambers. The "mini" crew there are great to work with. All very knowledgeable and easy to deal with. I worked with Sarah and she was superb. She's so personable and attentive. And, moreover, NOT pushy at all! She doesn't have to be...the car sells itself. I would definitely recommend Sarah.
We worked with Kyle for our recent BMW X2 Lease. I had never done a lease before, and had always owned. Kyle explained the benefits of leasing, listened to our concerns and questions, took us on a fun test drive, helped us with the trade of my Mini Cooper, and made the experience enjoyable and seamless. Over the years, my family and I have purchased 6 cars through Herb Chambers Boston. We keep coming back for a reason -- they really care about their customer's satisfaction & loyalty.
This was my third time doing business with this dealership. All the staff are friendly, knowledgeable and very personable. With my latest ???MINI,??? I had the pleasure of working with Sam. He went above and beyond finding me exactly what I wanted and his attention to every detail made the transition seamless. He was relentless in checking daily inventories and always responsive to my every email or phone call. He is extremely educated on the product he sells and a such pleasure to work with. A special thanks to Katie and Liz as well for all their efforts and accommodations in giving me the best price out there. They take the stress out of negotiating and literally make the financial aspect of the process stress free. There is no other dealership out there that can compete. If you???re in the market for a Mini Cooper, they are hands down the best at what they do in the Boston area and I would never consider going anywhere else.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
It was the salesman that not only sold me my truck but sold the dealership also !!!!! Both the Sales Manager and Chris LeBlanc were helpful with this sale
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