I just purchased a BMW . I was treated with such respect and a unrushed purchase. The people that I dealt with are polite and pulled off my Miracle Approval. I am honestly recommending anyone looking for a vehicle to stop in to check out their inventory. Thank You Guys !
Mr. Kasmer was easy to deal with and very knowledgeable about their cars. I drove 3.75 hours to buy my BMW because it was a good deal and it was IMMACULATE. The pictures were perfect and the car lived up to their description. Overall a great experience.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Told Steve what i wanted and my budget. He found me a car, one i thought i could never have, and than made it fit in my budget even with the service warrenty. If you want your dream car make it a reality.
James Fleming is an excellent sales person. He met all of my needs seamlessly. Nick McGlone, new car sales manager was very personable and attentive. Both of them took the time to address my questions. Follow up was timely and professional. I have purchased two vehicles From Classic BMW. The service, atmosphere, and friendliness of the staff is superb!
Amazing experience with Matthew Mills! Professional and polite salesperson
Attentive to customer's needs
Salesperson went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.
Mike O. Thanks for coming in on your personal day to help complete the sale, your patience were put to the test, thanks for working with our unique and trying situation. Would 100% recommend your dealership to anyone wanting to have a remarkable experience.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Steve ! Thank you so much for your excellent and professional customer service ! My wife and I we do work in the customer service business and it is absolutely a pleasure and refreshing to see someone like you who has passion, who has honesty but most of all personality and creativity !!!
You are not just a sales man we do consider you as a friend ,you went above and beyond and you delivered a dream car for us !
We do wish you nothing but the best for the future and you're definitely going to see us purchasing many many more cars from you !!!
All the best stay well Zoltán and Judit !!!
Just had my tires swap and alignment done. Everything was courteous and professional. The quality of service is excellent. Danielle is wonderful. Responsible and responsive.
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