The entire experience exceeded my expectations at every level! The diagnosis and explanation were presented in a way that I understood exactly what was wrong with my car. Every single one of the staff members were professional, polite and respectful!
I was so impressed with how fast Al and his team worked to have my dream vehicle available for me the day I bought it. I had been shopping around quite aggressively for a while and the process was nightmarish. Al and Marc eased all of my anxiety and frustrations. They we’re professional, kind, and funny. I will definitely do business with them again!! Thanks guys!
All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
I leased a BMW from the Mamaroneck location and my experience was terrific. The dealer & my salesman, Lee Porrazzo, were very personable and helpful. Also super knowledgeable and til this day Lee is always there for support and questions regarding my vehicle. He provides superb customer service.
The best service in any Bmw dealership Iv been to!
by A. Vanyukova from Bronx, NY
November 19, 2018
After having leased a few BMW’s from dealerships, i found myself at the mamaroneck one. My sales guy was Lee and he was beyond helpful. I came near closing time and he spent almost 2 hours with me and stayed late to answer all my questions! Obviously i leased the car but even after his portion of the sale was over, to my surprise- he didn’t leave! He stayed until i finished everything and made sure everything went smooth and i was happy! What was even more shocking! He actually reached out about a month or 2 after i left just to see if i was happy with the car! I can say for sure that i won’t be leaving this dealership due to the care and kindness this sales rep showed me! Thanks so much Lee!
I highly recommend Lee Perozzo in Sales. I am on my 6th lease with BMW and I have had nothing short of excellent customer service from all! I have had different financial circumstances through the years. Lee kept his eye out for a good deal and they all made it happen on more than one occasion. Also, Extremely pleased with their Service Department in Portchester. They have all been top notch professionals!
Recently bought a used vehicle from bmw of Momeraneck. Everybody was nice but when I got there the car advertised on cars.com was not the car I found when I got there. After a seven hour drive I come to find out that many features advertised on this vehicle were actually not in the vehicle. Sunroof. Heated seats. Telescoping steering wheel. Backup camera. I feel it is the dealers responsibility to check the ads of cars they are selling through other sites. I still-loved the car, but having driven so far I would have hoped to get the exact car I wanted. So. Drove it home. The next day the clutch broke and I couldn’t drive it. So began the week long process of them wheeling and dealing with my local vw dealer about price to fix it. As I write this I still don’t have my car. Should they have caught this problem during their inspection? Maybe. Maybe not. Maybe they pushed it through inspection because they knew I was coming a long way. I’m sure legally they had no responsibility to repair myca. I bought it as is with no warranty. However they did reach a consensus with my vw dealer and took care of all financial responsibility for the repair. I’m thankful they did but then again I feel they should take responsibility. So they did the right thing. My impatience of not having my new car made for a very stressful week.
We were very happy with Justin our salesman and went over and above to answer any questions and take pictures for us. He personally did everything he could to secure our purchase. And the rest of the staff was fine. But cars.com needs to be called out. Copy and pasting car features is a deceiving practice.
I bought one of their value cars which wasn't as expensive as other cars they sell but they treated me like a VIP. Yussef Ward was a pleasure to work with and always followed up on various emails and texts. I would highly recommend Yussef and the whole team at BMW of Darien, awesome experience and love my BMW 428xi Convertible!
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