My husband and I recently purchased a previously owned 328i in the Bay Area from one of the BMW dealerships. We decided to move service to Stevens Creek BMW due to in adequate service at another dealership. I was lucky enough to get helped by Ricardo who is amazing. He went above and beyond evaluating and determining the exact status of this car we recently purchased. Through his attention to detail and just overall high level of customer service, he discovered a few repair issues that were over looked prior to purchase. He worked extensively with our extended coverage we purchased to have an inspector come to location and approve the repairs to be done. We are really grateful and now feel we safe and that our carnis in great running condition. Especially since our son will be driving it a lot as well. I’ recommend Ricardo and Stevens Creek BMW any day of the week!

Repeatedly in service for control unit problems

by MacMcM from Potomac MD

March 23, 2019

It is a beautiful car, comfortable, good mileage, performs well BUT the first time it was in the shop was 3 weeks after I bought it. The replacement control unit had to be shipped from Germany! Since then, several issues including another control unit/charging port issue that out the car back in the shop for a full week while they tried to figure out how to remedy the problem.

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